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The Met Troy
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Reviews (248)
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94 - 99 of 248 reviews
Reviewed 2 July 2014

The building looks like a former medical clinic. When I opened the door to my room, there was an overwhelming aroma of tobacco, mixed with the scent of cleaning fluids. The stench kept waking me up all night.

  • Stayed: June 2014, travelled on business
    • Value
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    • Cleanliness
1  Thank Clark_1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metManager48098, General Manager at The Met Troy, responded to this reviewResponded 5 July 2014

Mr. Weltbummler,

We apologize that your stay did not meet your expectations. We attempt with every guest to exceed there expectations. Our team truly has the "Spirit to Serve" and given an opportunity can correct any short falls you may experience.

Again Thank you for your business,

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

The front desk staff (Melissa) was crazy busy, yet still took the time to answer my questions and was helpful. She apologized for saving to wait and provided useful information about the area, including places to eat and the best way to navigate the city. The rooms desperately need updating and the hallways could use a once over as well.

  • Stayed: June 2014
    • Value
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Thank Betsyschankowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metManager48098, General Manager at The Met Troy, responded to this reviewResponded 5 July 2014

Thank you so much for your comments we appreciate your response. Using your feedback we will continually grow our service level. We share all responses with our staff.

Regards,

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Reviewed 24 June 2014

Upon entering the hotel, I was impressed. The scenery was nice, and not at all what i expected after reading the reviews. I found Melissa at the front desk to be very rude but other then that it was an overall pleasant experience. I informed Melissa that there was no coffee left and she ignored me and rolled her eyes. The rooms themselves felt muggy and needed updating. I think that general upkeep of the hotel needs to be improved. We paid about $65 for the hotel and it was well worth it for the stay.

  • Stayed: June 2014, travelled with friends
    • Value
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Thank Murzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metManager48098, General Manager at The Met Troy, responded to this reviewResponded 25 June 2014

Maria C

Thank you for your comments, We take comments such as yours to hart and use them to improve our level of service. We attempt to be warm and friendly at every contact with our guests.

Regards,

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Reviewed 23 June 2014

This hotel was in a good location close to the freeways. Not really close to any restaurants to get a quick bite to eat. The room was very spacious but lacked all the extras. No coffee pot, blowdryer, TV guide, welcome book with area attractions. The telephone in room didn't work, ceiling had water damage in several areas in and around my room, also the sliding glass door to my room didn't lock. There is no continental breakfast only mini muffins that are gone in a flash (probably because they are so small you need like 6) coffee in lobby was lukewarm. Fitness room, pool, sauna and price were the saving graces for my family. Probably would not stay here again.

  • Stayed: June 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Yeezy584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metManager48098, General Manager at The Met Troy, responded to this reviewResponded 25 June 2014

Yeezy584

Thank you for your comments, We do apologize for falling below your expectations, as a help for future stays we do have Northern Lakes Seafood Company in the MET Troy, Featuring award winning seafood, across our parking lot is Luchinos Italian Restaurant and numerous restaurants within 1/2 mile of our parking lot.

Again we do appreciate your comments,


Regards,

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Reviewed 19 June 2014

I was disappointed to see how little was available to guests in the room. Added charges for Wi-Fi, no blow dryer, no soap or shampoo, no coffee maker, no laundry bag. Large rooms, but next to none of the simple amenities one would expect at the most basic hotel nowadays. Also, the nonsmoking room smells like an ash tray.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Abauer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metManager48098, General Manager at The Met Troy, responded to this reviewResponded 25 June 2014

Abauer1

We do apologize for any confusion during your stay and appreciate your comments. We do not charge for guest internet, it is free and open to all guests with no restrictions. We do supply full bathroom amenities to all our guests as well as supplying additional personal products at our front desk. Hair Dryers are located on the right side of the bathroom vanity. Again we do appreciate your comments and use them to grow our delivery of service.


Regards,

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