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“Great hotel in Troy area”

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Detroit Marriott Troy
Ranked #8 of 17 Hotels in Troy
Reviewed 7 January 2014 via mobile

We stayed here two nights on January 1 and 2. We arrived late on the 1st and were greeted by a very friendly staff. Our rate included free breakfast and champagne and chocolate covered strawberries. Our champagne and strawberries were immediately delivered to our room and were the most delicious strawberries ever! The room was large and the bathroom was good size. I liked how the shower and toilet were in their own room and the sink and mirror/vanity area was separate (made getting ready with two people easier). The only annoying thing was the shower head sprayed wider than the tub so you had to be in the tub with the curtain closed when turning on the shower or else it spayed outside the tub.

We ate dinner in the hotel bar and the food was overpriced but tasted good. The breakfast was excellent but wouldn't have paid $20 each if it wasn't included in our rate.

  • Stayed: January 2014
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Thank Desiree B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 12 January 2014

Hello Desiree and thank you for taking the time to write your review. We appreciate all of the kind words, the feedback, and of course the five stars! Thanks again and we hope to see you again soon.

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249 - 255 of 467 reviews

Reviewed 7 January 2014

Service from all employees at this hotel was well above and beyond my expectations. Our room was more than comfortable. The courtesy shuttle was always available for both drop off and pick up. We were in town for the winter classic so the hotel was fully booked. Since the shuttle wasn't available for pick up one evening, the hotel sent a cadillac, at their expense, to pick us up at the restaurant we were eating at.

Nice bar area. Kids enjoyed the pool. Very clean hotel. Free covered parking garage.

Location is convenient to the outlet mall and less than 2km away from Somerset Mall.

We really enjoyed our stay in Troy. Great restaurants, shopping and friendly people.

  • Stayed: January 2014, travelled with family
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Thank The_Cart_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 21 January 2014

Hello and thank you for your glowing review! We appreciate your thorough critique and hope that you will visit again on your next trip in from Toronto. Thanks again and travel safely!

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Reviewed 7 January 2014

We stayed here from Dec. 31-Jan 2 for the 2014 Winter Classic. Very nice hotel located in an upscale neighbourhood. Somerset Collection Mall 2 mins away. That mall is a must see if travelling to Detroit. The hotel restaurant was great and so was the pool and hot tub. We had adjoining rooms in the quiet room area however the only complaint was one of the rooms had a very noisy heating system. Would definitely return.

Room Tip: Choose higher floor and quiet rooms.
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  • Stayed: January 2014, travelled with family
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Thank WoodbridgeShopaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 12 January 2014

Hello again Woodbridge and thank you once again for visiting! We appreciate the feedback on your entire stay as well as your dinner. If you have a moment and would like to provide us more information, we would greatly appreciate it if you could email us directly at thetroymarriott@marriott.com with your guest room number so that we may have engineering address the issue with the HVAC system. On behalf of our entire team, we thank you and look forward to your return.

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Reviewed 30 December 2013

This is a nice hotel with beautiful, modern decor in the common areas. The rooms are standard with attractive furniture and comfortable bedding. Check-in and contacts with staff were friendly. I can not speak to the restaurants as we did not use them.
We chose this hotel because of the pool. A four year old was part of our party and we specifically checked the internet for a nice hotel with an indoor pool in the area. In the morning, with child and floaties in tow, we asked to be pointed in the direction of the pool only to be told it was closed for repairs.
At no time during our visit to their website or during check-in were we advised that the pool would be closed and I cannot tell you how disappointed we were as that was the main purpose for our stay.

  • Stayed: December 2013, travelled with family
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Thank MIA2traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 31 December 2013

MIA2, thank you so much for staying and for writing your review. Our general manager would very much like to speak with you about your situation. If you wouldn't mind, please email her directly at thetroymarriott@marriott.com so that she can speak with you about the pool situation. We're terribly sorry that you were disappointed and we hope to make this right with you. Thank you again and we hope to hear from you soon.

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Reviewed 22 December 2013

My wife's company held their Christmas party at this Marriott and we decided to stay the night. The front desk was very polite and helpful. The waitstaff in the ballroom where her party was were very quick and polite, same with the bartenders. The room itself was clean and bright. The bathroom was clean also. We had a King bed which was very comfortable and it had real pillows! Nice size pillows instead of the 4 tiny ones you get in some other motels with King size bed. No problem falling asleep. The next morning the valet service was very quick at bringing our car up. This Marriott seemed very first class to me and priced very reasonable. I would recomend this motel to anyone.

Room Tip: I don't really have a tip for anyone as this was our first time there.
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  • Stayed: December 2013, travelled as a couple
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1  Thank motownguyRosevilleMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 27 December 2013

Hello and thank you for taking the time to write your review; we appreciate all of your wonderful compliments. We're also happy to hear that the event was a success for your wife's firm! Thanks again and we hope to see you again soon.

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Reviewed 20 December 2013

Clean...pretty...nice staff...We've been here 3 times. The food is great and they have gluten free items. The beds are comfortable. I would highly recommend it. The pool is great. Resort like...relaxing lobby area

  • Stayed: December 2013
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Thank ehmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 27 December 2013

Ehmama, thank you for your wonderful review! We appreciate your repeat business and look forward to seeing you again soon. We're always improving our menu offerings and we'll be sure to pass your compliments to Chef Jase. Thank you again!

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Reviewed 8 December 2013

We were very please with this hotel . Front desk staff was efficient, kind and helpful. Room was clean and nice. Breakfast was phenomenal. You are close to many restaurants. We were here to celebrate our daughter's 13th birthday and she loved the hotel too.

  • Stayed: December 2013, travelled with family
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Thank Natalieilovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami W, Public Relations Manager at Detroit Marriott Troy, responded to this reviewResponded 17 December 2013

Natalie, thank you! We love hearing when guests such as yourself have such a positive experience. We thank you for the compliments and hope that you will return again soon. Happy belated birthday to your daughter!

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Additional Information about Detroit Marriott Troy

Address: 200 W Big Beaver Rd, Troy, MI 48084
Region: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Troy
Price Range: £102 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Detroit Marriott Troy 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Discover the upscale, contemporary design of a Troy, Michigan hotel in affluent Oakland County near downtown Detroit, The Somerset Collection, Chrysler, GM Tech Center and TACOM, as well as The Palace of Auburn Hills, home of the Pistons. This hotel boasts comfortable accommodations featuring an array of pleasing amenities such as 37" flat screen TVs and spacious baths with marble details. Travelers will appreciate the many thoughtful touches at this 350-room hotel, including wireless high-speed Internet access, well-appointed work-stations and deluxe bedding, as well as on-site restaurant, 200 west. The reinvented hotel lobby features plush seating, state of-the-art technology and creative food and beverage concepts in a stylish setting—all designed to meet the needs of today’s travelers. As a certified Michigan Green Lodging Facility, you can count on the Detroit Marriott Troy hotel to provide you with a comfortable and eco-friendly stay each and every time you visit. ... more   less 
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Also Known As:
Detroit Marriott Troy Hotel Troy
Marriott Troy
Troy Marriott
Detroit Marriott Troy Michigan

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