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Reviewed 12 March 2014

Being from the Traverse City area, my future husband and I had a tremendous number of quality choices for our wedding and reception venue. Yet a winter wedding created all kinds of challenges for out of town guests and the possibility of bad weather was a huge concern. We thought that a central location to town made sense. Early in our planning we stopped by West Bay Beach on a lark. We were astounded by the friendly staff, gorgeous updated facility and quality menus offered. So, we made a commitment to West Bay Beach and couldn't be happier!! The food at the reception was fabulous (and reasonably priced), the staff was very accommodating, cordial and gracious. Our room was lovely and had a gorgeous view of the Bay! Kudos to the West Bay team - they are top notch and believe me, I am well aware of all the incredible choices around our beautiful area!

Room Tip: Get a bay side view if you can!
  • Stayed: March 2014, travelled as a couple
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1  Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 8 April 2014

Kathy D -

Congratulations on your wedding! We were honored to be your hosts.

See you soon!

Colin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

First we booked a king bed room, got a 2 queen bed upon arrival. Hotel looked nice, staff was friendly. However for the price, it was disappointing it cost $5 a person to get into the hotels bar and $10 a person for a breakfast that looked not too appetizing. The elevators were FREEZING...that was odd. It is close to shops & restaurants so if you're looking for convenience it's there. Next time I'll save $100 and go a1/2 mile up the road.

  • Stayed: March 2014, travelled as a couple
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2  Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 25 March 2014

Dear Ashley A,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 7 March 2014

My husband and I have stayed at this property for years. We love the location and the fact that it's pet friendly. We stayed at West Bay Beach this past week and were pleasantly surprised by all the upgrades! The room was very welcoming and comfortable and the staff was so nice! We had a room with a view complete with a great amenity basket full of traverse city goodies. Such a pleasant surprise! The property goes above and beyond to accommodate their guests. Upon arrival, Suki and Danielle were particularly inviting. Suki helped with restaurant recommendations in TC and convinced us to take a drive up the Leelanau peninsula, such a treat! Overall, we had a great stay at West Bay Beach. This has always been, and will continue to be our go-to hotel in traverse city.

Stayed: March 2014, travelled as a couple
Thank Paige V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 8 April 2014

Paige V -

We appreciate you mentioning some of our staff members in your review!

Also, thank you for your loyalty to our resort!

Colin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

Headed for Traverse City early this morning for a little getaway, we started the day with a broken alternator belt in our car. Four hours later the garage told us it wouldn't be ready until tomorrow. We only had tonight to get away for a one evening out. We rented a car after an hour of paperwork and finally got on the road. When we got to the hotel we were very much over the day and over traveling. As soon as we stepped in the doors we were greeted with very genuine smile from Ashley. She was so helpful getting us situated and headed in the right direction. We have two dogs traveling with us and things aren't always the easiest. After getting to our room we decided to head down to the lobby and get a coffee. This is where the whole trip really changed. In the lobby we met an employee named Suki Sherman. She was just getting off work and we had a delightful conversation with her. We learned that we knew some of the same people and were from the same area growing up. Thank you so much to Suki, Ashley, Danielle and the rest of the team for turning our vacation around into a positive one. We WILL be back on our next visit.

  • Stayed: March 2014
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Thank Ryan2334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 8 April 2014

Ryan2334 -

Thank you for your review! We are grateful you made it back home safely and without "events"!

Colin

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Reviewed 3 March 2014

I've always enjoyed my stays at this property, but now that it's West Bay Beach - Holiday Inn Resort - my last stay this weekend was absolutely outstanding. Great food and service! Great job to Jon and the waitresses in Shimmers on the Bay and Jennifer in the restaurant. If you're looking for a business stay or a weekend of play, when in Traverse City, I only book at West Bay Beach!

Room Tip: Any view you can get of the water will be one of the finest views in all of Grand Traverse Bay.
  • Stayed: February 2014, travelled with friends
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Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 10 July 2014

Jeffrey H -

Thank you for your review here on TripAdvisor.com! And, thank you for mentioning Jennifer in your review!

Colin

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