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Samee K

amazing customer service

5.0 of 5 bubblesReviewed 3 weeks ago
i had a problem with my room and safynna who was at reception helped a lot in trying to resolve my problem. she was very nice and was extremely helpful. my tv was not working and she tried fixing it and it worked. it made my stay much better here thank you very much
Date of stay: May 2024
Trip type: Travelled on business
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (687)
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Traveller rating
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4 - 9 of 687 reviews
Reviewed 3 weeks ago

Premier Inn itself was good, other than the Ultimate WiFi as part of the Plus room only working for one night then returned an error. Room was quiet and had required facilities.
Hotel is severely let down by the linked Brewers Fayre for Breakfast and Dinner.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DHazelwood18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

This is a Premier Plus hotel but because we were only arriving late after work for one evening we opted for standard room which had been updated with nice furniture, walk in shower and the comfiest bed I've slept in, in years but no USB charging sockets so bring your charger. Only criticism is staff were very lukewarm and gave us no information about breakfast or deals, these are in the room and as I stay a few times a year at these hotels, I was aware, perhaps also a look up when people come in and leave.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Georgieray10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

Prem inn plus rooms are worth the extra , reception staff friendly responsive and helpful , no toilet paper in our room resolved very quickly by front desk team
However the breakfasts is a rip off over price. Tepid hot food toaster couldn’t toast toast in a week, coffee area dirty grubby bin on display I felt ripped off .

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Chris100mk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

On arrival, greeted with a smile.
Receptionist very helpful.
Room had no spare pillows, and toilet paper was sparse and 1 towel for 2 of us.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bobhI1802PN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2024

We made sure we booked a Premier Plus Room due to the fact that my husband needs to put his dietry products he requires in a fridge, which the premier rooms have.

After checking, with not a very friendly member of staff, we dropped of our luggage quickly as we were meeting up with family. When we returned that night it was then that we noticed that we were not given a Premier Room but a family room.... why? There was just myself and my husband. Unfortunately with no fridge. The room and bathroom wasn't very clean and the decor was really tired looking. Completely different to our last few stays where we always stay in a Premier room.

We spoke to the receptionist the following morning only to be told we were lucky as some other people she knows who have stayed in Premier Inns have paid a lot more or that was the only room they had left. Surely we should have been informed of this? She was not helpful at all. We felt that she couldn't be bothered to help or find out about it and just fobbed us off.

Extremely disappointed as our last few stays at this Premier Inn has been great. This time we feel that we have paid for a room that we didn't get.

A very disappointing couple of nights stay.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KANN58102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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