Booked the room for four days in order to go to medical appointments based upon the excellent reviews for the prices available, and arrived with a friend on Feb 19th at about 730 pm after clearing the late arrival over the phone earlier that day. Was immediately impressed by the quality of the housekeeping and the well-stocked kitchenette in room 106, which was a king jacuzzi suite. Housekeeping staff was wonderful and came by every day to ask us if we needed anything, and they washed the dishes (some of which were actually mine that I brought with me) and made my bed on the 20th while we were at the hospital for my tests. Only a few mild issues, one of which was a group that arrived at about 5pm on the 20th and made a great deal of noise in room 105 for over two hours straight. My friend knew that the desk would not be staffed for much longer so she went to the office at about 7pm to let them know about this, As I was not with her I don't know exactly what transpired but she came away from the encounter with the impression that the gentleman on the desk (who I believe she said was Jeff) was somewhat irritated that he had lost a very large room booking by ejecting them from the inn. I apologize if she was somewhat confrontational in her approach--perhaps there was a misunderstanding or lack of communication on her part. I personally dislike making complaints as I work with the public and I don't wish to be one of "those" customers, and I think she may have been a bit on edge due to the medical issues I was in TC for and perhaps came off a bit abrasive. Again, I apologize if this was the case, as I enjoyed the stay a great deal and would generally recommend it and would love to stay again. In addition, it appeared that the jacuzzi above the downstairs bedroom may have flooded or leaked at some point recently as there were fairly new water stains on the ceiling and what appeared to be water in the light fixture cover itself before we used the tub, although the water and stains seem to have dried by the time we left and there was no problem the three times we used the jacuzzi as we watched the ceiling carefully each time. Was somewhat surprised at the lack of an ice machine on the property, but the freezer in the room did have a couple of trays of ice when we arrived. When checking out at about 11am on Sunday the 23rd there was no one in the office to confirm our exit and as I noticed someone else had left their keys on the desk with a note that they were leaving I did the same, although in hindsight it may have been wiser to simply leave the keys in the room to ensure no one else could access it. Overall it was a very good stay and I am very happy with the Traverse Bay Inn and would recommend it.
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- Also Known As:
- Traverse Bay Hotel Traverse City
- Traverse City Bay Hotel