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“Excellent Customer Service!”

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Holiday Inn Express Woodhaven
Ranked #1 of 2 Hotels in Woodhaven
Certificate of Excellence
Reviewed 5 April 2012

My wife and I were in town to visit her mother for a couple of days. We did not have a reservation so I had to check and see if there were rooms available. The person working the front desk was the General Manager,I think her name was Vicky. She was OUTSTANDING, we were made to feel very welcome, She not only has excellent customer service skills but also has a great sense of humor. If I owned a business I would want her to work for me. The room was very comfortable and very clean. I would recommend anyone staying in the area use this hotel. It is more expensive that the other hotels but well worth it.

  • Stayed: April 2012, travelled with family
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Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, Director of Sales at Holiday Inn Express Woodhaven, responded to this reviewResponded 17 April 2012

Hello James D! Thank you for posting your review of our hotel on tripadvisor.com. We are excited you had a comfortable and enjoyable stay with us. Vicki is our General Manager and is committed to providing our guests with the highest quality services and facilities. We hope to see you soon.

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86 - 92 of 101 reviews

Reviewed 4 January 2012

I was only here for a one-night stopover on the way to Ohio for business. The room was very clean and I loved how updated everything looked. i.e.: No decor from the 70s

No complaints.

  • Stayed: December 2011, travelled on business
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Thank Morgan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, Director of Sales at Holiday Inn Express Woodhaven, responded to this reviewResponded 16 February 2012

Hello Morgan Z! Thank you for sharing your experience with our hotel here on Tripadvisor.com. We appreciate your great comments. We strive to provide our guests with GREAT customer service and safe, clean accommodations. We are currently updating our guest rooms and public areas to provide an updated look to our hotel. Again, we appreciate your review and hope to see you back soon.

Thank you,
David Balch
Director of Sales and Marketing

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Reviewed 30 September 2011

Good location, decent facility, good breakfast, terrific staff, nice pool, average but clean rooms. Dim parking lot at night.....and the road leading to this and another national hotel facility will swallow a semi without a trace! Quiet and nice lobby. I was terrified of trying to get to the hotel or to West Road! SINKHOLES!

  • Stayed: September 2011, travelled with friends
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2  Thank samshores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, Director of Sales at Holiday Inn Express Woodhaven, responded to this reviewResponded 15 November 2011

Hello samshores! Thank you for sharing your experience with our hotel here on Tripadvisor.com. We appreciate your overall positive comments. We strive to provide our guests with GREAT customer service and safe, clean accommodations. We are working hard with the local city/county departments to have the front entrance completely repaired. Again, we appreciate your review and hope to see you back soon.

Thank you,
David Balch
Director of Sales and Marketing

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Reviewed 14 September 2011

Clean and updated looking rooms.
First room given was a Jacuzzi room as booked, but I could hear I75 hwy as soon as I entered the room ... front desk quickly moved me to the center of the hotel on the 3rd floor. Much better and I was upgraded to a Jacuzzi suite.
No offer of bottled water and or a snack like other Holiday Express when your a priority member.
They do offer a Happy Hour coupon for a drink at the Best Western next store once you buy the first drink. I would have preferred the bottled water.
Staff very friendly.
Standard Holiday Inn breakfast.
Pool and Hot Tub, clean and not busy at all.

Room Tip: Be sure to ask for rooms away from the I75 hwy end of the hotel to ensure a quiet nights sleep!
See more room tips
  • Stayed: September 2011, travelled on business
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1  Thank traveling42_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, Director of Sales at Holiday Inn Express Woodhaven, responded to this reviewResponded 15 November 2011

Hello traveling42_11! Thank you for posting your review of our hotel on tripadvisor.com. We are happy you had a nice stay with us. We here at the Holiday Inn Express are committed to providing our guests with the highest quality services and facilities. We hope to see you soon.

David Balch
Director of Sales and Marketing

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Reviewed 21 August 2011

We stayed here to attend a concert at Ford Field and this right off I-75. The driveway to the three hotels is not easy to see because it really broken up right off West road. When you get closer to the hotel the road is much better. The outside of the hotel looks nice as does the lobby and breakfast area. We did use the pool but it looked clean and had more room around the pool than I usually see at moderately priced hotels, MKSO review was accurate about the smell in the rooms on the third floor. While Michigan has converted to all non smoking this floor must have been the smoking before. I have to say a smoking room in Pennsylvania before and the smell from this room wasn't as strong but it still had had reminiscence. It wasn't enough to make me sick or ask for another room but I was only staying thee for only 11 hours,.
The breakfast was pretty good except the lack of fruit choices, It had premade omelets, sausage, sausage gravy, cinnamon rolls, biscuits, several types of bread and an automated pancake maker, (never seen that before),
On the same road across i-75 wan a Lowes, Meijers and other shops/restaurants within a 5 minute drive.

Room Tip: If you are a non samoker ask for room that was not a previously amoking room.
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  • Stayed: August 2011, travelled as a couple
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1  Thank JMoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2011

fantastic stay, comfortable, quiet, clean & friendly!

  • Stayed: July 2011, travelled with family
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2  Thank robinchristen79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

Our previous stay here was three years ago and we stayed on the 2nd floor. This time we had a third floor room (ALL Non-Smoking) and it smelled horrific.!!! Also there are no blackout drapes so you only have sheers with the security lighting blaring in causing a restless night. Of course as the sun rose at 6a you can't sleep in anyway.
The staff was pleasant however the lack of drapes/lack of sleep and the stench cause us to rate this establishment as poor.

  • Stayed: June 2011, travelled with family
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1  Thank MKS0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Woodhaven

Address: 21500 West Rd, Woodhaven, MI 48183-3208
Phone Number:
Region: United States > Michigan > Woodhaven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Woodhaven
Price Range: £85 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Woodhaven 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Our professional courteous staff will help you have a perfect nights stay. Let the Holiday Inn Express Hotel start your arrival with an express check in (for our guaranteed reservation) to get you on your way to one of our 77 comfortable rooms filled with such amenities as high speed internet, two phone lines, refrigerator, iron and ironing board, coffeemaker, TV, and Nintendo games at a minimal cost. Our spacious suites have all of the same as listed above in addition to more room. For those of you who may be looking for a little more pampering, we offer 15 whirlpool suites with all the same amenities as our suites but with a touch of soothing relaxation! Our two person whirlpool is ready for all your tense muscles.Still looking for a bit more? Our two room Presidential Suite offers all the same amenities as above including more space. ADA rooms available with standards as well. Our delicious breakfast bar located in our Great room, which is just that, with a 32in. TV, fireplace, seating for forty and beautiful natural light from our oversized windows to cover the entire back wall. Breakfast is offered from 6:30am until 9:30 am. Don't worry, we keep the coffee going all day with a light snack for you late sleepers. Please don't forget to visit our business center equipped with internet access and a printer on our HP system. Stop by our game room or our fitness center equipped with with two Precor treadmills, one Precor bike and a Maxicam universal gym set. ... more   less 
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Also Known As:
Holiday Inn Express Woodhaven Hotel Woodhaven
Holiday Inn Woodhaven
Woodhaven Holiday Inn

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