This hotel was a disappointment for myself and my two boys.
The pool was absolutely horrible....Very cold and the size is too small to be called much more than a large bathtub.
The hot tub/whirlpool was built into the pool, and consequently, the temperature never got much warmer than 'tepid'. Also, the room housing the pool was very small and created such loud reverberation....A person could not stand to be in the pool when there were children playing...children splash and carry on unattended and unsupervised, creating such a hazardous space that it probably shouldn't even be legal.
The loud noise from the children was very upsetting....
Our room accomodated us with two double beds. I had requested Queen size beds ..
We were promised Wifi...not to be! When i went to the front desk to ask about the access code, the girl at the front desk was very unaccomodating and handed me a piece of paper with a phone number on it and told me that it was my responsibiolity to call the internet provider....What????? i was stunned....are you serious...i'm not placing a long-distnace call on a hotel phone...and be kept on hold for goodness only knows how long....
The last and final straw was the regrigerator...i had requested a fridge in the room.....Well...No fridge...WEnt to the desk, and was told that on our last (third) night there, i could have a fridge for a 10.00 fee.....Fine i said...it arrived and was left outside the room!!!! When we returned from a hot afternoon at the beach, There it was....unceremoniously dumped in the hallway outside our room!...not even hooked up...Thanks alot!!!
We love Traverse City, and will go there a whole lot more in our lifetime...But we will never ever stay at the Quality Inn again! The bill for three nights totalled just shy of $500.00...This was an unacceptable cost for the Un-Quality at the so-called Quality Inn....
The only bright spot was a front desk attendant named Pam....Everyone else there needs serious customer service training!
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- Also Known As:
- Quality Inn By The Bay Hotel Traverse City
- Quality Inn Traverse City
- Traverse City Quality Inn