We booked a room at Pointes North as part of our 20th wedding anniversary. We loved the location and a room with a Jacuzzi sounded extra special. Unfortunately, when we returned to the room after dinner to relax, we couldn't get the Jacuzzi to work. We got no answer from the front desk, so my husband walked up there only to find no one there. We continued to try to raise them by phone until midnight. No luck. When my husband complained the next morning, the desk clerk asked if we had tried the breaker.(??!!??) Then she asked why we didn't call the desk. We explained that we had repeatedly called. She knocked off $10 from our bill of $166. Believe me, without the Jacuzzi this room was not worth $156. We will not be back. What if we had a bigger plumbing problem? Or had locked ourselves out? We would have been sleeping in our car!
- Official Description (provided by the hotel):
- Paradise found on Michigans Gold Coast. Pointes North Beachfront Resort Hotel is located on the shores of East Grand Traverse Bay in Traverse City where you’ll find no better place to relax and unwind in any season. Our spacious rooms feature two person JACUZZI® spas, private balcony or patio and breathtaking panoramic views of the beach and East Grand Traverse Bay. No rooms identically furnished for a unique touch to your up-north experience ... more less
- Reservation Options:
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- Also Known As:
- Pointes North Hotel Traverse City