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“Excellent value and service in Troy (Detroit)”

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Detroit Marriott Troy
Ranked #8 of 17 Hotels in Troy
Certificate of Excellence
Toronto, Canada
Level Contributor
113 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Excellent value and service in Troy (Detroit)”
5 of 5 bubbles Reviewed 24 September 2012

I stayed 3 nights at this hotel located on West Big Beaver. The rooms were sizable and modern. Temperature control in the room, good beds, pillow selection and nice washrooms. Free fast internet always a plus. Fairly large hotel but did not feel busy. The front desk, concierge and valet were friendly and helpful. There was a shuttle that would take you to near by malls and restaurants. The morning breakfast was a bit pricy and the food was average. The hotel is located near upscale malls and shops 35 minutes north of downtown Detroit. Somerset Mall is a few minutes away and has high-end stores, and there are several outlet malls close by. The gym was medium size with several cardio machines and a separate weight room. Also had a nice size indoor pool (very bright) and hot tub that the kids enjoyed. No pics necessary as it is a typical hotel but above average in quality and much nicer than I expected!

Room Tip: I was on the second floor in room 201. It was away from the evevators and quite. The pool and gym...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HAP-TRAVEL-Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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450 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
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English first
Plainwell, MI
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 September 2012

I stayed at the Marriott for business purposes. The hotel was very nice. Check in was efficient. My room was spacious and clean. They even had a little sitting area in the room. The hotel was located not far from the Somerset mall, which was great for shopping. Would recomment this as a place to stay in Troy.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kmthequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 12 September 2012 via mobile

This is a good Marriott in Troy, MI. It has a modern decor comparable to some Westins. Front desk staff is not attentive to details. Willingness to help, answer questions depended on which staff person you had to interact with. The manager should try to build consistency of service.

I would stay there again, although a client recommended I try another local hotel for better guest services. The room was fine. No complaints. Food was good, although a bit pricey for Midwest region.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheTravelFactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy-Marriott, General Manager at Detroit Marriott Troy, responded to this review, 13 September 2012
Dear TheTravelFactor,

Thank you for choosing to stay with us at the Troy Marriott. I am very sorry for any inconvenience or issues you may have experienced at our hotel. I want to let you know as the General Manager I am personally working to improve the guest experience in every way possible. It is unfortunate to hear of your experience with the front desk staff and improving this guest experience is always our top priority.

I hope to have the pleasure of hosting you again in the future.

Warm regards,

Michelle Street
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 September 2012

I stayed here on a business trip and found the hotel to meet all my requirements.
The staff were formal and efficient rather than friendly. The hotel has a well equipped gym and pool. The only issue I encountered was that the washing machine in the laundry didnt work properly leaving me to hand wash clothes.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach, Florida
Level Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 bubbles Reviewed 14 August 2012

Just stayed at the Troy Marriott and my review overall for this stay is upgraded ... it appears that the business community is feeling a bit stronger and the hotel was bustling ... steady stream of guests for the hotel as well as corporate events in the meeting spaces. Suggest the valet parking if you arrive during a heavy day. A busy hotel is a lot more inviting than a ghost town appearance and the Troy Marriott is certainly busy this trip for me. The restaurant situation is still a bit iffy, however there are enough local spots (even within walking distance) that finding a good meal or drinking establishment is easy. The hotel does have a health club and pool area indoors, but not a lot of green space for outdoor usage. This is a business oriented hotel ... not a resort type ... stay here, go to your meetings, sleep and leave. Lobby area is spacious and the lobby bar is easily accessible. Staff is professional and for the most part accommodating ... security is good and the location is central to the Oakland County business and social scenes.

Room Tip: Rooms on east side and north end would be quieter than west ... I-75 freeway is to the west by about...
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 9 August 2012

Spent 3 nights in Marriot Troy as a girls getaway. I stayed at this place 4-5 times before. It's always good. Can't beat the location: close to highway, lots of restaurants around and Sommerset Collection is only mins away!
Hotel had been renovated last year I think. Public area is always clean. There's a lobby bar and restaurant. Also 2 computers in lobby.
Room was quite big. Beds were comfortable. Our room was very clean for the first 2 days... NOT FOR THE 3RD NIGHT!
We were back to hotel at midnight on Sun our last night of stay. Bedroom was clean... but seemed like cleaners FORGOT THE BATHROOM!!! I was shocked to see my old towel in the bathtub. NO CLEANED TOWELS & FLOOR MAT had been replenished! We called the reception right the way. Good that they sent someone with towels in short. Almost forgot they didn't refill bathroom tissue as well!
Overall a very pleasant stay. i gave it 3 points instead of 4, because of the cleaning team totally missed the bathroom part. Hope they can improve it.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happy_evil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
733 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 618 helpful votes
4 of 5 bubbles Reviewed 7 August 2012

We ended up at this hotel after The Henry, another Marriott hotel in Dearborn, screwed up our reservation (see my review, they wanted to give us one bed to accommodate a family of four) and stayed for two nights. This hotel is a typical Marriott and is in very close proximity to the Somerset Collection Mall. The best part of this hotel experience was Lowell who checked us in. He was extremely pleasant and in marked contrast to the staff at the Henry. He offered us complimentary breakfast for four (I think he felt sorry for how we were treated at the Henry). The breakfast was good, but it certainly was not worth the $19:00 per person that they regularly charge. Lowell also gave us access to the Concierge lounge for the next morning, even though I only have Silver Marriott rewards and not Gold. The complimentary breakfast was almost as good!
Generally, the hotel is quite clean and the beds were very comfortable. I would have given a rating of five, except on our last evening, when we returned we found my wife's prescription glasses missing. We think they were taken with the dirty towels by the sink by mistake. We called housekeeping, and they looked in the laundry Shute, and they could not be found. Housekeeping should be more careful when they take the used towels.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TorontoMusicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Detroit Marriott Troy

Property: Detroit Marriott Troy
Address: 200 W Big Beaver Rd, Troy, MI 48084
Region: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Troy
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Detroit Marriott Troy 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Discover the upscale, contemporary design of a Troy, Michigan hotel in affluent Oakland County near downtown Detroit, The Somerset Collection, Chrysler, GM Tech Center and TACOM, as well as The Palace of Auburn Hills, home of the Pistons. This hotel boasts comfortable accommodations featuring an array of pleasing amenities such as 37" flat screen TVs and spacious baths with marble details. Travelers will appreciate the many thoughtful touches at this 350-room hotel, including wireless high-speed Internet access, well-appointed work-stations and deluxe bedding, as well as on-site restaurant, 200 west. The reinvented hotel lobby features plush seating, state of-the-art technology and creative food and beverage concepts in a stylish setting—all designed to meet the needs of today’s travelers. As a certified Michigan Green Lodging Facility, you can count on the Detroit Marriott Troy hotel to provide you with a comfortable and eco-friendly stay each and every time you visit. ... more   less 
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Also Known As:
Detroit Marriott Troy Hotel Troy
Marriott Troy
Troy Marriott
Detroit Marriott Troy Michigan

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