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“Good value for money!”
Review of Somerset Inn

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Somerset Inn
Ranked #11 of 17 Hotels in Troy
Reviewed 26 September 2013 via mobile

This was my first time in the Somerset, I had been staying in some more expensive hotels with less service and the rooms no better than at the Somerset. I asked my company to change me over and am so glad I did. I will carry on using them when I am in town on business. Good service, nice clean rooms and a great bed! Also a great breakfast choice.

  • Stayed: September 2013
    • Value
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Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 - 129 of 211 reviews

Reviewed 25 September 2013

The attitude and service was impeccable. Queen bed doubles cost $30-$40 a night more than regular doubles and because they did not have a regular double for one of the 3 nights that we reserved, they forced us to pay for the upgrade to the queen rooms for all 3 nights. This seemed unusual to me.
The restaurant had excellent food, though expensive. Parking was free and plentiful. Location is within blocks of several excellent restaurants, and a huge shopping mall.
The bathroom counter was very small; the lighting was very dim; the keurig coffee maker was a nice touch, although there was no socket where it is located in the closet and it was a bit annoying to have to carry the heavy, clumsy thing EACH day to the desk because the housekeepers always put it back in the closet. Would be more practical to give it a permanent location by a socket.
The second floor hallway had a lowered ceiling that I'm not sure would work for backetball players...I suspect that the front desk people are trained to estimate appropriate height.
This hotel appeared to be a renovation of an older hotel, though it is in a fairly new area of town.
Pillows were terrible...small, lumpy foam. I should have asked for different ones the first night.
Air conditioning worked well.

  • Stayed: September 2013, travelled with family
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Thank betty b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

Throughout the wedding reception planning process and final contract negoiations, event planner was confident they could deliver all food and beverage selections we made. However, on wedding day this did not happen. Consistancy of entree recipies between all chefs is apparently not a priority for Somerset Inn. This was evident with one of the entree's we selected. What we taste tested is not what we were served that day. Serving a low cost liquor selection instead of the premium package we contracted for was another questionable delivery. Seems to be a pattern of showing you one thing and delivering another??? In meeting with managment including the General Manager to discuss the poor execution, the response was they did a quality job of delivering what we contracted for. General Manager was very arrogant, implied that I was wasting his time, with NOT EVEN and APPOLGY. With this type of management attitude and execution, I would not recommend anyone using this facility for any major event.

Stayed: August 2013, travelled with family
3  Thank Joe v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SomersetTroy, Director of Sales at Somerset Inn, responded to this reviewResponded 19 September 2013

Dear Joe V., On behalf of the Somerset Inn, please accept our apologies for any issues that you may have experienced during your daughter’s recent wedding. Our staff took extraordinary care to ensure that the day was special for your daughter (the Bride), the Groom, and the wedding guests. You will note from the below review that the attendees at your wedding enjoyed the food, bar (the bar labels that you ordered included Absolut, Chivas, Jack Daniels, etc.) and service immensely! The comments from your wedding group have been overwhelmingly positive. We also have several comment cards and direct feedback from your guests on how well they enjoyed the food, the beverage, the Ballroom, outdoor garden patio, overnight rooms and the Wedding as a whole. It was by all accounts a huge success. Our General Manager and our Party Planner were both on-site the evening of your wedding; not only because it was important to us, but also because our GM is a very hands on Manager-- he takes great pride in our hotel, our product, the success of our events and the happiness of our client guests. If there was truly an issue of any significance that evening, why didn’t you discuss it with him at the time? He was available to you ALL evening? Further, our banquet staff and front desk staff was thrilled that evening when you (yourself) mentioned to them that the wedding was wonderful. If you recall, you thanked many of our staff members for the extraordinary job that they did. You mentioned your true happiness with the success of the wedding. At that moment, you were very happy! Imagine our surprise when we heard that you had some major concerns a week following the wedding. There were no signals from you that evening that raised any red flags. Nothing! In time, we hope that you will realize that your daughter’s wedding was a lovely affair and hopefully the wedding attendees will continue to communicate to you their admiration with the event, just as they have to us. Thank you for your business. We have enjoyed working with you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2013

I attended a wedding reception at the hotel and was very disappointed with the interior lobby areas. The chairs bottom out the carpet is worn and frayed. Being that this property is adjacent to an up scale mall and upscale neighborhoods I expected better. We had cocktails in the courtyard, the plants are dying and steel sections that are exposed are rusted. I drive by this building daily and I expected the interior to be much more, but like thay say, you can't tell a book by it's cover. I will say that the food at the reception and the service was very good. This property has so much potential to be better, it's a shame the owners don't see it, or maybe they just don't want to see it.

Room Tip: Didn't see rooms, hope they are better that common areas
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  • Stayed: August 2013, travelled with friends
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3  Thank PattiLmitch57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SomersetTroy, Director of Sales at Somerset Inn, responded to this reviewResponded 19 September 2013

Dear PattiL.Mitch, Thank you for your recent review. We are thrilled that you enjoyed the food at the reception and noted that the service was very good. The wedding to which you refer was by all accounts a very successful event. We have taken your other comments into consideration. As you can imagine, when there is an outdoor affair, the event becomes subject to uncontrollable weather conditions which may include wind, rain, extreme heat, humidity, etc… All of which can impede the health and well-being of the floral, arbors and plants, very quickly. That appears to be what happened on that particular day. On another note, I’m happy to report that our maintenance staff is busy correcting the uncontrollable weather related issues regarding our exposed steel areas of the outdoor garden patio. Your other comments are being addressed by our maintenance staff as well. Thank you again for bringing those to our attention. We hope you have an opportunity to visit us again soon. Thank you!

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Reviewed 10 August 2013

A very positive experience. Great location, accross from an upscale mall and near I-75.
From the front desk to the housekeeping and dining room staff, everyone was pleasant and helpful. Our room was very nice and spotless. We found the bedding to be comfortable and nicely appointed.

We left part of our iPhone charger in the room and they made every attempt to locate it.

We would definitely stay here on any return trips to Michigan.

Stayed: August 2013, travelled with family
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

There is one main shortcoming that I will mention when reviewing this hotel. There are not nearly enough electrical outlets in the rooms. If you are travelling alone it may be adequate, but if there are two people with electronics to recharge there could be issues. You may wish to bring an adaptor. We had to unplug the clock and a lamp, each behind nightstands to meet our needs. This older hotel has been nicely redecorated and is clean, comfortable and well-priced. The lighting in the bathroom is very good, although the bathroom is small. I liked having the full length mirror. The WiFi didn't work, although the hotel says they have WiFi. We travel with a cellular hotspot so it wasn't an issue for us but it may be for you if you are there on business. The air conditioning was a little loud but bearable. The staff was helpful and courteous.

  • Stayed: August 2013, travelled with friends
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Thank edyrp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2013

We recently spent two nights at the Somerset Inn, which is conveniently located next to a couple of nice restaurants and the interstate, but otherwise not very nice (especially considering the price). The bed and pillows were so uncomfortable that both myself and my partner experienced neck problems for several days after we checked out. The quilts on the bed were literally stuffed with nothing, so you had to either blast the AC to the point of frost bite, or sleep in the unforgiving heat of Mordor. The rooms were not terribly clean (strange brown stains on the curtains and carpet), and the food was overpriced, of poor quality, and always served lukewarm. We were at the end of the hall next to the oft used fire exit, so it always sounded like somebody was attempting to kick our door in. However, service at the front desk was extremely friendly and fast, I believe all of the staff were doing their best to provide good service. Otherwise, would not recommend for a getaway or a decent night's sleep.

  • Stayed: August 2013, travelled with friends
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Thank Cassandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Somerset Inn

Address: 2601 W Big Beaver Rd, Troy, MI 48084-3390
Region: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Troy
Price Range: £91 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Somerset Inn 3*
Number of rooms: 250
Official Description (provided by the hotel):
Enjoy the comfort of the fresh and stylish guest rooms equipped with high speed and wireless internet, flat screen TVs, voice mail, coffee and tea makers, hairdryers, iron and boards, large work desks, dressing and make-up mirrors, marble countertops, and modern decor. Some guest rooms over-look the picturesque garden patio or the Somerset Collection mall, and others have a panoramic view of the small, but scenic, executive golf course. The Somerset Inn's own Crumpets Restaurants is a popular local eatery where local business leaders can be seen frequently. In-room dining is also available. On-site cardio room, lobby computer and a quaint but comfy lobby Bar and Grille. Located adjacent to the magnificent Somerset Collection shopping mall. Complimentary parking. 3/4 mile west of I-75 on Big Beaver in Troy, Michigan. There is no longer the pool that TripAdvisor lists incorrectly. ... more   less 
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Also Known As:
Somerset Hotel Troy
Somerset Inn Troy, Michigan

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