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“Pleasant and comfortable”

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Hyatt Place Detroit / Utica
Ranked #1 of 7 Hotels in Utica
Certificate of Excellence
Horley, United Kingdom
Level 6 Contributor
158 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Pleasant and comfortable”
Reviewed 18 August 2014

This hotel is nicely appointed, rooms are comfortable, there is ease and plenty of parking but not much else.

It is very convenient for travelling into Detroit and exploring areas around the lakes.

The Hotel does not have much of a restaurant has a bar , well almost! Staff are polite and very accommodating..

If staying at this location there is plenty of eating houses and casino type entertainment to while away thee evenings. Shopping malls are plentiful and the open spaces make pleasant change to the inner city hum drum.

There well fitted gym and a pool.

Generally this Hotel is conveniently located and ideal or the person or family who are travelling around the area.

Room Tip: Upper floors offer best views.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Dennis333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar F, Director of Sales at Hyatt Place Detroit / Utica, responded to this review, 9 September 2014
Thank you for staying with us! Our hotel is conveniently located near downtown Utica, which offers an abundance of food and entertainment opportunities. We are also a few miles for Detroit, for even more fun!

We appreciate your input about our menu. We will pass this message along to our corporate office to inquire about expanding our food options. Our bar is open until midnight daily and is now featuring weekly drink specials, we hope you will return again to try one out!
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501 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Livonia, Michigan
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2014

The guestrooms are clean and I loved the layout with the common living area that provided spacious seating. I didn't have a chance to check-out breakfast but I understand it is included in the rate. I wasn't sure why it took 4 people to run the Front Desk, but everyone seemed a bit stoic. Don't get me wrong they all took care of us when needed but a few more smiles would have made my experience more enjoyable. Overall, a pleasant stay and I would recommend to others travelling to the area.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank PurpleCity22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar F, Director of Sales at Hyatt Place Detroit / Utica, responded to this review, 9 September 2014
Thank you for taking the time to offer us some feedback! Here at Hyatt Place, we do offer a larger standard guest room to allow our guests to stretch out and relax. The separate living area and cozy corner couch provides alternative seating in the room, great for families AND single travellers.

We hope you will come back and see us again! Hopefully you'll be able to take full advantage of the complimentary hot breakfast skillets next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarks Summit, Pennsylvania
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 July 2014

I very recently had the opportunity to stay at the Hyatt Place while visiting relatives who live close by in Detroit, and overall, it was a very pleasant experience.

Location: Very close to numerous shopping areas, and also quite close to the downtown Utica, and a little bit further away, downtown Rochester. It is located immediately adjacent to a tavern, which has a nice patio outside.

Rooms: Very clean, and very spacious. All Hyatt Place rooms are very well designed - they feature a large sitting room area, and separate work desk area from the sleeping area. This is really nice so you can spread out a bit. The sink is located separately from the toilet and shower, which makes getting ready in the morning if you are sharing the room with another person to be very convenient.

Amenities: the breakfast was really very good for a pre-made hotel breakfast. My boyfriend commented that he did not care for the coffee downstairs, and that it was not good at all. The internet is free in the rooms, and was adequately fast to do some work while we were there including running several data heavy applications and utilizing secure VPNs.

Service: Maid service was timely and efficient, and no one incessantly banged on our door in the morning if we overslept a bit. The front desk staff were all very nice and accommodating and were very helpful. The staff at this hotel is top notch.

Overall, this is a great place to stay in this area, and the price to how nice the hotel is is very fair. This hotel is far superior to many other local options. I will certainly stay here again when I am back in town.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Kate E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar F, Director of Sales at Hyatt Place Detroit / Utica, responded to this review, 6 August 2014
Thank you for all the praise! Our hotel is at an ideal location for shoppers, 2 malls within 5 miles and not far from Great Lakes Crossing Outlets. There is plenty to offer in the surrounding area for non-shoppers as well. We pride ourselves on our spacious, clean rooms and efficient friendly staff. We have passed your comments about the coffee onto our corporate office, the blend you tried is currently a Beta test for Hyatt Places and we appreciate the input. Thank you for staying with us and we hope to see you again soon!
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

I have stayed here twice now and the hotel is great. The rooms were spacious and the beds were comfortable. The past time that I stayed here, I had accidentally left my iTouch and a set of headphones in the room. I realized this the next day and called, and they checked their lost and found. I wasn't sure they were going to have it but they did and they were able to ship my iTouch and headphones back to me. I was very impressed with their customer service. They were very friendly and honest. I will definitely stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar F, Director of Sales at Hyatt Place Detroit / Utica, responded to this review, 6 August 2014
We appreciate you taking the time to leave such a glowing review! We are very proud of our staff here at Hyatt Place, they are here 24/7 to make sure our customers needs are met. I think I speak for all the staff here in Utica in saying that we hope you will come back to visit us very soon!
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Level 1 Contributor
3 reviews
Reviewed 10 July 2014 via mobile

This was our second year staying at the Hyatt Place while visiting family. Last year we stayed for 5 days and for 8 days this year.

The service has always been terrific- everyone there is friendly and helpful.

The hotel is very clean and comfortable, although not fancy. It has a simple pool the kids love, with plenty of clean towels.

We have little kids so we don't frequent it, but other guests seemed to enjoy the lobby gathering area/bar.

Plus- free wifi!

We will definitely return.

Stayed July 2014
Helpful?
Thank Busylilymommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar F, Director of Sales at Hyatt Place Detroit / Utica, responded to this review, 6 August 2014
Thank you for taking the time to leave such a wonderful review for our hotel. We are very fortunate to be able to cater to such a wide array of guests, from business types to families such as yours. Options such as our indoor heated pool and coffee to cocktails bar allows our guests to customize their trips with us. Thank you for staying with us and we hope to see you again next year (or sooner)!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anamosa, Iowa
Level 5 Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 May 2014

This hotel functions well as a business hotel. Nice free breakfast, great rooms and a very workable desk area. A small bar area and an open floor plan makes this a pleasant room to stay in. The staff was more than friendly and were eager to help anyway they could. I have only one complaint, the very weak coffee at breakfast. Come on people coffee should not be transparent! I will be back in spite of the coffee!

Room Tip: There is no SPA can not uncheck the row. Nice Tavern / sports bar across the street.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar F, Director of Sales at Hyatt Place Detroit / Utica, responded to this review, 2 June 2014
Thank you very much for your review! Hyatt's commitment in offering authentic hospitality is important to us with every interaction, and we are delighted to hear that you found the guest service as well as our expanded hot-breakfast to be great. We also thank you for the comments about the coffee, the coffee we had was just a test product. Looking forward to be at your service very soon.
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Saint Paul, Minnesota
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 May 2014

This was the first time we stayed at a Hyatt Place. I was pleasantly surprised at how nice and updated the hotel was. The service at the front desk was wonderful - every worker was extremely friendly. It was also very nice to have the bar available in the hotel whether for hot tea or a drink.

The rooms were very nice. Comfortable bed and the large sofa was awesome. Nice to have the separation from the sleeping area. Also, the hotel was really quiet. If there were people next to us or above us I couldn't hear them.

On the negative side, the separation of bed/living area made it difficult to cool the room. With the air on, the bed area was cold but the living area was still warm. Also, the breakfast on the weekdays was not as good as on the weekends.

All in all, a great stay. We'll be back when we visit home again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar F, Director of Sales at Hyatt Place Detroit / Utica, responded to this review, 2 June 2014
Thank you for taking the time out of your schedule to complete a review on Trip Advisor about our hotel regarding your recent stay.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Our General Manager will be speaking with our Chief Engineer regarding your guest room not properly cooling down in the Living Room area. We will mention to our corporate office your suggestions regarding the difference between Weekday and Weekend breakfast. We hope to be of service to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Detroit / Utica

Property: Hyatt Place Detroit / Utica
Address: 45400 Park Avenue, Utica, MI 48315-5918
Region: United States > Michigan > Utica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Utica
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Detroit / Utica 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hyatt Place Detroit/Utica Hotel Utica
Hyatt Utica
Utica Hyatt Place

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