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“Awful”

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Quality Inn Detroit - Troy
Ranked #14 of 17 Hotels in Troy
Miami & DetroitBusinesses
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Awful”
Reviewed 12 June 2007

I have stayed at this hotel several times and although housekeeping and front desk are good.

I found the management disorganized in helping prepare business meetings a disaster!

You meet the sales person and discuss what the needs of your comapny are before agreeing on a booking and she seem very helpful and said they will take care of everything. Then when things are going badly you cannot find the sales lady anywhere. There is never enough help for the bar and resturant and there is a lady bartender who has a major attitude problem.

The food is awful and our meals are cold due to slow service.

They are not prepared for larger groups of people because they are not organized and lack the ability or common sense to have enough staff members to take care of their customers

Next year the Marriott will be where my next meeting will take place.

There use to be some top management at this hotel but this year there are new people and they are not good.

Thank you
Cindy Smith

  • Liked — House Keeping and Front Desk
  • Disliked — Mangement, Food & Sevice
  • Stayed May 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CBbuilt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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180 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Oakland County, Michigan
Level 6 Contributor
259 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 28 January 2007

My husband and I were given a voucher to stay a night at this Holiday Inn (we won the voucher in a raffle). Anyway, we were given a jacuzzi room which was wonderful considering it was the middle of a cold Michigan winter.... The room was comfortable and it was nice relaxing in the jacuzzi while watching a movie. Since it was snowing like crazy, we decided to eat at thier on-site restaurant which was very good. We spoiled ourselves with prime rib dinners. Good stuff. Only thing that I did not like was the restaurant & lounge area are connected, so the cigarette smoke was drifting into the dining area. But, the room was clean & smoke free.

  • Liked — Jacuzzi & prime rib
  • Disliked — Smoky dining area
  • Stayed January 2005, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank dmacnmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helsinki, Finland
Level 4 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 26 July 2006

This hotel is very professional and makes sure the customer is satisfied. Then rooms and baths are clean and the location is central to Troy and the area. Front desk help is ready to serve promptly. Resteraunt on site are nice and a big breakfast is available. I wouldn't hesitate to return here at all.

  • Liked — the customer service offered
  • Disliked — nothing
  • Tips/Secrets — no
  • Stayed June 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank finnmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 May 2005

Stayed at this hotel during a business trip - kind of out of the way to reach the hotel (next to Fwy 75). Room was decent and clean. Bathroom and bed were clean. Would stay there again.

  • Stayed April 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank trvlman15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Detroit - Troy

Property: Quality Inn Detroit - Troy
Address: 2537 Rochester Ct, I-75 & Rochester Road, Troy, MI 48083-1875 (Formerly Holiday Inn Detroit - Troy)
Phone Number:
Region: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Troy
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Detroit - Troy 2.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in beautiful downtown Troy just off Interstate 75, the Quality Inn® hotel right off I-75 at exit 67. This Troy, MI hotel is central to Detroit's Big Three automakers (General Motors, Ford, and Chrysler) and many top-tier corporations. Additional attractions close to this Troy hotel include the Palace of Auburn Hills sports and entertainment complex and the Detroit Zoo. Oakland Mall and Somerset Collection are nearby and feature dozens of retailers, specialty stores and more. Try the hotel's on-site restaurant, The Wall Street, for a delicious meal in a relaxing atmosphere during your stay. As a guest of this hotel in Troy, MI, you can enjoy features like:*Free wireless high-speed Internet access*Manager's reception with food and drinks *Free weekday newspaper *Seasonal outdoor pool *Exercise room. Corporate travelers staying at this Troy hotel can take advantage of additional conveniences including a business center, computer with Internet access, and copy and fax service. There are four spacious banquet and meeting rooms located on the premises. Coffee makers with free coffee, refrigerators, hair dryers, desks, irons and ironing boards are standard features in all guest rooms. Ask about rooms that offer additional features like microwaves, hot tubs and sofa sleepers. This is a pet-friendly hotel; fees apply. For added convenience, laundry facilities are located on the premises. The Quality Inn hotel is a great place to stay if you are looking for personalized service and countless features at affordable rates in Troy, MI. Whether you are traveling for business or pleasure, we have numerous amenities that will make you feel at home. Book a room with us today! ... more   less 
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Also Known As:
Quality Inn Detroit - Troy Hotel Troy
Holiday Inn Troy
Troy Holiday Inn
Quality Inn Detroit - Troy Michigan

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