I had booked this hotel using miles on a last-minute end-of-summer trip. This hotel caught my attention as it allowed our family of 5 to be in a room without any issues, offered free breakfast and has a "water park" attached. Overall, the hotel is nice. It is newly decorated since becoming a Marriott a few months earlier. The rooms are comfortable and everything worked as expected. The tub was one of the few signs of a past - it was scratched up and stained. The first problem was at check-in. We had requested a cot when making the reservation online. The lone clerk checked but could not find the key to the supply closet to check for availability. We've gotten into the habit of traveling with an air mattress, so that was not a huge issue.
As noted, the hotel has a "water park". This consists of 2 large slides, lazy river, hot tub, play structure (with the required dumping bucket) and a small pool. My kids were really excited about this. However, they only run the slides on weekends due to the cost of operating the slides (need 4 lifeguards on duty) -- we were there during the week. We did enjoy the lazy river and other features that were operating. While we were there, there were a few times when the pool was closed for private parties. We were out enjoying the beaches, so no biggie. However, it would be nice if the slides could be operated during weekday evenings. They do open up the pool area to non-guests (for a fee) during the weekend, so it may become a bit crowded. The first night we used the pool, there was only one or two other families, so it was pretty quiet and we didn't feel crowded. The second night, there was a large group of teens/20 somethings who make the area feel very crowded.
We had mixed results for breakfast. The first morning, there were slim pickings, even when we were there well before the 9am close. The second day was much better. At both breakfasts, the eggs were overcooked (dry and chewy - well beyond being a little slimy). Also, on both days, I had to ask for a rag to wipe off a table. Having stayed at comparable hotels, breakfast is difficult as there is usually only one (sometimes two) people stocking breakfast and cleaning up.
The biggest issue - our room was not cleaned after our first night. The manager noted that our room was flagged as having a DND sign on the door. He also noted that they leave a note on the door if they recheck and the room still has a DND sign. My daughter took the sign off the door as we left for the day (I held the door open while she did that - not something I would forget). Again, we had 5 people in our room - it needed cleaning!! After a day at the beach, coming back to a room with no clean towels, no toilet paper, no tissues, full garbage cans, no made-up beds, dirty bathroom, etc, we were not happy. When my wife complained to the clerk on duty (same as the first night), he did what he could to mitigate the issue (delivered fresh towels, paper items, etc), but that did not make up for not having the room cleaned. I travel a lot for business and at times have had my room missed a few times (last time was at another Fairfield). Normally it doesn't bother me, but when the room is at capacity, a clean room (and especially a clean bathroom) is important.
- Official Description (provided by the hotel):
- Only Fairfield Inn & Suites Watervliet by Marriott® gives you confidence that your trip will be a success because we consistently deliver a unique hotel experience that's just right. We provide you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at every Fairfield Inn & Suites, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. Relax and unwind with our plush mattresses and fluffy pillows. Or work off some steam in our pool and exercise room. Whether you're traveling for business or pleasure, Fairfield Inn & Suites Watervliet Berrien County provides everything you need to make the most out of your stay. Great value and great service, all backed by a name you can believe in: Marriott. ... more less
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