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“Minneapolis Hilton”

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Hilton Minneapolis/St. Paul Airport Mall of America
Ranked #17 of 42 Hotels in Bloomington
Certificate of Excellence
GreenLeadersSilver level
San Diego, United States
2 reviews
“Minneapolis Hilton”
Reviewed 28 July 2014

Great location as it's literally across the highway from the airport. Shuttle service takes you to and from the airport, as well as will run you over to the Mall of America if you desire. Friendly staff, good restaurant on premise.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,421 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Philadelphia, Pennsylvania
1 review
Reviewed 27 July 2014

The hotel put me in a room with purple mold growing all over the walls and white mold above headboard. I started looking around when i started having an allergic reaction to it. I was able to make them change it after showing them photos. At that point in time, I was told I was supposed to have been given free breakfast coupons as part of the agreement with my company. This is after I had already paid for breakfast. I pointed this out and they made no offer to refund my meal. The entire hotel smelled musty. The front desk staff were unpleasant and difficult to have resolve issues. The hotel gym consisted of several running machines and a closet sized weight room that only one person could fit inside comfortably. Upon leaving, I noticed extra charges from the dinning area that I had not placed. The staff made up numerous explanations that didn't make any sense. After showing them all of my receipts and their failure to produce any valid suggestions for where the charge came from they removed it and made me sign a form. I've never had a bad experience with any hotel before, but this place was disgusting and they tried to get more money out of me by double charging for breakfast and fraudulent charges on my bill. There are plenty of other places to stay in the area. Even a cheap motel would provide better quality and service!

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank anonymous a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HLTMOA3800, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, 4 August 2014
Dear anonymous a

Thank you for the feedback and bringing your issues to my attention. I truely apologize for the issues and oversights by the team here at the Hilton.

I am in the process of making sure all of the items you outlined are corrected and we Make it Right.

I would like to connect with you gather more details. Please contact me at the hotel directly to furthure resolve your concerns.

This is not the norm for this hotel and I hope your travels bring you back to this market; and you will give me another chance.

Ken Boyles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, United States
1 review
Reviewed 27 July 2014

Had the chance to spend a week at this Hilton and loved my stay. The shuttle concierge picked us up within 15 minutes of landing at the airport, very speedy! The staff was very welcoming and provided wonderful service to my entire family. Loved the close proximity to the local attractions and the airport!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cecelia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dickinson, North Dakota
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 July 2014 via mobile

For the flagship of the Hilton brand, this hotel didn't match up well with the Hampton Inns little percs for club guests. Did get two waters at check-in but no cookie. No free breakfast. I am however glad that I tried the restaurant. Definitely THE highlight of my stay. The service was great and the food was excellent, especially dessert.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HLTMOA3800, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, 8 August 2014
John,

Thanks for being a Hilton Family loyal traveler. Your feedback is valuable to us as we moving into our upcoming refresh which will also address the Honors Executive lounge and how we can make it more comfortable for you as well as all loyal travelers

Ken Boyles, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Cloud, MN, USA
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 July 2014

Went to the Jackson Browne concert at the State Theater, only a six block walk. The hotel is close to theaters, food, a convention center, sporting events.

Nice facility at a good price. Parking on site, valet parking available.

Parking was our only hiccup - the signage is unclear as to which elevator to take to get to the lobby, but that was not a big problem.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank squatchmeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Livonia, Michigan
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2014

Wonderful hotel. We were there on the 4th of July weekend as part of a wedding group. Hotel was sold out but the customer service was awesome. You would never have known they were at capacity. We had car trouble and had to extend our stay, the desk staff was so helpful with making arrangements and suggestions. Housekeeping was so sweet and graciously kind. If we ever were in Minneapolis again we would definitely stay there. I am not sure what rooms these other reviews were in, but our rooms were beautiful, updated, modern and clean. The bedding was extremely comfortable and the towels were soft and a lot of them.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Beachy1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milanie S, Front Office Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, 23 July 2014
Beachy1987
Thank you for your kind words! We are glad to hear you enjoyed your stay and hope to have you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Addison, Illinois
Level 4 Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 July 2014

This hotel is about a mile from the mall with shuttle service both ways. It is also right by the light rail which will take you directly to Nicollet mall. The hotel was clean, the employees were friendly. The kids enjoyed the pool. Not a hotel you can walk out of and find coffee shops or breakfast places without driving. If you like a urban location, don't choose this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank jhezod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milanie S, Front Office Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, 23 July 2014
jhezod
Thank you for your review. We are glad you enjoyed your stay here. For your next visit, we have the hotel shuttle avilable that can take you to the mall area as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Minneapolis/St. Paul Airport Mall of America

Property: Hilton Minneapolis/St. Paul Airport Mall of America
Address: 3800 American Blvd E, Bloomington, MN 55425-1658
Phone Number:
Region: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Bloomington
#14 Romantic Hotel in Bloomington
#16 Family Hotel in Bloomington
#17 Business Hotel in Bloomington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Minneapolis/St. Paul Airport Mall of America 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Hilton Minneapolis/St. Paul Airport Mall of America is set apart from other Bloomington, MN hotels by its commitment to customer service and environmental stewardship. Situated adjacent to the Minnesota Valley National Wildlife Refuge, this Hilton hotel provides a unique sense of peace in the Bloomington, MN area. We offer complimentary shuttle service to the nearby Mall of America and Minneapolis/St. Paul International Airport (MSP). Close to the Light Rail Transit system, guests have convenient access to downtown Minneapolis and a variety of professional sporting events at Target Field, Target Center, and Mall of America Field. While at the hotel, be sure to savor Blue Water Grill’s award-winning steaks or seafood entrees and admire the nature photography on display, all created by Executive Chef Eric G Baker. And to make your stay comfortable and convenient, we offer great amenities such as the glass-enclosed atrium recreation area with a heated indoor pool, two whirlpools, 24-hour fitness center and complimentary parking. ... more   less 
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Also Known As:
Hilton Minneapolis/St. Paul Airport Mall Of America Hotel Bloomington
Hilton Hotel Bloomington
Hilton Bloomington
Bloomington Hilton
Hilton Minneapolis/St. Paul Airport Mall Of America Bloomington, North America

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