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“Nice place to stay”

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Candlewood Suites Detroit - Troy
Ranked #2 of 17 Hotels in Troy
Certificate of Excellence
Reviewed 7 October 2012

Suites are all renovated, nice furniture as well; bathrooms also has been redone. Complimentary cable and wifi. Some of the previous reviews mentioned wifi being slow, not the case when I stay there. I was there for 3 weeks and had no issues with the wifi. Nice surprise to see complimentary washer and dryer and very nice lounge to wait for your laundry to get done. Also, the work out center is right next to the washer and dryer room. Well located, walking distance to some nice restaurants.

  • Stayed: September 2012, travelled on business
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1  Thank 243AngelaC243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this reviewResponded 9 December 2015

AngelaC


Thank you so much for taking the time to review our hotel. I am so sorry for the delay on replying to your review but their were technical reasons not allowing us to respond to reviews over a year. Nevertheless thank you for making the effort. We really appreciate your business and if you are ever back in the Troy, MI area we would love to see you back.

Kevin Dombrow/Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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323 - 329 of 352 reviews

Reviewed 22 September 2012

This was my first stay at a Candlewood. So the more informal atmosphere and the practice of cleaning rooms once a week took me back.

That said, the studio room is small but it has a full kitchen (with plates, coffee maker, utensils, pots/pans, etc), bed, recliner, kitchen/study table, full-size refrigerator, a small TV, and end tables. So, it is crammed. Decor is plain but the room seems like it had been recently renovated. The hotel does not offer a breakfast.

The room and linens were clean. As others have said, this is not a five star hotel but it is in a convenient location near the highway, close to restaurants and shops, and the price is right.

The hotel has a small “shop” where you can buy all sorts of typical travel necessities as well as frozen food, coffee, drinks. The same area has several washers and dryers for use.

  • Stayed: September 2012, travelled on business
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1  Thank ALTravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this reviewResponded 9 December 2015

ALTravellor


Thank you so much for taking the time to review our hotel. I am so sorry for the delay on replying to your review but their were technical reasons not allowing us to respond to reviews over a year. Nevertheless thank you for making the effort. We really appreciate your business and if you are ever back in the Troy, MI area we would love to see you back.

Kevin Dombrow/Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2012

The manager answered the phone sounding like she just woke up from a nap. And then refused to give me pricing on a room. She said she was not able to pull up pricing and I had to get more details from the main Candlewood Suites call center and they would book my reservation. I book 3-5 hotel stays each day for clients and this is the first hotel in 5 years that doesn't have the 'ability' of giving me pricing at the hotel.

  • Stayed: July 2012, travelled on business
    • Service
1  Thank Sarahop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHG Care at Candlewood Suites Detroit - Troy, responded to this reviewResponded 7 August 2012

Dear Sarahop,

Thank you so much for your candid review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHG Care

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Reviewed 7 May 2012

The hotel is showing its age but the rooms are about the be completely remodeled. Nice rooms and the typical Candlewood amenities. The location is within half an hour of downtown and down the street from the Somerset Collection shopping center. Dining options in area are limited to expensive, largely dinner-only establishments. You will need to go north or south on 75 to find your typical fast food options.

All in all, a nice, affordable Detroit-area hotel.

Stayed: May 2012, travelled as a couple
Thank alykaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this reviewResponded 9 December 2015

alykaye,


Thank you so much for taking the time to review our hotel. I am so sorry for the delay on replying to your review but their were technical reasons not allowing us to respond to reviews over a year. Nevertheless thank you for making the effort. We really appreciate your business and if you are ever back in the Troy, MI area we would love to see you back.

Kevin Dombrow/Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2012

Nice to have stove, fridge with full kitchen items. Good for someone who like to cook simple meal & not spend on junk food.

  • Stayed: June 2011, travelled as a couple
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Thank Feb58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this reviewResponded 9 December 2015

Feb58


Thank you so much for taking the time to review our hotel. I am so sorry for the delay on replying to your review but their were technical reasons not allowing us to respond to reviews over a year. Nevertheless thank you for making the effort. We really appreciate your business and if you are ever back in the Troy, MI area we would love to see you back.

Kevin Dombrow/Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

The studio room is very small for having a full kitchen; it's very crammed. The decor is absent - plain white walls. Small tube TV. Felt a bit like jail. Maid service only every 3 days. Since they only give 2 forks, 2 spoons, 2 plates, etc...you need to use the dishwasher every day. There is a mini coffee maker in the room, but coffee is only supplied for the first day. You need to buy additional packets for subsequent days. There are is no breakfast food available in the hotel.
Signs indicate a renovation staring May 2012 - maybe this will improve things.

  • Stayed: April 2012, travelled on business
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1  Thank SkokieTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Detroit - Troy, responded to this reviewResponded 5 June 2012

Dear SkokieTraveller,

Thank you for your feedback. We hope you liked the location of our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the accommodations received. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare

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Reviewed 12 November 2011

The bed was comfortable with a great, firm mattress. The woman at the desk couldn't have been more accommodating . The room was very clean. We did have to move because our first room had a thermostat that wasn't working, but we were moved quickly and with a pleasant attitude on the part of the desk clerk. There is no coffee downstairs nor is there a continental breakfast. But for this price, really, it was fine.

Room Tip: As another traveler mentioned, the room smell could be unpleasant depending on what was cooked. Our...
See more room tips
Stayed: November 2011, travelled with family
Thank Psalmreader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoYoManDTW, Guest Relations Manager at Candlewood Suites Detroit - Troy, responded to this reviewResponded 9 December 2015

Psalmreader


Thank you so much for taking the time to review our hotel. I am so sorry for the delay on replying to your review but their were technical reasons not allowing us to respond to reviews over a year. Nevertheless thank you for making the effort. We really appreciate your business and if you are ever back in the Troy, MI area we would love to see you back.

Kevin Dombrow/Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Detroit - Troy

Address: 2550 Troy Center Dr, Troy, MI 48084-4776
Phone Number:
Region: United States > Michigan > Troy
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Troy
#3 Family Hotel in Troy
Price Range: £60 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Detroit - Troy 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suite Detroit Troy is only minutes away from downtown Detroit and Auburn Hills/Pontiac and within close proximity to companies such as Arvin Meritor, BAE Systems, Chrysler, Delphi, General Motors, EDS, New World Systems, SBC Ameritech, and Siemens. If traveling on pleasure visit Detroit s local teams, Red Wings at Joe Lewis Arena,Detroit Tigers at Comerica Park, or visit Ford Field to see our Detroit Lions. MGM Grand Motor City Casino are located within a 25 minute radius. The moment you enter the hotel you will enjoy the warm comforts of home. Offering free high speed internet, relax and enjoy the amenities we have to offer. Each room offers, full kitchen, VCR, and a CD player. Visit our Candlewood Cupboard where you can purchase meals, snacks and sundry items at value prices. So whether you here for the night or a month, take advantage of our comforts. Utilize our complimentary on-site 24 hour fitness and laundry facility. Studio and one-bedroom suites are available. Each suite features living/sleeping area, full kitchen and private bathroom and weekly housekeeping. Standard amenities include a 25' TV, VCR, CD player, hairdryer, iron, ironing board, desk and chair, multiple phone lines, voice mail, a full-size refrigerator with icemaker, stovetop, and a full size dishwasher. Pet Friendly Restrictions apply ... more   less 
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Also Known As:
Candlewood Suites Detroit - Troy Hotel Troy
Candlewood Suites Troy
Candlewood Troy
Troy Candlewood Suites
Candlewood Suites Detroit - Troy Michigan

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