I'm really impressed with this hotel. I stayed here for about a week and it was great. The bistro is nice if you don't want to head out for food (chicken ciabatta sandwich is great) and our (team I was traveling with) free breakfast was just ok. But, it was hot and FREE.
So, on to why I'm impressed. First things first. The staff is so nice and welcoming. I've had far worse treatment (or lack thereof) in more upscale hotels. Back to the staff. I wish I got names as I know GMs tend to view these reviews but here goes. Front desk clerk, she was awesome, professional and had a sense of humor. Then on to the bistro staff. Often bombarded by my team at dinner yet smiled, joked and had a sense of urgency...so awesome. Cleaning staff...loved how nice my room looked when returning each day. And, "Lefty" even offered to come back after I slept in one morning (I posted the do not disturb sign) but I told her it was fine until tomorrow (she was finished and I felt bad that she would have to back track). 20-30 mins later, she showed up ready to clean. She had a smile and she chatted away as she cleaned. Very nice of her.
Rooms - they are modern, clean and even come with real water and coffee glasses. This to me is great. I hate when hotels us cheap plastic water cups or coffee cups. The bed was comfortable and the HVAC worked perfectly. Shower pressure was good and the bathroom was very clean. No rust, stains or weirdly located water stains. Also, the room had a little couch and chair with tables and lamps. In addition, a little desk/workstation. Coffee pot holds a little over two coffee cups worth.
The not so good - I really wish they would have installed a mini fridge in the room. And, my room got a little loud at times with vehicles in the road. Could be just a location thing.
Overall, great place and staff. GM - pass on the kudos and keep up the great work.
- Official Description (provided by the hotel):
- The new state-of-the-art lobby at the Courtyard Utica provides greater flexibility and choices to our guests. This Hotel features multiple spaces to work or relax in, free Wi-Fi throughout and easy access to news, weather, maps, directions and city events via our 55 inch touch screen interactive GoBoard. The highlight of our new lobby experience is the Bistro - Eat.Drink.Connect. which provides guests fresh food offerings, a large choice of Starbucks beverages and artistic cocktails. Take advantage of our 24-hour Market for that anytime snack, relax at our indoor pool and whirlpool or stay fit at our fitness center. The Courtyard Detroit-Utica is located in the north east suburbs of Detroit, just a short drive from Chrysler, General Dynamics, BAE Systems, Boeing, Kuka, and Ford Motor Company. Our location is great not only for the business traveler, but also for the weekend get-away with shopping attractions such as Lakeside Mall and Partridge Creek Mall just minutes away. ... more less
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- Also Known As:
- Courtyard Detroit Utica Hotel Utica
- Courtyard Utica
- Utica Marriott
- Utica Courtyard