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“Whatever You Do, Don't Stay Here”

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AmericInn Hotel & Suites Bloomington West
Ranked #31 of 42 Hotels in Bloomington
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Whatever You Do, Don't Stay Here”
Reviewed 26 June 2014

It all started upon arrival when the hotel wreaked of musty and moldy carpet. It immediately made me sneeze. But that wasn't the worst! The website indicated the hotel had a pool and I had nine 14 year olds with me, since we stayed for a volleyball tournament. They were all looking forward to the advertised pool, which did not exist. To top that all off, the hotel decided that on a week when their hotel was FULLY BOOKED they would undergo a construction project. Every day I came out of my room a new construction project was ensuing in the hallway. One day the carpet was missing and the next it was poorly put back in. We will see what it looks like tomorrow. Unfortunately our club was under contract and couldn't check out of the hotel without forfeiting a fee, otherwise I would have left the second I stepped foot it. Do yourself a favor and stay somewhere else, no matter the price!

  • Stayed June 2014, travelled on business
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Helpful?
1 Thank LaurenJenkins12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathieu M, General Manager at AmericInn Hotel & Suites Bloomington West, responded to this review, 8 July 2014
Thank you so much for taking the time to write us a review. I am terribly sorry for the poor experience you had during your stay. Please know that this is not the norm here! Our renovations are complete! Please do come back and see us again soon!
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327 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Riyadh
1 review
Reviewed 25 June 2014

The hotel was amazing... Clean... Staff were great... Rooms are very clean and the price is just perfect... I would recommend it to everyone... I would give it 5 stars easily... I wish it would be more spread with much more branches...

  • Stayed June 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Ihsan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathieu M, General Manager at AmericInn Hotel & Suites Bloomington West, responded to this review, 8 July 2014
Thank you so much for the kind words!! I'm more than pleased you enjoyed your stay. Our indoor pool and whirlpool will be opening soon so please come see us again for more 5 star service!!
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Raleigh, North Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

The staff was very friendly and helpful with airport shuttles, extra towels, and the like, but the hotel itself, including the room, was a little worn. We got this hotel on a Hotwire deal and we got what we paid for. The internet was functional and the breakfast edible, but I will look elsewhere in the future.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank Heath H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathieu M, General Manager at AmericInn Hotel & Suites Bloomington West, responded to this review, 8 July 2014
Hello! thank you for the review! I'm sorry the hotel did not live up to your expectations. We did just complete a public area renovation and have a room renovation beginning in the fall. Please do come see us again! The indoor pool and whirlpool opens in late August!
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Winnipeg, Manitoba, Canada
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 June 2014

We purchased a accommodations from hotwire. We ended up with this hotel. It was a bit tricky (twists and turns) to get to as we arrived at 3am and were tired. The front desk staff was great and got us checked in with no problem. The room was dated...however it was clean and the beds were comfortable. The continental breakfast was the standard, the area was well maintained and stocked. We were satisfied with the hotel for the price we paid from hotwire and what we needed.

  • Stayed June 2014, travelled with family
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    • Cleanliness
    • Service
Helpful?
Thank Travelmom309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathieu M, General Manager at AmericInn Hotel & Suites Bloomington West, responded to this review, 18 June 2014
Travelmom309- Thank you so much for taking the time to write a review. My staff and I are extremely pleased that your stay met your expectations! We are in the process of a full renovation to include a new indoor pool & whirlpool. Also by late 2014 some rooms will feature new furniture! Please do come see us again very soon!
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Calabasas
2 reviews
Reviewed 8 June 2014

First room assigned did not have a desk, just a desk lamp on the floor with a basket of towels when I entered room. 2nd room did not have a desk chair and desk lamp was not in working order. Shower Curtain was not present when went to take shower in the morning. Construction workers making noise outside window of room by 7:30am. I checked out after 1st night although scheduled for 3 nights. Was not offered any credit for poor experience.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathieu M, General Manager at AmericInn Hotel & Suites Bloomington West, responded to this review, 10 June 2014
Gary G- Thank you for taking the time to leave us a review! I am terribly sorry for the issues you had here. As you know this is not the "norm" for this hotel. Per my email to you, I have taken care of the first night for you. I do hope you will give us another try!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, South Dakota
Level 4 Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2014 via mobile

Staff were very pleasant (except for that one van driver) and professional. The hotel is clean, our room was bright and comfy. Walls a titch thin and our bathrm light was out, or I would've scored higher on that. Bfst was the usual, they didn't run out of food though, had it staffed well and they took care of refilling quickly. For a $100 room, this was perfect for us!

  • Stayed May 2014
    • Value
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Helpful?
Thank Jane876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathieu M, General Manager at AmericInn Hotel & Suites Bloomington West, responded to this review, 21 May 2014
Jane876- Thank you for the wonderful review! Please do come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pewaukee, Wisconsin
1 review
Reviewed 10 May 2014

I booked this hotel online. Everyone stated how nice it is in their reviews but so far I am not impressed with service. It specifically states to call hotel with special requests after you book. We booked two rooms because we have a 15 month old and we were going to let her nap in one room while we stay in the other. I called an asked if we could get joining rooms as our special request and the receptionist told us that we are not allowed to make special requests when we book online. I explained my situation and she didn't care and was extremely rude on the phone. Had I known this was not an option I would have never booked two rooms. Now I'm wishing I didn't book at all. Plus now that I booked the rooms I am realizing they are in the middle of a remodel. This should be disclosed when booking. Unfortunately we chose to try to save some money by not picking the free cancellation so here we are. We don't get to travel much with a little one so thanks AmericInn for ruining our first family vacation.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank Rachelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathieu M, General Manager at AmericInn Hotel & Suites Bloomington West, responded to this review, 21 May 2014
Rachelle C- Thank you for writing a review. I'm mortified that my staff dropped the ball in regards to your special requests. I would like to speak with you further regarding this matter and offer a complimentary room on your next visit. Again, my deepest apologies. Please do give us another chance to shine!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AmericInn Hotel & Suites Bloomington West

Property: AmericInn Hotel & Suites Bloomington West
Address: 4201 American Blvd W, Bloomington, MN 55437-1120 (Formerly Hampton Inn Minneapolis)
Phone Number:
Region: United States > Minnesota > Bloomington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 42 Hotels in Bloomington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — AmericInn Hotel & Suites Bloomington West 3*
Number of rooms: 135
Official Description (provided by the hotel):
The AmericInn Bloomington West hotel is conveniently in the heart of Bloomington, near the Southdale Mall. We are located near several major Interstates including I-494, I-35W, and Highway 62/212. Our Bloomington hotel is just ten minutes from Minneapolis / St Paul International Airport and only five minutes from the Mall of America in a major business district close to many corporations. ... more   less 
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Also Known As:
Hampton Inn Minneapolis / Bloomington (Airport Area) Hotel Bloomington
Hampton Inn Bloomington
Bloomington Hampton Inn
AmericInn Hotel & Suites Bloomington West Minneapolis, North America

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