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“Best Hotel Service Ever”

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Fairfield Inn & Suites Traverse City
Ranked #17 of 40 Hotels in Traverse City
Certificate of Excellence
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Best Hotel Service Ever”
Reviewed 16 June 2014

We recently booked a block of rooms and stayed at the Fairfield Inn & Suites in Traverse City, MI for our daughter's "destination wedding". From our first phone calls to get rates and rooms reserved right through our entire stay, the friendly customer service at this hotel was way above expectations!

Thank you to everyone who helped make our stay so good including Arnoda, Jen, Annette, Reed and everyone else who gave exceptional customer service! We will be back!!

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
2 Thank Bernard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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269 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Any
English first
Ohio
Level 6 Contributor
307 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 6 June 2014

Front desk staff, 5 out of 5
Breakfast, 5 out of 5
Beds, 5 out of 5
Noise, 3.5 out of 5
Housekeeping, 3 out of 5

Overall, 4 to 4.5 out of 5

I took an adult class at Interlochen and this was a great location to travel to and from the campus. Even in traffic it was a 10-15 minute drive. I can't say enough about the excellent front staff and breakfast. I could eat enough that I could skip lunch and just eat dinner.

The hotel would have gotten 5 out of 5 but housekeeping 2 days in a row forgot to either leave the soap and shampoo or replace the soap and shampoo. I would have gladly reused supplies but they were all gone, which required a trip to the front desk.

Even with this mishap I would stay here again. It was an excellent experience.

  • Stayed June 2014, travelled on business
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    • Service
Helpful?
1 Thank maimutzacelmare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, United States
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 June 2014 via mobile

This is one of many several day long stays in the TVC area. I have been consistently impressed with the genuine welcome and professionalism of all the employees. This hotel backs up to a beautiful woods and if you request a room on the back, you'll be delighted by the quiet and view. The hotel is very clean and well run. Everything is exactly as advertised. Clean attractive room and bath. Free (surprisingly extensive) breakfast and round the clock coffee. Internet and parking are also complimentary. I've used the guest laundry and the small gym which are no frills, but perfectly adequate. The cleaning staff are great about extra shampoos etc so necessary when traveling with teenagers. All in all, it's a great and convenient spot close to Interlochen Arts Academy and also extremely convenient to the mall, airport and TVC. My favorite home away from home in Michigan!

Stayed May 2014
Helpful?
2 Thank Noelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, Michigan
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2014

My Grandmother and I needed just a one night, handicap room for after her surgery and decided on Fairfield because it was Marriot owned and nicely priced. First of all neither of us have a credit card and they very kindly let us check-in without one or a deposit! Very unexpected, I work at a hotel and we would never be allowed to do that, so this was a nice surprise. The ladies at the desk were amazing at making sure we had everything we needed as my Grandmother cannot move around well on her own. They made our check-in process effortless and I was very pleased once we got in the room to see how clean it was. Now maybe they were just out but, my only suggestion would be to have some form of Dining Guide with sample menu's from the local restaurants. Other than that, though our visit was short, we will highly recommend this to anyone we know visiting the area!

Room Tip: The rooms on the very north and south sides are close to the laundry room and work-out areas, they c...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
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Helpful?
1 Thank JeanW04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harbor Springs, Michigan
Level 6 Contributor
417 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed 6 April 2014

My wife and I have stayed at numerous Marriott facilities throughout the United States and Canada, and have never been really disappointed. However, some Marriotts are obviously better than others. This particular Fairfield is one of the better places. It is conveniently located near the Grand Traverse Mall and the Cherry Capital Airport. The facility is well maintained, with a current updating of the lobby and breakfast area underway. Complimentary wi-fi is available in all rooms. The pool is nice, and there is a modest fitness room. The rooms are up to Marriott standards, with very comfortable beds and pillows. Towels are generous. All rooms, standard and suite, now have a small refrigerator. The staff is both friendly and hospitable.

  • Stayed April 2014, travelled as a couple
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Helpful?
4 Thank LouBobHarborSprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Lyon, Michigan
Level 5 Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 6 March 2014

Was in town for the weekend (guys trip). We stayed in a suite, which is very small by suite standards. Had a king-size bed and very small living area, which included a pull-out couch. The suite at the Fairfield is meant for no more than 3 people. Everything was clean. Service was excellent! Every front-desk person on duty was very personable and friendly. There was some major renovations going on in the lobby.

  • Stayed February 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank mpsvsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentucky
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 February 2014

Had to make an unexpected trip from Lexington, KY to Traverse City....left at 2 p.m., rolled in at 1 a.m. Plenty of snow in Cinci and Dayton that night. Plenty of snow in TC this year too.
We came back here because of the outstanding service and hospitality that my wife had received a couple years earlier. The owner is typically on-site and will do extra for the guests.
Yes, the breakfast area was under construction, but doesn't that show that they take pride in their facilities? Room was clean and quite as usual. How about this for service, we awoke to 2-3 inches of snow on Sunday morning.....and all of the cars (about 100) in the parking lot had been brushed off!!! What other hotel would do that??!! Not a huge deal, but that stuff brings people back....and makes them write about it. Thanks to the staff and to the owner. My father-in-law was in Munson unexpectedly, so this trip was pretty stressful.....thanks for taking care of us.

  • Stayed February 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank RAM17x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Traverse City

Property: Fairfield Inn & Suites Traverse City
Address: 3701 N Country Ln, Traverse City, MI 49684-4577
Region: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Traverse City
#13 Romantic Hotel in Traverse City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Traverse City 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Your Favorite Traverse City Hotel to experience Pure Michigan! The Completely modern Fairfield Inn & Suites by Marriott is conveniently located in the epicenter of destination Corporate, Government, andLeisure Travelers coming to Traverse City. For Corporate Guest we are minutes to Munson Medical Center, Interlochen Center for Fine Arts, RJG, Sara Lee, Grand Traverse Mall, NMC University Center, and a host of our regions premier businesses. The Leisure Traveler will find us just down the road from Grand Traverse Bays, Sleeping Bear Dunes, and Old Mission/Leelanau Peninsula Wineries. Perfectly located around the finest golf, boating, snowmobiling, fishing, hiking, & nature site seeing in Pure Michigan. Large rooms, indoor pool/spa, free high-speed, complimentary breakfast,legendary guest service that makes you want to return. National Cherry Festival First Week of July 2010. Book now and experience the best hotel for the money in Pure Traverse City, located in Pure Michigan. ... more   less 
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Also Known As:
Fairfield Inn & Suites By Marriott Traverse City, Mi Hotel Traverse City
Fairfield Inn And Suites By Marriott Traverse City, Mi
Fairfield Inn Traverse City
Fairfield Traverse City
Traverse City Fairfield Inn

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