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“Excellent stay”

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Detroit Marriott Troy
Ranked #8 of 17 Hotels in Troy
Reviewed 6 August 2013

The Marriott Detroit Troy is run like a full service Marriott should be. The front desk staff are very friendly and efficient. Check in took only a few moments. As a Gold elite I was upgraded to a very nice larger executive room. The room was large, clean, and the bed was very comfortable. I had a great night sleep. The hotel itself is also large and very clean. The decor is new and modern which I like. The room rates are very reasonable. The breakfast in the 200 West restaurant was quite good. There was a breakfast buffet with a ton of hot and cold offerings. The wait staff in the restaurant was also very friendly and efficient. The parking was free and the wifi was fast. This is exactly what I expect from a full service Marriott and they deliver. If you are looking for a top notch hotel in the Troy area I absolutely recommend the Marriott Detroit Troy.

  • Stayed: August 2013, travelled as a couple
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Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 19 September 2013

K S,
Thank you so much for your kind words. We appreciate you staying and taking the time to write your review. We look forward to seeing you again very soon here in Troy!

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276 - 282 of 465 reviews

Reviewed 2 August 2013

The hotel is fine and well located. Some rooms start looking old and needing some refresh. Staff very kind both at the reception and the restaurant and 12th floor lobby. some rooms could be noisy, absolutely ask for rooms far (very far) from elevators and ice machines. Breakfast is good as choice and quality of food. Restaurant offer need . Gym is fine, although sometimes is very busy. One week point is that heater and air conditioning are rather noisy, you need to switch it off to sleep. Parking lot available.

Room Tip: Very Far from elevators
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  • Stayed: August 2013, travelled on business
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Thank Giovanni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 19 September 2013

Tony E,
Thank you for staying. We have excellent news which is that our rooms will receive a complete renovation beginning in 2014! We hope that you will return next year and experience our new design. If you have the time, we would be interested in details about the situation with your heating/cooling unit. We apologize if the noise was problematic. Please email our General Manager directly at thetroymarriott@marriott.com if you would be interested in providing additional information so that we may address any possible problems. Thank you once again!

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Reviewed 31 July 2013

We love this hotel for business travel, especially trips that we can bring the entire family! Perfect location with easy, fast access to area customers and clients! The hotel is immaculate with great amenities and activities for the kids too!
Great staff providing exceptional service!

  • Stayed: July 2013, travelled with family
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Thank Dja17chaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 19 September 2013

Hello and thank you for the wonderful review! "Immaculate" and "great service" are always words we love to see. Thanks again and please return soon.

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Reviewed 27 July 2013

I stayed here for work. Nice enough hotel. No problems at all, staff very friendly. Found it very good for work purposes but would probably be a little boring for families. Mall with great restaurants nearby. Lobby nice for impromptu meetings.

  • Stayed: April 2013, travelled on business
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Thank SusanilaChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 19 September 2013

Hello and thank you for staying! We wanted to let you know that our rooms will be undergoing a complete renovation in 2014 and we're sure that you may experience a bit more "wow factor" with the new design. Hopefully you'll return again next year. Thank you again for writing your review and we hope to see you soon!

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Reviewed 24 July 2013

Our stay at this hotel was very satisfying. Staff in this hotel were very polite and very professional.

Anytime we requested any item such as fridge or extra coffee packets, they were sent to our room immediately and without any hesitation.

Rooms, main lobby and the restaurant were clean and very satisfying.

If we happen to visit Troy again, will definitely stay at Marriott. Bravo to the management and staff and please keep up the good work!!!!!!! Cheers

Room Tip: Request rooms on higher floors.
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  • Stayed: July 2013, travelled with family
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Thank viinnievohra v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 19 September 2013

Hello there and thank you for visiting! We certainly appreciate your kind words and hope that you enjoyed yourself at the wedding. Please visit again soon.

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Reviewed 21 July 2013

Because of bad weather, my flight was delayed and I arrived at 3:00 AM. I called ahead and they had my feather pillows waiting! My main gripe with this and any hotel, is housekeeping staff that does not make sure that everything in the room works as it should. On two hours of sleep, I drew a bath but the plug inthe tub would not hold and the tub could not fill. Servise-wise, they sent a security guard to the room to try and address the issue but hey - he was not maintenance and did not have parts. They fixed it during the day and were very generous and kind. A great plus with this hotel is that they give silver elite members access to the Concierge Lounge. A nice touch. I am a silver for life member and have never had this courtesy extended. For a business trip I recommed this hotel. The service is exceptional.

  • Stayed: July 2013, travelled on business
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Thank cporter187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 19 September 2013

Hello cporter and thank you for visiting! We are so sincerely sorry that you had problems with your tub. You are 100% correct that we should work diligently to assure that maintenance issues are not the problem of our guests. As much as we try, sometimes items go wrong between guest stays and we are not aware. At any event, we would be very appreciative if you could email us additional information about your stay so that we can assure that the tub is in perfect working order. Our General Manager can be reached directly at thetroymarriott@marriott.com. Thank you again for writing and we look forward to your next visit.

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Reviewed 16 July 2013

This is a solid hotel and what you would expect from a Marriot. Cleanliness is very good. Rooms are fine, nothing special but comfortable. The breakfast buffet is very good. The pool area is a nice bonus and very clean. The bar area is nice, just slow service and pricy drinks. The service is pleasant enough.

Room Tip: Ask for adjoining rooms for families.
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  • Stayed: July 2013, travelled with family
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Thank TravelswithkidsNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 21 September 2013

Greetings and thank you for staying with us and for writing your review. We will definitely be forwarding your concerns over the speed of service at 200 west. Obviously we aim to offer friendly and prompt service to all guests that dine with us. We apologize if there was any sort of unusual delay during your experience. Also regarding your comments on our rooms, we offer some exciting news! Our guest rooms will actually be undergoing a complete renovation beginning in 2014. We hope you will return then and experience the new design. Thank you again and we hope to see you soon.

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Additional Information about Detroit Marriott Troy

Address: 200 W Big Beaver Rd, Troy, MI 48084
Region: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Troy
Price Range: £108 - £245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Detroit Marriott Troy 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Discover the upscale, contemporary design of a Troy, Michigan hotel in affluent Oakland County near downtown Detroit, The Somerset Collection, Chrysler, GM Tech Center and TACOM, as well as The Palace of Auburn Hills, home of the Pistons. This hotel boasts comfortable accommodations featuring an array of pleasing amenities such as 37" flat screen TVs and spacious baths with marble details. Travelers will appreciate the many thoughtful touches at this 350-room hotel, including wireless high-speed Internet access, well-appointed work-stations and deluxe bedding, as well as on-site restaurant, 200 west. The reinvented hotel lobby features plush seating, state of-the-art technology and creative food and beverage concepts in a stylish setting—all designed to meet the needs of today’s travelers. As a certified Michigan Green Lodging Facility, you can count on the Detroit Marriott Troy hotel to provide you with a comfortable and eco-friendly stay each and every time you visit. ... more   less 
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Also Known As:
Detroit Marriott Troy Hotel Troy
Marriott Troy
Troy Marriott
Detroit Marriott Troy Michigan

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