The hotel itself it clean and well kept but the customer service provided by Management is very poor. If you have any issues you might as well keep them to yourself. Had a three day reservation that might have to be shorter, was told I had until 6pm the night of each stay to cancel. After the first night called to cancel remaining days about 30 minutes before 6pm and was told I had until 6pm for a new reservation but only until 2pm for existing. Charged for additional night even thought I didn't stay there. Explained what I was told and was told sorry by manage Vicky, they told you incorrectly and that is there policy, never got my money back. Explained the situation again to manager and IHG customer service and sent details to support my claim and was by home office it is up to the manager (Vicky), she wouldn't even listen to me and hung up the phone, no refund will be issued.
- Official Description (provided by the hotel):
- Our professional courteous staff will help you have a perfect nights stay. Let the Holiday Inn Express Hotel start your arrival with an express check in (for our guaranteed reservation) to get you on your way to one of our 77 comfortable rooms filled with such amenities as high speed internet, two phone lines, refrigerator, iron and ironing board, coffeemaker, TV, and Nintendo games at a minimal cost. Our spacious suites have all of the same as listed above in addition to more room. For those of you who may be looking for a little more pampering, we offer 15 whirlpool suites with all the same amenities as our suites but with a touch of soothing relaxation! Our two person whirlpool is ready for all your tense muscles.Still looking for a bit more? Our two room Presidential Suite offers all the same amenities as above including more space. ADA rooms available with standards as well. Our delicious breakfast bar located in our Great room, which is just that, with a 32in. TV, fireplace, seating for forty and beautiful natural light from our oversized windows to cover the entire back wall. Breakfast is offered from 6:30am until 9:30 am. Don't worry, we keep the coffee going all day with a light snack for you late sleepers. Please don't forget to visit our business center equipped with internet access and a printer on our HP system. Stop by our game room or our fitness center equipped with with two Precor treadmills, one Precor bike and a Maxicam universal gym set. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Expedia, Ebookers, Hotels.com, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Holiday Inn Express Woodhaven reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Woodhaven Hotel Woodhaven
- Holiday Inn Woodhaven
- Woodhaven Holiday Inn