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“Waste of money”
Review of Napa Valley Grille - CLOSED

Napa Valley Grille
Price range: US$10 - US$31
Cuisines: American, Steakhouse, Grill
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Dining style: Casual Elegant
Transit: Light Rail & Busses are located on the East Side of the Mall. Cabs and Hotel Shuttles are located on the North Side.
Description: We exist to recreate the charm, generosity, and tastes of Napa Valley. Our menus showcase Chef-driven offerings influenced by the wine country, local seasonal ingredients and artisan products. And as purveyors of Napa living ~ We Celebrate Wine! We are passionate about your experience and we provide service that is knowledgeable and gracious in a rustic, yet refined setting. Enjoy your Napa Valley Grille experience!
Reviewed 4 December 2013

Our waitress forgot our bread and overcharged us as well. She also forgot an item. Food was barely enough even though we ordered many things. We counted 8 fries on the children's plates!! The taste of the food was average. Will not recommend unless this is the only restaurant open in the entire mall. There are better options in the area - go elsewhere!

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1  Thank TravelDreamworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelle K, Manager at Napa Valley Grille, responded to this reviewResponded 26 December 2013

I'm very sorry that you didn't receive proper service at our Restaurant. I always read my reviews to the staff so they can hear first hand the experience our guests have. I hope you give us the opportunity to show you that you are very important to us and that we value your opinion. No one likes to have 'wasted money' when dining out!

Best Regards,
Kelle Korbel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (99)
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6 - 10 of 99 reviews

Reviewed 9 November 2013

The Napa Valley Grille is a nice retreat from the busy Mall of America. They have tablecloths and nice atmosphere. The food was good but the portions were quite small. I spent over $30 for lunch on a tiny salad, eggs benedict & half of an appetizer (I went with a friend)-and nothing to drink.

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Thank COMuggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelle K, General Manager at Napa Valley Grille, responded to this reviewResponded 26 December 2013

Thank you dining with us. We've often been referred to as the 'get away' restaurant. Where you can come in and dine, and forget that you are in a large mall. I hope that you visit us again, we love having guests who want a respite from the hustle and bustle!

Best Regards,

Kelle Korbel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

We wanted to have a nice dinner for 2 after a day of travel and it did not disappoint. Seated immediately and shared a bottle of Mark West pino an outstanding choice with our salmon and pork roast, did not disappoint!

Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

The food and service were both excellent. I was in a private room with a group so I cannot judge the main restaurant. This is a good place to go if you are at the mall.

Thank 12345Dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

Situated in the Mall of America the Grille reflects the character and cuisine of Napa, CA. Finding it in this huge mall was not a problem as it is situated adjacent to one of the second floor skyways from the parking ramp. The atmosphere is that of a 1940's steakhouse and California casual is the apparel dejuor. The menu selections were excellent for entrees, wine and cocktails. The service was friendly and attentive. The food was outstanding in quality and preparation. The flatiron steak was tender, moist, and flavorful. The pork tenderloin was very good. Deserts were treated with the same respect and were plentiful. All in all, we had a great birthday celebration for my son and his wife.

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Thank MGM65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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