We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A great spot for a stay with family at Christmas”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Detroit - Troy/Auburn Hills
Ranked #5 of 17 Hotels in Troy
Certificate of Excellence
GreenLeadersBronze level
Reviewed 27 December 2012

This lovely property was a great spot for us to relax and enjoy the Christmas season between visits to Grandma's house. The suites are spacious, the public lounges are nicely decorated, and the staff are hospitable. The insuite refrigerators and microwaves meant we could enjoy a few holiday treats even though we were in a hotel. The pool area was large, bright and well maintained and the staff were very eager to be helpful. The complimentary managers reception - with free drinks and light snacks - were a pleasant addition to our stay. The breakfast buffet was lavish, though not replenished as regularly as it needed to be. Because this hotel is designed to house travellers from nearby corporate offices, its quite a lengthy drive to the nearest restaurants and shops. And we were dismayed that the hotel shut down the hot tub for regular maintenance at 6:00 p.m. and didn't reopen it until the next day at 7:00 a.m. (Worth calling ahead to check before you check-in.)

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LUV2travel-notmuch$
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded 6 January 2013

Dear LUV2travel-notmuch$ ,

Thank you for your review of your stay with us and for choosing to stay at our hotel for celebrating the Holiday Season with your family. Your compliments of the suite size and accommodations, along with the complimentary manager's reception and breakfast were appreciated; but most rewarding was your feedback of how our staff was "hospitable and eager to help" are the most impactful for our guests' experience.

Thanks again for the wonderful review and for your valued business, and we hope that we can be your first choice again for your future visits to our area.

Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (967)
Traveller rating
Traveller type
Time of year
Language

843 - 849 of 967 reviews

Reviewed 13 December 2012

Currently on a project in the area and have stayed at the Embassy Suites for the last 6 weeks. The property is clean, rooms are big (they're suites!) and everything is in good condition. The breakfast is delicious. Service is great - everyone always greets me with a smile. They've started to recognize me too and so I don't even need to announce my name anymore at check-in. Starting to feel like home given that I've been here so much over the last few weeks. That's how great the service is!

  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lcnyc123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded 20 December 2012

Dear lcnyc123,

Thank you for your excellent review of your recent stay with us! I sincerely thank you for paying our hotel, services/accommodations, and especially our Team Members so many very kind and genuine compliments. While our property may not be classified as an 'extended stay' hotel, our Team does service several repeat clients and many guests do prefer to stay checked into our hotel 30, 60, and 90+ days sometimes. So, feedback like yours that can describe how our Team Members know you by name, welcome you back like family, as if you are staying at a 'second' home...there are not too many more expressions or adjectives that can represent our Teams' commitment to excellent service and genuine caring for our Guests' experience!

Thank you for this wonderful review again and for your valued weekly business and loyalty, and it will always be our Teams' pleasure to service your lodging needs and welcome you back in the New Year.


Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2012

We stayed at this hotel for one night in November. The suites were the usual Embassy size and had been remodeled recently. All very nice and clean. Also the king size bed was very comfortable. We didn't particularly care for the shower set up. It's very modern with a half glass wall and no door. It seemed to splash out onto the bathroom floor and while one side of you was warm the other was chilly. The atrium and lobby were very attractive. Unfortunately because we were going to a football game downtown we didn't have time to stay for the managers reception .The breakfast was very good as you would expect from and Embassy with good sized omelettes and plenty of other choices. We were on the top floor and it was very quiet and not a bad drive back to Ford Field. We would definitely stay here again.

Room Tip: I would recommend an upper floor.
See more room tips
  • Stayed: November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jsidebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded 20 December 2012

Dear jsidebo,

Thank you for your excellent review of your recent stay with us! Your positive comments of the suite size and recognizing some of the remodeling throughout our hotel were appreciated, thank you. Thanks also for mentioning your experience with the half glass wall for the shower stalls in our suites on our two top floors. While some guests will comment about their experiences with the operation of them, most of the feedback that we receive is positive still and that it was a learning experience for these newer designed shower stalls. Thank you also for mentioning how you attended the big football game at Ford Field in Downtown Detroit; visitors do not realize how easy and short the travel time is for that area of entertainment even from us in the suburbs of Troy.

Thank you for the great review again and for your valued business, and we hope that you will choose to stay with us again next time you are visiting our area.


Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2012

Embassy Suites will never let you down...consistent quality, competent staff, great facility, very clean, spacious, and an excellent breakfast. They know what customer satisfaction is all about. In addition, the pool here is very, very nice. Once thing I noticed was how quiet the hotel was...no outside noise and the room was especially restful. We recommend this hotel, and we would return here without hesitation.

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ton_amie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded 20 December 2012

Dear ton_amie,

Thank you for your wonderful review of your recent stay with us! I truly appreciated reading your compliments of our suite accommodations, cleanliness, 'Excellent' breakfast, and finally, your compliments of our swimming pool were super nice also, thank you.

Thank you for your valued business and especially your loyalty to our Hilton Worldwide Embassy Suites Brand, as it sounds like you travel often, stay in our hotels, and most importantly, compliment our Brand's consistencies in services throughout all our hotels.


Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2012

I use this hotel almost every week currently and while the property is very nice, well maintained, and well laid out, it’s the staff that keeps me coming back. They go out of their way every day to greet me and offer assistance. Even the attendants for the breakfast buffet are always offering more coffee and juice and a pleasant good morning. The front desk is always responsive to any requests and make me feel at home every day with a good morning and welcome back. Extremely friendly and accommodating and make my extensive stay bearable. Management has also offered any assistance or concessions requested. Overall great!!!

Room Tip: The executive king suites are the best .Only 4 per floor and hard to get!
See more room tips
  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mfinohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded 20 December 2012

Dear mfinohio,

Thank you very much for your excellent review of your recent (in addition to the other 50 plus visits by the sounds of it) stay with us! I was genuinely impressed and very grateful to read of how you described every service and experience that we seem to offer were so positive. Most impressive though was how you described that your interactions with our Team Members through numerous stays were consistently warm, friendly and engaging; this is exactly the number one guests’ last impression our Team strives for.

Thank you for your valued business and loyalty all year long, and we look forward to servicing your lodging needs again very soon.


Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2012

I stayed at this hotel in August 2012. As I read the other reviews, I wonder if we stayed at the same hotel!

I am a business traveler and look for my rooms to be comfortable, CLEAN and safe.

The place where this hotel fell down completely was on cleanliness.

My first room had bugs and a strange smell.

My second room smelled better and didn't have bugs, but had big stains on the floor and generally did not look or feel clean. There was dust at the ac vents and because it was so hot, the ac was laboring. I had to call and ask them to change the air filter which was unbelieveably dirty. After they changed it, the ac worked quite well.

Housekeeping was poor. The bed was not re-made and it was apparent that no cleaning took place.

The building is beautiful in the public areas, but the rooms really need some attention.

  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jmr32806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded 30 November 2012

Dear jmr32806,

I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a professional pest control company to address and rectify any pest situation that might occur. We have reviewed your comments with our staff and promise the situation has been addressed.

Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2012

This hotel is one of the best Embassy Suites I have stayed at.. Completely new and upgraded. The decor was quite beautiful to look down upon from the upper floors. Free parking, free internet. Clean large rooms with comfortable bed and furniture.

This location is as suburban as they come.. You need a car here! Do not stay here without your own transportation..

The breakfast was great.. Much better than the standard breakfast fare since they will make you an omlette of your choice.

Great hotel!

  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank phk123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this reviewResponded 20 November 2012

Dear phk123,

Thank you for the truly Excellent review of your recent stay with us. I really appreciated all of your compliments of our newer decor and furnishings, the comfort and cleanliness of the suites and bed, and am very happy that you enjoyed your breakfast experience and that you were able to have a deliciouse omelet to start your day. Thanks again for your wonderful review and we look forward to servicing your lodging needs again soon.

Best regards,

Eric Welch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Troy hotels
2.3 mi away
Hilton Garden Inn Detroit Troy
2.8 mi away
Candlewood Suites Detroit - Troy
2.5 mi away
Drury Inn & Suites Detroit Troy
Show Prices
Show Prices
Show Prices
2.3 mi away
Hampton Inn & Suites Detroit / Troy
2.7 mi away
Somerset Inn
Somerset Inn
#10 of 17 in Troy
215 reviews
3.7 mi away
Homewood Suites Detroit Troy
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Detroit - Troy/Auburn Hills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Detroit - Troy/Auburn Hills

Address: 850 Tower Dr, Troy, MI 48098-2845
Phone Number:
Region: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Troy
#4 Family Hotel in Troy
#4 Business Hotel in Troy
Price Range: £84 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit - Troy/Auburn Hills 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Agoda, TripOnline SA, Expedia, Hotels.com, getaroom.com, Ebookers, Evoline ltd, HotelsClick, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Embassy Suites by Hilton Detroit - Troy/Auburn Hills reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Troy
Troy Embassy Suites
Embassy Suites By Hilton Detroit - Troy/Auburn Hills Michigan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing