I was part of a group of weather displaced travelers who arrived right at a shift change. The woman, Karen I believe, who was going to be the overnight shift was great! she was polite, knowledgeable and moved with a sense of purpose to get the flood of customers checked-in as quickly as possible. The group, while nobody was angry, was obviously frustrated with having to spend an unexpected night in Minneapolis. Linda, who's shift had just ended, told the 3 groups in her line that she would not be helping anyone else since she was going home. I felt that this was a particularly tone-deaf remark and very poor customer service. It seems that if she could have stayed for 10-15 minutes, the group of customers could have all been checked in and properly serviced. The TV in the room was not working.
- Official Description (provided by the hotel):
- The AmericInn Bloomington West hotel is conveniently in the heart of Bloomington, near the Southdale Mall. We are located near several major Interstates including I-494, I-35W, and Highway 62/212. Our Bloomington hotel is just ten minutes from Minneapolis / St Paul International Airport and only five minutes from the Mall of America in a major business district close to many corporations. ... more less
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- Also Known As:
- Hampton Inn Minneapolis / Bloomington (Airport Area) Hotel Bloomington
- Hampton Inn Bloomington
- Bloomington Hampton Inn
- AmericInn Hotel & Suites Bloomington West Minneapolis, North America