First of all, let me preface my review by saying that I wasn't expecting the Ritz Carlton for the $218.XX (post-tax) you spend per week. I had the unfortunate experience of staying here for four weeks. First, they have a sign in the lobby that basically states after 15 minutes, you cannot get a refund. I called the girl ahead of time to make sure they had included wifi access and she said they did. I chose to stay here because I saw they had free wireless which I need for work. I paid for a week and stayed in a room. As soon as I got to the room, I took a shower. The tub wouldn't drain. I had to hold the handle the whole time to get the tub to drain. I told them about this and the girl said she apologized and would inform maintenance. I didn't really ask for another room because, again, I knew I wasn't staying at the Ritz and didn't find it to be that big of a deal. I turn on my laptop and the wireless isn't working. I call the girl again, she says, "Oh, yeah it's down. Sorry about that." (Wouldn't you tell me that when I called you initially?) I instead went to bed early and got up early Saturday morning...I walked over to turn the A/C off and the floor was completely wet. By this time, I was beyond complaining since they weren't doing much anyway and just went to work. I came back, the wireless is still down. Long story short, it was down until Tuesday, at which point SOME of the access points went back up. Finally, Wednesday they were back up. I decided to just stay (I have to stay a total of 8 weeks in the area) and stayed for four weeks. During this time, people in the rooms to my left and right were screaming at all hours of the day (including 2-6 AM on a Tuesday night, when I have to work.) These people were screaming and fighting with each other, and I was afraid to tell management because they would know who complained (it'd be obvious I was in the next room) and I was actually afraid. (Thankfully the really loud ones only stayed two nights.)
Where I had the breaking point was the wireless went out again the fourth weekend I was there. I told the front desk both Saturday and Sunday and they promised that it'd be fixed (within a few hours) It was actually very spotty the whole week and they actually gave me, the guest, the number to call the customer service line (I guess they're too busy to worry about the amenities they offer?) so I had to call. The girl on the line didn't care, talking on her cell phone while on the phone with me. They just said, "Oh, internet will be down for a while." I told the hotel I wanted a credit since I'd be staying an additional four weeks and I needed the internet to work. I even told them I didn't expect much, somewhere between $20-$50 and he said he'd ask his manager the next day. He claims he did, and I went in the next day to discuss it and he said no. When I told him I thought that was unreasonable, he started raising his voice. I brought to his attention my other issues and he said that that was all water under the bridge and I would not be receiving a credit. I told him twice to have the manager call me and he never did, instead telling me to call the manager. As inconvenient as it was, I moved to another place for the remainder of my stay which is a little pricier, but I'm so much happier in my new arrangement.
Also, I heard other guests complaining in the short time I was there when I made trips to the lobby including- Key cards not working repeatedly (I can personally attest to this, they had to reset mine three times and told me, "Don't keep it near your cell phone." I didn't, but I've never heard of this rule), Black mold growing in the room, Dirty floors (they wouldn't even give the woman a broom to sweep it up and said simply they'd "tell maintenance") the dryers in the laundry room not working, and bugs.
Don't stay here, spend the extra few bucks and go somewhere else, trust me. They don't care about your business!!!!
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- Also Known As:
- Warren Econo Lodge
- Econo Lodge Warren