This hotel service is horrible and terrible! I blocked rooms for my wedding 2 weeks ago. After the rehearsal dinner on Friday night i checked into my hotel room to find out that someone else was in my room in which i walked in on. I was furious and walked back to the front desk to express my concerns that someone else was in my room. He then called his manager, in which was very hard to get a hold of, and told him that i did not have a reservation although i just checked into my room in which someone else was in. I finally got a room in which i demanded to make sure that no one was in the room, he then told me to leave my drivers license and credit card with him while i checked to make sure that no one else was in my room. I was not comfortable with that idea and made sure that i got my cards instantly. The next day the same guy who was working before told me that my room would be "taken care of" and i demanded to talk to the manager who didn't get in until 9am on Saturdays. After i got my hair done, i went to talk to the manager, who then told me that it was the guys second day of working and that he was fired that night. I was then told there would be no other problems that would occur. however that was not the case. One of my bridesmaids, reserved a room for saturday night after the receptions for one person. She then found out when she tried to get into her own room that it was locked and that the front service guy let a drunk guy into her room! The guy had to take a screwdriver to let her into her room. Today, i got a phone call that my room from that friday night was charged to my grandmas card even though my information was written down and in the system. They informed me that i would get the room at a discounted rate of 50%. This is unacceptable. I should not be contacted two weeks later to pay for a room that i was told that was taken care of. The hotels excuse was that i was the first weddding that they had. Even though i blocked rooms a month in advance. I would highly recommend for people to NOT stay at this hotel. This is very unacceptable service and i will be sure to let others know to never stay at this hotel.
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