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“Great local, clean rooms, friendly staff”

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Grand Beach Resort Hotel
Ranked #12 of 40 Hotels in Traverse City
Certificate of Excellence
Reviewed 23 September 2012

Nice location, really close to town and family attractions; like mini golf! The rooms were very clean, the beds were comfy, it had a fridge...all major perks in my book. They served free breakfast, it was basic, but nothing wrong with it taste wise. Great hotel, plan to come back

Room Tip: get the king with spa :D
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  • Stayed: September 2012, travelled as a couple
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Thank Anthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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246 - 252 of 371 reviews

Reviewed 22 September 2012

This hotel is well located away from downtown but near enough to visit. It is across from a very nice minature golf course. the rooms are basic and the furniture outdated and cramed into the rooms that contain two beds. But the view cannot be replaced and the suger sand beach is great with good grooming and lawn furniture. It is safe for children as you have to walk out to the end of the pier before it starts to get deep. It has a good basic hotel breakfast included and the staff is attentive. The weight room is small and was under repair while we were there.

Room Tip: Make sure you pay the extra and get a room facing the lake---well worth the extra cost
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  • Stayed: September 2012, travelled as a couple
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Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2012

had a lovely stay here, arrived labor day, the weather was gorgeous , we enjoyed the beach and it was really quiet. had a fantastic room, stepped right out of the patio doors onto the beach. rooms are clean and comfotable, breakfast a little basic, but adequate. a lovely hotel, would love to go back

Room Tip: definitely book a beach front room, waking up to the ocean veiw was incredible
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  • Stayed: September 2012, travelled with friends
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Thank joyce383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

I had a very pleasant stay in September, when the weather was still nice enough to enjoy the beach, but without the crowds of summer. Sugar beach is outstanding. It is well-appointed with lounge chairs and umbrellas, and the staff grooms it nicely every morning. Separate towels are provided, there are nice tables for picnics, and the views are wonderful. My room was not on the beach, but it was still very clean and comfortable, and I enjoyed my private porch. The staff went out of their way to make me feel welcome with every encounter. I found the pancake-maker entertaining, even if the pancakes weren't top notch. The main downside for me was the traffic. When you exit the parking lot (turn right only), watch out. The cars come around the corner pretty fast, so you have to gun it to avoid a problem.

  • Stayed: September 2012, travelled on business
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Thank KenH207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2012

We were fortunate to stay after Labor Day during the week to get lower rates and were also fortunate to have had perfect warm sunny September weather. We also were able to stay in a beach side room on the second floor which I would recommend because the view of Lake Michigan is gorgeous there. If you can't stay there, I saw about 12 hotels in that location, including the sister hotel, Sugar Beach which is 3 doors away, I think.
This hotel has a small army of well-trained, friendly staff members including the guy on the tractor who rakes the beach every morning so it is free of litter.
Our room's best feature, of course was the balcony that we could sit on to take in the beauty of the area and the sunsets. Then it had a microwave oven and a small refrigerator, a second sink and granite countertops. The only thing missing that I would have used was a luggage rack.
The two minuses to consider if you stay there: #1. We were charged a $3.96 daily resort fee that we were not told about so ask about this fee when you reserve your room. #2. The traffic on the road outside of the hotel is unreal -- fast moving and extremely heavy so crossing the street on foot to get to the Dairy Queen could be dangerous!

  • Stayed: September 2012, travelled with family
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Thank WantaTellya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2012

Nicely appointed and well maintained hotel directly on the beach. Rooms are bright, colorful, and clean. Staff is friendly. The indoor pool and hot tub were inviting, but we unfortunately forgot our swimsuits. The balcony overlooking the beach was a delightful place to watch the bay.

Room Tip: Pay the up-charge for a waterfront room.
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  • Stayed: September 2012, travelled with friends
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Thank GR_Traveling_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2012

Our stay was at the end of August. I am posting this review both under Grand Beach and Sugar Beach. Why? Because the rooms are the same in both properties, or at least that is what I am told. Both properties are listed individually and reservations can be made at either. They are "sister" properties under the same Web site. We booked a "courtyard, king, spa" room at the Grand Beach through AAA. We arrived at the Grand Beach and found that our room was switched to the Sugar Beach. The desk clerk said that this is done when a room isn't available. We were not happy, but accepted the change. If we weren't tired, then maybe we would have thought to call AAA about this at check-in. We didn't and stayed at the Sugar Beach.

Following the trip, I contacted AAA and Grand Beach about this. AAA said that we should have called them before or during our stay and WAS NOT INTERESTED in investigating any further. Grand Beach management, on the other hand, was VERY RESPONSIVE to my inquiry and told me that the last room of the kind I reserved became unavailable at the same time as the AAA booking I thought I made was being made, It happens. Maybe the Grand Beach can do something with their reservations system so that this does not happen, and if it does, that affected customers be notified. According to management, the rooms are the same in one property as the other. There is no way to truly know this without actually staying at both properties. Also, I would suspect that there would be minor differences in the pool areas, breakfast area, etc. In any case, I was satisfied with the management response. Thanks, Justin.

Since both properties are "the same," then any review of the properties will apply to both - right?

Be wary of the descriptions that mention private balconies and courtyards. The balconies are only on the beach side. The courtyards are not courtyards, but parking lot views. Why not just say it -- parking lot view. See how easy that is! Instead, management uses a bit of puffery to make a parking lot sound attractive.

Speaking of puffery -- high speed WiFi. I was lucky to get connected and had the connection drop quite frequently. When connected, it wsa rarely faster than painfully slow. The Grand Beach/Sugar Beach needs to upgrade their WiFi service. For all practical purposes, we really had unusable WiFi.

The location is good and the staff is friendly and mostly helpful. The only real issue we had was with the toilet paper holder -- left side was loose and the bar fell off. We left a note for this to be fixed and it was, sort of. The next day the other side fell off. We didn't leave a note and it was not fixed. We do think housekeeping should have reported the broken fixture to maintenance. We also wonder on how thorough the cleaning of the bathroom was that second morning since there was garbage in the garbage can and the toilet paper was on the floor in the EXACT position we left it. Housekeeping also did not leave any washcloths. We called the front desk about the washcloths and TP fixture. The TP fixture was fixed promptly and fixed completely this second time around. Housekeeping again failed to bring washcloths the following day, but this time we caught up with the person and the woman said she did not have any left on her cart. A bit later, she came back with the washcloths. Maybe housekeeping needs to make sure they have enough product on their carts!

The beds were reasonably comfortable except I felt as if I was sliding off, towards the foot of the bed. My wife did not seem to have that problem. The pillows were nice, big, almost too bulky.

Continental breakfasts are okay, but very basic. One nice thing they have is an automatic pancake maker. Nice. Waffle makers would have been nice too. There is a Bob Evans within easy walking distance if you want a full breakfast.

Parking was tight and adequate, but some customers do NOT know how to park, or think they rate 2 spots. If parking wasn't tight, this might not have been as noticeable.

We didn't get a chance to use the beach, but it looked nice and was clean. the only thing I noticed that might be a problem is the availability of beach chairs. Many seemed to have been "claimed," but no one was anywhere near those chairs. Also, since we do not like to get fried in the sun, we would not be out on the beach for long without umbrellas above the chairs.

Overall, a pleasant stay. If in the area again, we would consider staying at the Grand Beach/Sugar Beach property.

Stayed: August 2012, travelled as a couple
2  Thank rft0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Beach Resort Hotel

Address: 1683 N US Highway 31 N, Traverse City, MI 49686-3741
Phone Number:
Region: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Traverse City
#14 Business Hotel in Traverse City
Price Range: £62 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Grand Beach Resort Hotel 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The newly renovated Grand Beach Resort Hotel is one of the finest waterfront lodging facilities located on the beautiful beaches of East Grand Traverse Bay in Traverse City, Michigan. Greet the stunning sunrise or relax to a gorgeous sunset from the privacy of your own balcony or patio overlooking more than 300’ of sugar sand beach being caressed by the waves of East Bay. This Resort is perfect for enjoying water sports, local shopping, and the best of eateries, wineries and breweries. You can also enjoy the plentiful amenities such as an indoor pool, hot tub, complimentary deluxe continental breakfast, fitness center and more to make your stay not only enjoyable but memorable for years to come. The newly renovated rooms offer our guests pillow-top mattresses, a mini refrigerator, microwave, coffeemaker and in-room safe. From larger suites that can accommodate up to 6 people comfortably, that includes a lovely leisure living area, to more intimate rooms with a king bed and a sofa; there is sure to be a room to fit your vacation or business trip needs. Welcome to Grand Beach Resort Hotel where your search can end and your adventure can begin. ... more   less 
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Also Known As:
Grand Beach Hotel Traverse City
Grand Beach Resort
Grand Beach Traverse City

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