We stay regularly at Red Roof Inns, specifically ONLY staying in the ones that have been fully renovated. The renovated rooms are fantastic for the price. I had checked Trip Advisor to read comments on the renovation. I had booked this after seeing the GM response to doglover98's review on April 27, 2014. I quote "We recently completed a full renovation on our property and it just goes to show how much we truly care in providing all our guests with the best we have to offer at an affordable price." We checked in yesterday and the room didn't look fully renovated. Still had the old smelly, filthy carpet. Still had those old comforters that are never washed on the beds. Didn't look like the pictures we saw on the website. I booked 2 double beds in the deluxe rooms with the fridge/microwave. I indicated 4 guests in the reservation but there was 1 towel in the room. After my shower this morning, I realized there was no hair dryer in the room. Our safe is also already locked and therefore not usable. I called front desk and they said our room hasn't been fully renovated yet so they do not have hair dyers in the room...only the king bed rooms have completed a full renovation. I get that I booked a budget hotel so what do I expect? But it's the principle that I was lied to is what I'm upset about.
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- Also Known As:
- Red Roof Inn Detroit Troy Hotel Troy
- Red Roof Inn Troy
- Troy Red Roof Inn
- Red Roof Inn Detroit Troy Michigan