This hotel does not live up to the high Marriott standard. I have stayed at the hotel three times while traveling for business and will not be returning. The first two times I asked about rates for future stays and was told by the front desk staff they would leave a message for a Manager to contact me. Both time I did not receive a response. I emailed Marriott and only then did the manager respond with an email stating they couldn't find my messages anywhere on their desk but if I need something, to call.
My most recent stay sealed the deal for never using this hotel again. I do a lot of traveling for business and use Marriott esclusivley because normally they have been accomodating to last mintue changes. This hotel, however, is not accomodating.
If you are looking for good customer service, look elsewhere.
- Official Description (provided by the hotel):
- Your Favorite Traverse City Hotel to experience Pure Michigan! The Completely modern Fairfield Inn & Suites by Marriott is conveniently located in the epicenter of destination Corporate, Government, andLeisure Travelers coming to Traverse City. For Corporate Guest we are minutes to Munson Medical Center, Interlochen Center for Fine Arts, RJG, Sara Lee, Grand Traverse Mall, NMC University Center, and a host of our regions premier businesses. The Leisure Traveler will find us just down the road from Grand Traverse Bays, Sleeping Bear Dunes, and Old Mission/Leelanau Peninsula Wineries. Perfectly located around the finest golf, boating, snowmobiling, fishing, hiking, & nature site seeing in Pure Michigan. Large rooms, indoor pool/spa, free high-speed, complimentary breakfast,legendary guest service that makes you want to return. National Cherry Festival First Week of July 2010. Book now and experience the best hotel for the money in Pure Traverse City, located in Pure Michigan. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn And Suites By Marriott Traverse City, Mi
- Fairfield Inn & Suites By Marriott Traverse City, Mi Hotel Traverse City
- Fairfield Inn Traverse City
- Fairfield Traverse City
- Traverse City Fairfield Inn