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Fairfield Inn & Suites Watervliet St. Joseph
Ranked #1 of 1 Hotels in Watervliet
Naperville, Illinois
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Needs work”
Reviewed 10 August 2013

I had booked this hotel using miles on a last-minute end-of-summer trip. This hotel caught my attention as it allowed our family of 5 to be in a room without any issues, offered free breakfast and has a "water park" attached. Overall, the hotel is nice. It is newly decorated since becoming a Marriott a few months earlier. The rooms are comfortable and everything worked as expected. The tub was one of the few signs of a past - it was scratched up and stained. The first problem was at check-in. We had requested a cot when making the reservation online. The lone clerk checked but could not find the key to the supply closet to check for availability. We've gotten into the habit of traveling with an air mattress, so that was not a huge issue.

As noted, the hotel has a "water park". This consists of 2 large slides, lazy river, hot tub, play structure (with the required dumping bucket) and a small pool. My kids were really excited about this. However, they only run the slides on weekends due to the cost of operating the slides (need 4 lifeguards on duty) -- we were there during the week. We did enjoy the lazy river and other features that were operating. While we were there, there were a few times when the pool was closed for private parties. We were out enjoying the beaches, so no biggie. However, it would be nice if the slides could be operated during weekday evenings. They do open up the pool area to non-guests (for a fee) during the weekend, so it may become a bit crowded. The first night we used the pool, there was only one or two other families, so it was pretty quiet and we didn't feel crowded. The second night, there was a large group of teens/20 somethings who make the area feel very crowded.

We had mixed results for breakfast. The first morning, there were slim pickings, even when we were there well before the 9am close. The second day was much better. At both breakfasts, the eggs were overcooked (dry and chewy - well beyond being a little slimy). Also, on both days, I had to ask for a rag to wipe off a table. Having stayed at comparable hotels, breakfast is difficult as there is usually only one (sometimes two) people stocking breakfast and cleaning up.

The biggest issue - our room was not cleaned after our first night. The manager noted that our room was flagged as having a DND sign on the door. He also noted that they leave a note on the door if they recheck and the room still has a DND sign. My daughter took the sign off the door as we left for the day (I held the door open while she did that - not something I would forget). Again, we had 5 people in our room - it needed cleaning!! After a day at the beach, coming back to a room with no clean towels, no toilet paper, no tissues, full garbage cans, no made-up beds, dirty bathroom, etc, we were not happy. When my wife complained to the clerk on duty (same as the first night), he did what he could to mitigate the issue (delivered fresh towels, paper items, etc), but that did not make up for not having the room cleaned. I travel a lot for business and at times have had my room missed a few times (last time was at another Fairfield). Normally it doesn't bother me, but when the room is at capacity, a clean room (and especially a clean bathroom) is important.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
2 Thank dascooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, 13 September 2013
Thank you for taking the time to share your experience with the Tripadvisor community. It is always our goal to provide the best service to our guests. I am sorry to hear you experienced these issues. I have brought these issue to my team so we can avoid this happening to other guests in the future. I would very much like an opportunity to discuss this with you in more detail. Please contact me at the hotel at your earliest convenience.

Sincerely,

Brad Schmitz
General Manager
8258 Arnt Blvd
Watervliet, MI 49098
P-269-463-7946
brad.schmitz@marriott.com
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165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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English first
Racine, Wisconsin
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2013

We stayed here on a Saturday night only for a wedding in a nearby town. The rooms were inexpensive, large, clean and well appointed. There was a mini store in the hotel that came in handy. There was a bar in the hotel that stayed open late for us.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amdltmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, 13 September 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitelaw, Wisconsin
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 July 2013

We did not stay at the hotel, but did a day trip to the water park. Is it a Noah's Ark, no, that was not my expectation. We spent $36 for up to 4 hours at the park. A lot more affordable and entertaining than a movie! Went with my daughter, who is a swim instructor/lifeguard, and my 2 grandchildren, 2 and 5. My daughter was impressed and surprised with the cleanliness, the facility's upkeep, the warm temp of the water, etc. The toddler area was great, 3 slides, water shooters, sprinkler control, and of course, the big bucket water drop. The 2 year old was able to walk in the 6 inch deep wadding pool without difficulty and enjoyed the slides. The 5 year old enjoyed the lazy river and the "big kid" water slide. The life guards were attentive, and again, the water was warm, and it was clean. Will definitely come here again. Perfect answer for a rainy day!

  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank Judy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, 12 September 2013
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are very happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Scmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 July 2013 via mobile

I am a snobby traveler. We typically vacation at very high end hotels and resorts (Westin, W hotels, etc). We had family staying in Sister Lakes so decided to visit and stay here. We didn't have a lot of options and reviews seemed fair.

The hotel was very good! Very clean. Great customer service, new everything. It even smelled like a new hotel.

If we are back in area that is where will stay!

  • Stayed July 2013
    • Value
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Helpful?
Thank familytravel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, 13 September 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 July 2013

Stayed in suite for sisters and nieces get-together. Staff took good care of group. Surprised waterpark only open on weekends. Rooms very clean, but evident that renovated with some signs of age (worn bathtub, bad mattress on sofa bed). Free breakfast was pretty good but ended at 9:00 am (a little early) on weekdays. About 8 minutes from Benton Harbor - went to see movie. Went to beach and touisty stuff in South Haven.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaB_WT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, 13 September 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 July 2013 via mobile

This is the second time we have stayed at this hotel in the last couple of months. It is very clean and seems totally new. The check in was very smooth. Andrew at the front desk was very attentive to our family. The water park is wonderful for our three daughters. If you get a chance meet the GM Brad. He really seems to care about his guests and went out of his way to make sure we had a great stay. Breakfast was included and was really good. Would highly recommend this hotel and waterpark.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Platinumwmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, 13 September 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolingbrook, Illinois
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2013

I have read inconsistent reviews on this place, but it was the closest to Big Paw Paw lake in Coloma. We did NOT use water park, so review is just hotel only. Everything is brand new and clean. the Work out room is small but has 2 treadmills, and one elliptical...all Life Fitness top notch equipment....plus brand new dumbells. Break fast was pretty standard for this type of hotel, except they need to move the hot food away from corner....main bottle neck. Service very good and friendly....we will be back. There are prices for room with and without water park.,

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimEBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBNWL, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, 13 September 2013
Thank you so much for taking the time to share your positive review of our hotel with the TraveAdivsor Community. We are very happy you enjoyed your stay at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Watervliet St. Joseph

Property: Fairfield Inn & Suites Watervliet St. Joseph
Address: 8258 Arnt Blvd, 140 and I-94; exit 41, Watervliet, MI 49098-9245 (Formerly Holiday Inn Watervliet)
Region: United States > Michigan > Berrien County > Watervliet
Amenities:
Business Centre with Internet Access
Hotel Style:
Ranked #1 of 1 Hotels in Watervliet
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites Watervliet St. Joseph 3*
Number of rooms: 96
Official Description (provided by the hotel):
Only Fairfield Inn & Suites Watervliet by Marriott® gives you confidence that your trip will be a success because we consistently deliver a unique hotel experience that's just right. We provide you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at every Fairfield Inn & Suites, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. Relax and unwind with our plush mattresses and fluffy pillows. Or work off some steam in our pool and exercise room. Whether you're traveling for business or pleasure, Fairfield Inn & Suites Watervliet Berrien County provides everything you need to make the most out of your stay. Great value and great service, all backed by a name you can believe in: Marriott. ... more   less 
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