We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Outstanding!” 5 of 5 bubbles
Review of Shangri La Barr Al Jissah Resort & Spa-Al Waha

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Shangri La Barr Al Jissah Resort & Spa-Al Waha
Ranked #3 of 3 Hotels in Barr Al Jissah
Certificate of Excellence
London, United Kingdom
Level Contributor
108 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Outstanding!”
5 of 5 bubbles Reviewed 16 June 2014

We stayed with family and friends at the hotel over Christmas and New Year.
Each and every member of the staff were very passionate and did such a tremendous job in tending to our needs. It was so refreshing to see them smiling as they went about their business . All our friends and family who stayed at the Shangri La during the same period had something wonderful to say that I am already anticipating my next trip.
Everything from the children's party and the presents on Christmas day, to the finale on New Years Eve was outstanding, my only regret was that I could not stay longer.
Housekeeping were very prompt and the beds would be done by the time we came back from breakfast. The kids activities were amazing. From round the clock kids club, to the other facilities like the childrens cinema with popcorn and drinks, crazy golf, soft play area plus many more activities.
In our group we had different dietary requirements... they were all taken care of during one of the busiest times of the year. The piano bar was ideal for pre dinner drinks while the kids were at the cinema. I would highly recommend restaurant Asia and the Tapas bar in the courtyard. The fireworks and the Gala dinner was like being in heaven! All the staff did an amazing job with professional service throughout.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Raj F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
markskirk, General Manager at Shangri La Barr Al Jissah Resort & Spa-Al Waha, responded to this review, 17 June 2014
Dear Raj F, Thank you for staying with us over the Christmas holidays and taking your time to write your positive review on the resort. Your review is perfect timing as we are just starting to plan for the Christmas/New Year holiday now and your feedback will be useful when deciding what to keep doing and what to make better. Hopefully you and your family will deiced to return to us this year. Warm regards, Mark Kirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,072 reviews from our community

Traveller rating
    580
    338
    106
    31
    17
See reviews for
487
343
30
36
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (240)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai, Dubai, United Arab Emirates
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

Upon arrival, we had booking problem with the room. I specifically asked for no smoking room as I'm allergic to cigarette smoke. The first room they gave me smelled of cigarettes. I asked to change the room. The second room also had a similar problem. I asked to change but was refused as there was no more Deluxe King's in the hotel. I asked for an upgrade then as this was not my problem, but they refused. After 6 hours of driving from Dubai to Muscat, and having arrived at 3am, i was too tired and frustrated to argue with anyone. I was just shocked that your staff can be so cold-hearted. I had a terrible sleep that night.

The bathroom shower kept leaking water into the outside. It required a couple of towels on the outside to soak up the water. Other than that, the room was pretty clean.

The resort itself was pretty spectacular and the beach/pool was beautiful. The water was clear and the snorkeling itself was awesome. Lots of wildlife to be seen underwater and the beach offers great water activities, however they are a bit pricey. I think it a snorkeling trip was around 80 OR.

The food was pretty good too… Our breakfast was very delicious with lots of variety and our dinner (seafood night) left us all in food coma.

The resort is clean and the facilities are great. The food is excellent and the beach is clean. My only compliant is that the staff are pretty clueless. They don't really understand the concept of customer service. The only person that seemed to care and help us was Ms. Hind Arabia, the floor manager. Hind, thank you for making our stay pleasurable.

She gave us free dinner and a room upgrade as well as a late checkout for our horrible arrival experience.

Room Tip: Ask for rooms on the lower floor as they are near the pool/beach as well as the restaurant.
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank akmokdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
markskirk, General Manager at Shangri La Barr Al Jissah Resort & Spa-Al Waha, responded to this review, 17 June 2014
Dear akmokdad, Thank you for sharing your feedback with the readers of TripAdvisor. Please accept my apologies for the poor arrival experience. I am happy to read the Duty Manager Ms. Hind did resolve this issue for you and offer you a late check out to make up for the inconvenience. On a positive note I am delighted you enjoyed the resort and the facilities and thank you for highlighting the quality of food served. Warm regards, Mark Kirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 June 2014 via mobile

After saving up for some time, we spent a week at this resort. It is the worst 5star hotel I have ever stayed at.

Room: Bird excrement on the balcony, mould on the bed headboards.

Resort: its not as well kept as you would expect for the price. Grass overgrown around the sunloungers, fly infestation at the restaurants, and terribly chewing chicken at lunch.

I will not be recommending this resort to any friends or family.

Stayed April 2014, travelled with family
Helpful?
1 Thank iloveessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
markskirk, General Manager at Shangri La Barr Al Jissah Resort & Spa-Al Waha, responded to this review, 17 June 2014
Dear iloveessex, Thank you for taking your time to review the resort in regards to your recent visit. Please except my sincere apologies for the shortfalls you experienced during your visit. I would appreciate if you could provide me with some additional feedback directly at mark.kirk@shangri-la.com as your constructive feedback would certainly help us improve our services and facilities. Warm regards, Mark Kirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

All in all a beautiful hotel in an amazing location with spectacular views of the mountain and the sea. We spent three nights at the Al Waha resort and overall had a lovely time. There was a slight hitch when we checked in because there were no king size beds available except on the ground floor, the room windows of which are at ground level and thus less privacy. We then agreed to have two single beds pushed together on a higher floor which was done immediately.

The breathtaking view of the mountains and the sea from the balcony was one of the clear highlights of our break and we enjoyed having tea and dinner on the balcony, drinking in the spectacular scenery.

The breakfast choices available were impressive and the service was very good but on arrival at breakfast a couple of times we were not allowed to enter the breakfast room at all because it was stated to be 'full' but on entering the room for breakfast there were a few empty tables dotted around the room. This was not a problem in itself because breakfast is a very busy time but we found the manner of a particular member of staff quite condescending and rude on two separate occasions when barring us from entering the room. This behaviour does not befit such a hotel but I will say the rest of the service we received at the hotel was great.

The highlight of the whole stay was walking on the beach after sunrise and watching the newly hatched baby turtles waddle into the sea to return in 20 years time to lay their own eggs; this was an experience we will treasure forever. We loved Muscat and will definitely return again at some point and would book here again but maybe in another of the hotels.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank safya14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
markskirk, General Manager at Shangri La Barr Al Jissah Resort & Spa-Al Waha, responded to this review, 17 June 2014
Dear Safya, Thank you for posting your feedback on TripAdvisor in regards to your recent visit. Like other who have reviewed the resort I am delighted to read you experienced turtles hatching during your visit. Thank you for the positive feedback on the food and variety offered at breakfast. Please except my apologies for the way the staff greeted you at breakfast which I will certainly discuss with the team. I am delighted you enjoyed your overall stay. Warm regards, Mark Kirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
111 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

We stayed at the Al Waha for the long weekend to relax and recharge the batteries. We had the most amazing time despite some minor comments, we would definitely return to the Shangri La.
The price of the room, food & beverages, and activities were all on par with the other 5 star resorts in Muscat but it was those extra added touches which can make the difference when choosing to return to a hotel.

The quality of the room was impressive including the bathroom and water pressure in the shower. The curtains in the room restricted about 98% of the light from entering in the mornings.

We requested a room with a sea-view and got more than we could have asked for. At the pool hut you get issued with your own cooler box with water and ice which is a great idea especially in the baking heat. In the afternoon there are two guys who come around with platters offering watermelon and cold towels.

Snorkel hire is free and well worth a try especially along the adjacent rock areas. The variety of fish is stunning and if your lucky you might catch a glimpse of a sea turtle. Also worth a mention are the free kayaks available from the water sports hut. My tip would be to take a snorkel set with you on the kayak and paddle out to the large rock formation in front of Al Husn. The sea life out here is bigger and better!

The only comments we had were in regards to the Breakfast Buffet at Samba. We always look forward to a pleasant and relaxing breakfast, but this place was far from that. When we came through the back entrance outside the hostess had shouted at us for seating ourselves but there was no sign saying 'please wait to be seated' nor were we greeted by anyone on arrival. We knew this was the family hotel when we booked it, but we weren't expecting so many screaming kids running around unchecked and unmanaged. Next time we will book the Al Bandar to avoid this chaotic experience.

Overall it was a very enjoyable experience and would definitely return again on our next visit. The beach was the best one I've been to so far in Muscat, so it's pretty hard to look elsewhere.

Room Tip: Ask for a room with a sea view on the top level
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bradantha_54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
markskirk, General Manager at Shangri La Barr Al Jissah Resort & Spa-Al Waha, responded to this review, 1 June 2014
Dear Bradantha_54, Thank you for taking your time to review the resort on TripAdvisor. I am happy to read that you enjoyed your stay and thank you for highlighting the Kayaks and the snorkeling as highlights of your stay. Over the summer months the snorkeling and diving is at its best. Thank you for the feedback on Samba which I will discuss with the relevant manager. Warm regards, Mark Kirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
96 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

This place was great for our family with kids. They were gutted to leave and want to return immediately based on the insane amount of fun they had. We had lots of fun too--happy kids=happy parents and the kids club and cheap babysitting service meant we had plenty of alone time. The views were great, the rooms at Al Waha were clean and nicely appointed. The "extras" like free shuttles to town and kayaks were a bonus.

I did not, however, equate the service we got with what I expect from a 5 star hotel and resort. I found the staff--the food service staff in particular--to be poorly trained and managed. We only had 1 meal during our 4 night stay that was anything other than mediocre. They were slow to seat us, slow to take orders, and slow to get our food out. AT EVERY MEAL. At the Surf City cafe one family who arrived shortly after us actually got up and walked out after waiting too long for menus (over 10 minutes). Twice we were brought the wrong things. The manager was VERY apologetic both times. In fact, the look of fear on the waitresses face when I politely told her of the mistake, and the subsequent near groveling of her and the manager made the whole experience all the more unpleasant. I could almost forgive that if the food were good. It was unmemorable at best. We'd planned on leaving the kids with a sitter and going to one of the very nice places at least once, but when they couldn't even seem to get the easy stuff right at the first 3 restaurants we tried, we decided to save our money. Unfortunately with the location of the hotel so far from town you can't really just "nip out" to someplace better. That said, we had a slightly above average meal at "Asia" both with quality of food and the service.

The front desk and concierge staff were slightly better trained, but again, not on par with what I've come to expect from a place touting 5 stars. They did their jobs, but with little enthusiasm and not that "extra" effort that really makes a person feel special and welcome. Easily fixed with some proper training...

Overall I liked our stay, and would go back (and recommend to friends) but this may not be the place for you if you're a foodie, and until they work on staff training, I'd stick to the buffet options. The property and amenities are 5 star...but the staff needs work.

Room Tip: Ground flood rooms opened directly onto the pool deck. This might or might not be a good thing...
See more room tips
  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank skeeteratredhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
markskirk, General Manager at Shangri La Barr Al Jissah Resort & Spa-Al Waha, responded to this review, 1 June 2014
Dear skeetatredhouse, Thank you for posting your feedback on TripAdvisor. I am very happy to hear that your kids enjoyed their stay and will persuade you to return in the future. In regards to your food and beverage experience please accept my sincere apologies for the disappointment caused. I have shared this feedback with the team and I can assure you that your constructive feedback will assist us in improving our services. Warm regards, Mark Kirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vadodara, India
Level Contributor
106 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

My wife and I stayed in this Resort in 04-06 May as part of a UNIGLOBE owners meet and also of the invitation from Department of Tourism Sultanate of Oman.It is a wonderful resort in all counts.
They have 3 properties is in the same location AL- Waha is one of them.
Excellent restaurants service different countries cuisine,since we are part of an Indian delegation even Indian foods were served in the restaurants with an impeccable service standard.
It was an extremely hot summer days were we enjoyed the services of the resort.
Clean beach with an gassing sight of tortoise coming to shore to lay eggs.
We have enjoyed the stay......

Room Tip: Ground level rooms are facing swimming pool is have an excellent view and can sit out and enjoy.
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ThomasOommen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
markskirk, General Manager at Shangri La Barr Al Jissah Resort & Spa-Al Waha, responded to this review, 1 June 2014
Dear ThomasOommen, I am delighted to read that you enjoyed and thank you for posting your review on TripAdvisor. I am happy that you experienced one of the turtles coming to lay eggs on the resorts beaches. The main turtle season for both laying eggs and hatching is at its peak at the moment so guests staying at this time of year have a good chance to experience seeing turtles during their stay. Warm regards, Mark Kirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Barr Al Jissah
16.9 mi away
The Chedi Muscat – a GHM hotel
3.0 mi away
Al Bustan Palace, A Ritz-Carlton Hotel
12.4 mi away
Crowne Plaza Muscat
Crowne Plaza Muscat
#6 of 49 in Muscat
4.0 of 5 bubbles 1,432 reviews
Show Prices
Show Prices
Show Prices
14.3 mi away
Grand Hyatt Muscat
Grand Hyatt Muscat
#7 of 49 in Muscat
4.0 of 5 bubbles 1,288 reviews
13.2 mi away
InterContinental Hotel Muscat
11.3 mi away
Coral Muscat Hotel & Apartments
Show Prices
Show Prices
Show Prices

Been to Shangri La Barr Al Jissah Resort & Spa-Al Waha? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri La Barr Al Jissah Resort & Spa-Al Waha

Property: Shangri La Barr Al Jissah Resort & Spa-Al Waha
Address: PO Box 644, Barr Al Jissah 113, Oman
Region: Oman > Muscat Governorate > Barr Al Jissah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Barr Al Jissah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri La Barr Al Jissah Resort & Spa-Al Waha 5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Holiday Gems, Hotels.com, Ebookers, TravelUp, Travelbag, Southall Travel, Agoda and Odigeo so you can book your Shangri La Barr Al Jissah Resort & Spa-Al Waha reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La`s Barr Al Jissah Resort & Spa-Al Waha Hotel Muscat Governorate
Shangri La`s Barr Al Jissah Resort And Spa-Al Waha
Shangri Las Muscat
Shangri Las Al Waha

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing