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“Good choice but could be better.”

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Embassy Suites by Hilton Detroit - Troy/Auburn Hills
Ranked #5 of 17 Hotels in Troy
Certificate of Excellence
GreenLeadersBronze level
Michigan
Level 4 Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Good choice but could be better.”
Reviewed 3 August 2014

I stayed at this hotel for one night in a seventh floor premium suite. The positives of this hotel are it is in a quiet business section with easy excess to I-75. Check in was efficient and the staff friendly. The room contains a microwave, refrigerator and WiFi availability with premium cofee, tea, and cocoa selections. The bright lights are sufficient for reading. The made to order breakfast was good and a variety of buffet items and juices should satisfy most. The negatives are this was supposed to be a premium room with free access to the refreshment center located near the elevators. Many selections in the machine worked. However the bottled water and juice was empty and the last selection of potato chips was stale. (The freshness expiration date was 6/3/14 - almost two months out of date) There was no in room safe and the suite contained only a shower and no tub. I don't really see much value in having a premium suite. Overall this hotel is very good but not excellent. I would consider it again if in the area.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank jemichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Midland
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

We were placed in a room next to a family with multiple children and no parental supervision. The kids yelled and screamed past two in the morning. Two calls to security did nothing. When we complained in the morning, the front desk staff just said "Sorry, about that."

This hotel is only a good deal if you don't mind not getting any sleep

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1018scilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review, 5 August 2014
Dear 1018scilla,

Thank you for taking the time to write a review about your recent stay with us. We are sorry that we were not able to provide you with a satisfactory experience during your recent stay and that your comfort was interrupted by other guests. We’re actively working with our staff to ensure that this is not a problem in the future. Thank you again for your feedback and we hope you will consider staying with us again soon so we may have the opportunity to make it right.

Thank you,

Eric Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Michigan
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 August 2014

Customer service representatives always pleasant, friendly and helpful. Rooms and facilities well maintained and very comfortable. Would highly recommend this hotel to all travelers. Check out is efficient. Continental breakfast has wide variety of hot and cold food and all is very good.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank KellyB_010865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Michigan
Level 5 Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 July 2014

My wife and I had our reception in this hotel 10 years ago, so we wanted to stay here for our 10th anniversary.

Check in went very smoothly. The front desk staff were very nice a courteous. After checking in, we went to our room on the 4th floor. We didn't stay here when we were first married, and after stepping into the room, we were sorry we didn't. The room was great! Really liked the separate sitting area/living room, and bed room. The wet bar was also a nice feature.

There was some sort of conference going on while we were there, and while the open floor plan of the hotel made the walkways to the rooms a bit noisy, that noise did not carry into the bedroom. It was marginally audible in the living room area, but certainly nothing a TV couldn't overpower. The bedroom was very very quiet however, and with the room darkening shades, made for a very decent nights sleep.

We visited the breakfast buffet in the morning, and wow did they have a lot of offerings! They had both hot and cold items, including cold cereal, bagels, oatmeal, scrambled eggs, sausage and bacon, hash browns, an omelet bar, and many many different sort of beverages. The sitting area was large as well, with many available places to sit.

I would definitely recommend staying here if you are in the Detroit area. It is a bit of a drive to the downtown area, probably close to 30-45 minutes, but you will not be disappointed with the hotel.

Room Tip: Stay on one of the higher floors, you'll be further away from the noise of the main floor.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Pentastarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgeport, United States
Level 1 Contributor
4 reviews
Reviewed 29 July 2014

Hotel is very pretty, just as pictured. The free breakfast was very good. The room was large and comfortable. Staff was helpful. Mattress on the sofa sleeper was a little dated. We would stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 July 2014

Stayed 3 nights and we had a very enjoyable experience. A clean and modern hotel with friendly and competent staff. This hotel offers all the amenities including a full and tasty breakfast. Would definitely stay here again when in the area.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank cled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanibel Island, Florida
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

When we come to Michigan for our shopping excursion we always stay at this hotel; we've never been disappointed. Friendly and helpful staff, complimentary facilities all reasons why we are coming back since the last 10 years, several times a year.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gabriella A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Detroit - Troy/Auburn Hills

Property: Embassy Suites by Hilton Detroit - Troy/Auburn Hills
Address: 850 Tower Dr, Troy, MI 48098-2845
Phone Number:
Region: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Troy
#4 Family Hotel in Troy
#4 Business Hotel in Troy
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit - Troy/Auburn Hills 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more   less 
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Also Known As:
Embassy Suites Troy
Troy Embassy Suites
Embassy Suites By Hilton Detroit - Troy/Auburn Hills Michigan

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