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“Commendable Performance”

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West Bay Beach, a Holiday Inn Resort
Ranked #6 of 40 Hotels in Traverse City
Certificate of Excellence
Houston, Texas
Level 1 Contributor
1 review
“Commendable Performance”
Reviewed 12 March 2014

Jennifer works in the morning's at the West Bay Beach Hotel Resturant.
Her excellent service and assistance to all her customers is commendable.
She always goes beyond standard service procedure to be helpful and
kind to her customers. Thank you for your great service and kindness.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnX8357RQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 8 April 2014
JohnX8357RQ -

Thank you for your review here on TripAdvisor.com! We appreciate you sharing your experience with others. Also, it's great to see Jennifer mentioned in yet another review! She's a superstar member of our team!

Colin
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882 reviews from our community

Traveller rating
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See reviews for
207
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Traverse City, Michigan
1 review
Reviewed 12 March 2014

My husband and I dined at Shimmers this past weekend and everything was FANTASTIC! The atmosphere was a wonderful mix of elegance for dining and then later turned into a hip bar scene. Our server, Keene, was top notch and beyond helpful and informative in helping us make our dinner selections (I recommend the quesidilla to anyone!) All of the staff was truly accommodating to all of our needs. Shimmers truly does SHINE!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 8 April 2014
Richard H -

Thank you for your review of our restaurant, Shimmers on the Bay! We appreciate you sharing your feedback with others - and for mentioning Keene!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traverse City, Michigan
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 March 2014

Being from the Traverse City area, my future husband and I had a tremendous number of quality choices for our wedding and reception venue. Yet a winter wedding created all kinds of challenges for out of town guests and the possibility of bad weather was a huge concern. We thought that a central location to town made sense. Early in our planning we stopped by West Bay Beach on a lark. We were astounded by the friendly staff, gorgeous updated facility and quality menus offered. So, we made a commitment to West Bay Beach and couldn't be happier!! The food at the reception was fabulous (and reasonably priced), the staff was very accommodating, cordial and gracious. Our room was lovely and had a gorgeous view of the Bay! Kudos to the West Bay team - they are top notch and believe me, I am well aware of all the incredible choices around our beautiful area!

Room Tip: Get a bay side view if you can!
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 8 April 2014
Kathy D -

Congratulations on your wedding! We were honored to be your hosts.

See you soon!

Colin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caledonia, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 March 2014

First we booked a king bed room, got a 2 queen bed upon arrival. Hotel looked nice, staff was friendly. However for the price, it was disappointing it cost $5 a person to get into the hotels bar and $10 a person for a breakfast that looked not too appetizing. The elevators were FREEZING...that was odd. It is close to shops & restaurants so if you're looking for convenience it's there. Next time I'll save $100 and go a1/2 mile up the road.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 25 March 2014
Dear Ashley A,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mackinac Island, Michigan
1 review
Reviewed 7 March 2014

My husband and I have stayed at this property for years. We love the location and the fact that it's pet friendly. We stayed at West Bay Beach this past week and were pleasantly surprised by all the upgrades! The room was very welcoming and comfortable and the staff was so nice! We had a room with a view complete with a great amenity basket full of traverse city goodies. Such a pleasant surprise! The property goes above and beyond to accommodate their guests. Upon arrival, Suki and Danielle were particularly inviting. Suki helped with restaurant recommendations in TC and convinced us to take a drive up the Leelanau peninsula, such a treat! Overall, we had a great stay at West Bay Beach. This has always been, and will continue to be our go-to hotel in traverse city.

Stayed March 2014, travelled as a couple
Helpful?
Thank Paige V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 8 April 2014
Paige V -

We appreciate you mentioning some of our staff members in your review!

Also, thank you for your loyalty to our resort!

Colin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 4 March 2014

Headed for Traverse City early this morning for a little getaway, we started the day with a broken alternator belt in our car. Four hours later the garage told us it wouldn't be ready until tomorrow. We only had tonight to get away for a one evening out. We rented a car after an hour of paperwork and finally got on the road. When we got to the hotel we were very much over the day and over traveling. As soon as we stepped in the doors we were greeted with very genuine smile from Ashley. She was so helpful getting us situated and headed in the right direction. We have two dogs traveling with us and things aren't always the easiest. After getting to our room we decided to head down to the lobby and get a coffee. This is where the whole trip really changed. In the lobby we met an employee named Suki Sherman. She was just getting off work and we had a delightful conversation with her. We learned that we knew some of the same people and were from the same area growing up. Thank you so much to Suki, Ashley, Danielle and the rest of the team for turning our vacation around into a positive one. We WILL be back on our next visit.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan2334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 8 April 2014
Ryan2334 -

Thank you for your review! We are grateful you made it back home safely and without "events"!

Colin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelsea, Michigan
Level 1 Contributor
3 reviews
Reviewed 3 March 2014

I've always enjoyed my stays at this property, but now that it's West Bay Beach - Holiday Inn Resort - my last stay this weekend was absolutely outstanding. Great food and service! Great job to Jon and the waitresses in Shimmers on the Bay and Jennifer in the restaurant. If you're looking for a business stay or a weekend of play, when in Traverse City, I only book at West Bay Beach!

Room Tip: Any view you can get of the water will be one of the finest views in all of Grand Traverse Bay.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 10 July 2014
Jeffrey H -

Thank you for your review here on TripAdvisor.com! And, thank you for mentioning Jennifer in your review!

Colin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about West Bay Beach, a Holiday Inn Resort

Property: West Bay Beach, a Holiday Inn Resort
Address: 615 E. Front St., Traverse City, MI 49686-2617 (Formerly Holiday Inn Traverse City)
Phone Number:
Region: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Traverse City
#4 Business Hotel in Traverse City
#11 Family Hotel in Traverse City
#11 Romantic Hotel in Traverse City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — West Bay Beach, a Holiday Inn Resort 3*
Number of rooms: 179
Official Description (provided by the hotel):
Rising from the waters edge, West Bay Beach, Holiday Inn Resort is the only full-service, four season resort on the white sandy shores of West Grand Traverse Bay. You can do it all while visiting West Bay Beach, a Holiday Inn Resort! Conveniently located within walking distance to downtown, Traverse City offers unique boutique shops and an eclectic area of restaurants, art galleries, and theaters. Looking for things to do while you are in the area? Traverse City offers an abundant amount of satisfying activities such as hiking, biking, golf, water sports, para-sailing, boating with boat rentals, charter fishing, kayaking, wine tours, and dune climbing to name a few. Nearby area attractions include Sleeping Bear Sand Dunes National Park, Leland's Fishtown, Hagerty Conference Center, Turtle Creek Casino, Interlochen Arts Academy, Dennos Museum, Music House Museum, and Grand Traverse Mall just to name a few. Whether for work or for pleasure, West Bay Beach Resort has it all! ... more   less 
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Also Known As:
Holiday Inn Traverse City Hotel Traverse City
Traverse City Holiday Inn

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