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Reviews (968)
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All reviewsday cluboutdoor barfront deskwithin walking distance of downtownfront streetthe shuttle driverview of the watergirls weekendfree shuttlecherry festivalbeach areatraverse city areajenniferhunterbaytcwedding
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Reviewed 12 March 2014

Jennifer works in the morning's at the West Bay Beach Hotel Resturant.
Her excellent service and assistance to all her customers is commendable.
She always goes beyond standard service procedure to be helpful and
kind to her customers. Thank you for your great service and kindness.

  • Stayed: March 2014, travelled on business
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Thank JohnX8357RQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 8 April 2014

JohnX8357RQ -

Thank you for your review here on TripAdvisor.com! We appreciate you sharing your experience with others. Also, it's great to see Jennifer mentioned in yet another review! She's a superstar member of our team!

Colin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

My husband and I dined at Shimmers this past weekend and everything was FANTASTIC! The atmosphere was a wonderful mix of elegance for dining and then later turned into a hip bar scene. Our server, Keene, was top notch and beyond helpful and informative in helping us make our dinner selections (I recommend the quesidilla to anyone!) All of the staff was truly accommodating to all of our needs. Shimmers truly does SHINE!

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
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Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 8 April 2014

Richard H -

Thank you for your review of our restaurant, Shimmers on the Bay! We appreciate you sharing your feedback with others - and for mentioning Keene!

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Reviewed 12 March 2014

Being from the Traverse City area, my future husband and I had a tremendous number of quality choices for our wedding and reception venue. Yet a winter wedding created all kinds of challenges for out of town guests and the possibility of bad weather was a huge concern. We thought that a central location to town made sense. Early in our planning we stopped by West Bay Beach on a lark. We were astounded by the friendly staff, gorgeous updated facility and quality menus offered. So, we made a commitment to West Bay Beach and couldn't be happier!! The food at the reception was fabulous (and reasonably priced), the staff was very accommodating, cordial and gracious. Our room was lovely and had a gorgeous view of the Bay! Kudos to the West Bay team - they are top notch and believe me, I am well aware of all the incredible choices around our beautiful area!

Room Tip: Get a bay side view if you can!
  • Stayed: March 2014, travelled as a couple
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1  Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 8 April 2014

Kathy D -

Congratulations on your wedding! We were honored to be your hosts.

See you soon!

Colin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

First we booked a king bed room, got a 2 queen bed upon arrival. Hotel looked nice, staff was friendly. However for the price, it was disappointing it cost $5 a person to get into the hotels bar and $10 a person for a breakfast that looked not too appetizing. The elevators were FREEZING...that was odd. It is close to shops & restaurants so if you're looking for convenience it's there. Next time I'll save $100 and go a1/2 mile up the road.

  • Stayed: March 2014, travelled as a couple
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2  Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 25 March 2014

Dear Ashley A,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 7 March 2014

My husband and I have stayed at this property for years. We love the location and the fact that it's pet friendly. We stayed at West Bay Beach this past week and were pleasantly surprised by all the upgrades! The room was very welcoming and comfortable and the staff was so nice! We had a room with a view complete with a great amenity basket full of traverse city goodies. Such a pleasant surprise! The property goes above and beyond to accommodate their guests. Upon arrival, Suki and Danielle were particularly inviting. Suki helped with restaurant recommendations in TC and convinced us to take a drive up the Leelanau peninsula, such a treat! Overall, we had a great stay at West Bay Beach. This has always been, and will continue to be our go-to hotel in traverse city.

Stayed: March 2014, travelled as a couple
Thank Paige V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin W, General Manager at West Bay Beach, a Holiday Inn Resort, responded to this reviewResponded 8 April 2014

Paige V -

We appreciate you mentioning some of our staff members in your review!

Also, thank you for your loyalty to our resort!

Colin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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