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“THEY GO THE EXTRA MILE”
Review of Somerset Inn

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Somerset Inn
Ranked #13 of 17 Hotels in Troy
Bloomfield Hills, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“THEY GO THE EXTRA MILE”
Reviewed 28 May 2013

I went there after I had a fire in my home. They were incredibly compassionate to my predicament. The manager gave me a special price, and they put me next to an exit, given my post-fire anxiety about being trapped in a building. The staff took a special interest in me, and everyone from managers to housekeeping went out of their way to see what they could do to help me. Room service was outstanding and the food was great. Of course, the room was clean, well decorated, and the location cannot be beat.

You will be doing yourself a huge favor by staying at the Somerset Inn.

~Kevin Roberts

Room Tip: All rooms are great! Not a bad room in the place.
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  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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203 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Highland Park, Illinois
Level Contributor
149 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 13 May 2013

The Somerset Inn next to the Somerset Mall the largest in the metropolitan Detroit area. It is close to the cities of Birmingham and Bloomfield Hills thus well located for the traveler. Although it has been updated, the rooms are small by today's standards. Free parking is conveniently located next to the hotel.

  • Stayed May 2013, travelled with family
    • Value
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Helpful?
Thank Pcsk8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
De Pere, Wisconsin
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 May 2013

Somerset Inn is a parking lot away from the south side of The Somerset Collection which is the "high end shopping" of the mall. An elevated walkway over Big Beaver Road takes you to the north side, beautiful shopping, no need for a car.
Room was updated, small but fine. Bathroom could have had a bigger vanity but manageable. Our A/C kept cycling on and off and was noisy, that's my only negative.

  • Stayed May 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
Helpful?
Thank Bethiejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
129 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 14 April 2013 via mobile

I just stayed at this hotel during a girls weekend. What a great location to the mall! We just crossed the street and headed into Neimann Marcus from there! The beds were nice, curtains blocked out the sun in the AM, which is very important to me. I would say the only downfall of the actual rooms was the lighting, it was very dim in the hallway, not easy to use for make up especially when you have 4 women in one room trying to get ready all at once. We ate at the restaurant 2x and enjoyed it! However I think it was way overpriced. I would stay there again! :)

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindsey122012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaSalle, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 March 2013

Stayed one night Saturday March 23rd 2013. My sister made reservation by phone - ask for Canadian rate. Much better price and includes breakfast and a $20 prepaid Amex to use at the mall next door. Excellent location for shopping/dining/hanging out. The hotel had a free shuttle that we were able to use to get to our reservation at Benihana. The driver gave us his cell number than we just called him when we wanted to go back and then he dropped us off at another bar again. Very convienent ! The room was very nice and spacious - plenty of room for 3 women to get ready to go out. Lots of towels and was clean and well maintained. I would stay here again - probably not with my kids as there is no pool. The breakfast was great and well priced if you had to pay. Poached eggs and toast x2 (was exactly how I wanted it) and my sister had baked tomatoe cups with spinach and egg and steamed veggies - coffee, tea and 1 OJ came to $38. Quick service, whitle table clothes etc..

Room Tip: our room faced the courtyard - very quiet and the curtains blocked all sunlight
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank seguin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 March 2013

This was a good hotel if you want to do some shopping. You can walk across the street to the Somerset Mall or a 20 minute drive to the Outlet mall. The room was large and the bed was comfy. Loved the Keurig machine. The bathroom is outdated but clean and functional. I took a peak at the gym and it looked well equipped. Overall, nothing fancy in the hotel, but clean and comfortable with a great location. Staff was very friendly and helpful. I would return.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wishiwerethere2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2013

Stayed here for access broadway. Everyone was sharing rooms and we wanted to split the room fees. She said no she couldn't so that until we checked out and she needed a card on file. I asked in front of my friend if my card would be charged she said no. I asked again to make sure and she said no. I get to my room and my husband calls about a large charge in our debit and she charged my card for the entire stay. I went down there to speak to them stating that I asked prior to giving them my card and basically they lied to me because then they told me oh, your debit does get charged then 3 days after you check out we reverse the charges. When I stated that now I have no access to the money. She said sorry and acted like it wasn't her problem. I have to deal with this place once a year but will never recommend to anyone!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trevorrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Somerset Inn

Property: Somerset Inn
Address: 2601 W Big Beaver Rd, Troy, MI 48084-3390
Region: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Troy
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Somerset Inn 3*
Number of rooms: 250
Official Description (provided by the hotel):
Enjoy the comfort of the fresh and stylish guest rooms equipped with high speed and wireless internet, flat screen TVs, voice mail, coffee and tea makers, hairdryers, iron and boards, large work desks, dressing and make-up mirrors, marble countertops, and modern decor. Some guest rooms over-look the picturesque garden patio or the Somerset Collection mall, and others have a panoramic view of the small, but scenic, executive golf course. The Somerset Inn's own Crumpets Restaurants is a popular local eatery where local business leaders can be seen frequently. In-room dining is also available. On-site cardio room, lobby computer and a quaint but comfy lobby Bar and Grille. Located adjacent to the magnificent Somerset Collection shopping mall. Complimentary parking. 3/4 mile west of I-75 on Big Beaver in Troy, Michigan. There is no longer the pool that TripAdvisor lists incorrectly. ... more   less 
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Also Known As:
Somerset Hotel Troy
Somerset Inn Troy, Michigan

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