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“Great customer service” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Traverse City

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Country Inn & Suites By Carlson, Traverse City
Ranked #4 of 40 Hotels in Traverse City
Certificate of Excellence
Oregon, Ohio
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great customer service”
5 of 5 bubbles Reviewed 6 September 2013

Staff made us feel like our comfort was their number one priority. General Manager was great. I advised they we booked at this hotel based on reviews we read online and he was impresses and even upgraded our room since hotel was not booked up in the middle of the week. mattress and pillows were so comfortable...best sleep I have had in months. need to know what brand they are. Only a couple little things could make this hotel even better. One the sign out front needs to be bigger because we drove right past this small print sign and two the doors and door frames need some attention so they don't bring down the impress of the condition of the hotel. Don't pass this hotel up. The pleasant staff will go out of their way to make your stay a great one.

Room Tip: Some of the rooms require that you go outside to get to the lobby and breakfast so make sure ask if...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,202 reviews from our community

Traveller rating
    725
    330
    99
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See reviews for
450
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Bergen County, NJ
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

This hotel was recently bought by Country Inn (it was a Day's Inn) and completely refurbished. We got a suite at a very reasonable price which included 2 queen size beds in the bedroom and an additional Murphy Bed (which we didn't use.) So there's plenty of room for a family. There are full kitchen facilities if you need them. Also, in addition to the full bath in the living room, there's an additional sink in the bedroom. Everything was spacious and clean. My daughter was happy with the exercise equipment and pool looked nice. There was a good breakfast, which in addition to the usual CI&S breakfast that includes packaged yogurt, had plain fresh yogurt with berries (probably frozen, but good) and granola that could be added to it. Pastries included fresh muffins. Service was friendly and helpful. You can't go wrong here.

Room Tip: If you want the space or like to eat in, get the suite. It was a great deal using cash + points.
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spellboundmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
1 review
5 of 5 bubbles Reviewed 4 September 2013

We had some problems with our room keys on various occasions. The staff handled it beautifully and even brought our kids some treats. Also, front desk staff helped me find something to do with our kids on a rainy afternoon. GREAT customer service. We were very happy!

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AmyInMotown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkbtcmi, Manager at Country Inn & Suites By Carlson, Traverse City, responded to this review, 6 September 2013
Thank you for choosing the Country Inn & Suites for your stay in Traverse City. We are delighted to see that you enjoyed your stay! Nothing pleases us more than satisfied guests! I'm very please to hear the front desk staff was proactive in helping you with any room key issues you had. Looking forward to seeing you in the future! Thank you again, and have a great day!

Sarah Amman
Administrative Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellaire, Michigan
Level Contributor
106 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

This motel is not your typical Country Inn & Suites. It's much nicer and more current in its decor. It looks like it's new but I think was up-dated. Rooms are very nicely decorated and the bed is comfortable. The pillows are a little flat and the bathroom is small. But those are my only complaints. The breakfast was also much better than most with hot items and a good selection. I highly recommend this place for the money.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank antiquetravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkbtcmi, Manager at Country Inn & Suites By Carlson, Traverse City, responded to this review, 6 September 2013
Thank you for choosing the Country Inn & Suites for your stay in Traverse City. We are delighted to see that you enjoyed your stay! Nothing pleases us more than satisfied guests! Looking forward to seeing you in the future! Thank you again, and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Appleton, Wisconsin
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 28 August 2013

We stayed for 2 nights in August. It was a great area near the lake. Pretty shoreline. Close to wineries. Close to Mancinos for dinner. comfortable beds. having the refrigerator was nice for leftovers. Breakfast was great with MANY selections-truly something for everyone. We didn't expect housekeeping our first morning there but it was nice to come back to the room to a completely made bed and cleaned up bathroom...even the cord neatly wrapped around my curling iron.

Room Tip: We got the last room - 254 - right across from the stairwell. I thought 'great...' but it wa...
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terrysara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, MI
Level Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

Stayed here for 1 night (Friday) in August. Reasonable rate for a summer weekend night. Excellent Full Hot Breakfast - my only complaint would be that it ends early (9:30 AM) for a weekend. Clean room. 2 Queen Beds. Central location.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkbtcmi, Manager at Country Inn & Suites By Carlson, Traverse City, responded to this review, 28 August 2013
Thank you for choosing the Country Inn & Suites for your stay in Traverse City. We are delighted to see that you enjoyed your stay! Nothing pleases us more than satisfied guests! Looking forward to seeing you in the future! Thank you again, and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mackinac Island, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 27 August 2013

While the stay was fine and service okay, the bed was HORRIBLE. Next time I'll be happy to stay at the Hampton Inn. The room was clean but nothing special as the courtyard view was less than impressive. I guess you get what you pay for.

Stayed August 2013, travelled with family
Helpful?
1 Thank mr615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkbtcmi, Manager at Country Inn & Suites By Carlson, Traverse City, responded to this review, 28 August 2013
Thank you for choosing The Country Inn & Suites for your stay in Traverse City. I am sorry to hear that you were unhappy with your stay, it is very important to us that every one of our guest enjoy their time here. I understand we do not have the most scenic views from our hotels; we are working on ways to liven it up. Our beds we just replaced all between 2010 and 2013 with pillow-top mattresses. We are continuing to improve our property as the season allows, with more expected to be done this winter. Thank you for your comments it is important to us so we know what we need to improve on. We hope you consider us for a second chance the next time your travels bring you to Traverse City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Traverse City

Property: Country Inn & Suites By Carlson, Traverse City
Address: 420 Munson Avenue, Traverse City, MI 49686-6003 (Formerly Days Inn & Suites Traverse City)
Phone Number:
Region: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Traverse City
#3 Business Hotel in Traverse City
#7 Romantic Hotel in Traverse City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Traverse City 3*
Number of rooms: 175
Official Description (provided by the hotel):
Beautifully situated between the east and west branches of Grand Traverse Bay, Country Inn & Suites by Carlson - Traverse City places guests a mile from gorgeous beaches and a bustling downtown. Our Traverse City hotel is just a quick drive to more than 150 inland lakes and rivers. Ride a bicycle down the 10.5-mile TART trail, enjoy views along the Grand Traverse Bay shoreline, visit local parks or enjoy a delicious meal at any one of the numerous restaurants downtown Traverse City. Relax on the beach, catch a boat tour, take the kids to the Great Lakes Children's Museum or catch a show at the State Theater. And of course, if you're here in early July, don't miss the world-famous National Cherry Festival! Northern Michigan really does have it all and at Country Inn & Suites - Traverse City, you are minutes away from Old Mission Wineries, Downtown restaurants and breweries, Sleeping Bear National Park, Moomer's Ice Cream and so much more! Any given weekend you could be just around the corner from the fun and excitement of a festival or celebration. When you're done exploring the area, you can refresh with a dip in our oversized heated indoor swimming pool, relax your muscles in our large hot tub, our simply sit back and enjoy a book from our 'Read it & Return It' Library while lounging in our beautiful courtyard. For anyone looking to stay active, check out our 24-hour fitness center complete with treadmills, climbers, free weights and pre-core machines. Country Inn and Suites -Traverse City also offers cable TV, complimentary Wi-Fi, fax and copy services, guest laundry facilities, onsite restaurant and bar, same day valet service, complimentary USA Today Newspapers and fresh baked cookies. ... more   less 
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Also Known As:
Days Inn And Suites Traverse City
Days Inn & Suites Traverse City Hotel Traverse City
Days Inn Traverse City
Traverse City Days Inn

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