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“Clean and quiet, however be aware of elevator issues...” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Bloomington West

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Holiday Inn Express Hotel & Suites Bloomington West
Ranked #12 of 43 Hotels in Bloomington
Certificate of Excellence
Winnipeg, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Clean and quiet, however be aware of elevator issues...”
4 of 5 bubbles Reviewed 19 June 2014

First time stay at this hotel for three nights. The hotel was clean and quiet and only a short drive to MOA. Enjoyed both the free Wi-Fi and hot breakfast each morning.

One issue to be aware of is the elevator service. There does not appear to be a housekeeping elevator so be prepared for a lengthy wait (5 - 10 minutes) for an elevator in the morning when guest are going down to breakfast and housekeeping staff are attempting to transfer over loaded carts on and off the elevators. There is also no indicator on the elevators to show if the car is going up or down, and the floor indicator only works on some floors. While not a huge problem, issues with the elevators added a degree of frustration to an otherwise very pleasant stay.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jollybeggar1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this review, 31 July 2014
Thank you for taking the time to leave a 4 Star review on your recent stay at Holiday Inn Express and Suites Bloomington Mpls Arpt Area West. I appreciate all of the valuable feedback that you were able to provide on your experience. I am happy to hear that our location was convenient for you to travel to the MOA and hope you were able to utilize our complimentary shuttle for those travels. I do apologize for the concerns with the elevator and will be sure to stress the importance with our staff of making sure that our guests are first when using the elevators. Thank you again for all of your comments. I hope you give us an opportunity to show you 5 Star service on your next visit to Bloomington.
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261 reviews from our community

Traveller rating
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    19
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    1
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Walker
2 reviews
5 of 5 bubbles Reviewed 17 June 2014

The staff at this hotel is amazing! Angie at the front desk was very helpful, funny and kind. She was willing to change our rooms to fit our large group. The rooms were spacious, clean and comfortable. I would highly recommend this hotel.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aimeent32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this review, 31 July 2014
Thank you for taking the time to leave a review on your recent stay with us at Holiday Inn Express and Suites Bloomington Mpls Arpt Area West. I am happy to read that Angie helped to make your stay an enjoyable one. Our staff are always wanting to do whatever they can to show that they care and it appears that Angie was able to show that to you. Your kind words have been passed on to the team and are much appreciated. Thank you again and we hope to see you on your next visit to Bloomington!
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Phoenix, Arizona, United States
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

For a family, you really cannot book a better deal. This hotel had several rooms with 2 queens and a foldout, so our family of 5 was perfectly comfortable. Beds and pillows are good, and there was plenty of space to spread out. Also the breakfast, while not the best, was really quite good for the money. Had some problems with Wi-Fi, but nothing major. Staff was really friendly, allowed us to do early check-in. Pool was so-so, but again for the price was more than adequate. This hotel is extremely convenient to everywhere in the Twin Cities - Mall of America, downtown Minneapolis, and (to a lesser extent) downtown Saint Paul.

Room Tip: If you have a party of more than 4 people, go with this hotel rather than trying to book a smaller r...
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PHXJC463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this review, 31 July 2014
What a fantastic review on your family visit! I appreciate all the feedback you provided on your recent stay at Holiday Inn Express and Suites Bloomington Mpls Arpt Area West. Our rooms are certainly equipped for large families and I am pleased that your family was able to enjoy all the amenities that we had to offer. I hope the kids were able to have some warm cinnamon rolls for breakfast during your stay also. Thank you again for all your feedback and we hope you consider us on your next visit to Bloomington.
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Florida
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

We stayed at this hotel at the beginning and end of our trip throughout the northern parts of Minnesota, Wisconsin, and Michigan. We felt safe the entire time. The hotel itself has been recently remodeled, and was very clean. All of the staff were very friendly, even when dealing with other rude guests. The rooms were large, clean, and well-kept. Breakfast was full of variety, although all of the juices were extremely watered down, which is the only complaint that I had.
The hotel is right off the interstate, which is close by to downtown Minneapolis, the Mall of America, and the Minnesota Zoo. There is also a Trader Joe's, World Market, and Perkins across the street.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this review, 31 July 2014
I am so happy to hear that you made Holiday Inn Express and Suites Bloomington Mpls Arpt Area West your choice for your travel lodging. It is important that we create a positive encounter with each of our guests and as you can tell, some guests are more difficult than others, but the staff do an excellent job on trying to show that they care to each and every guest. I am sorry to hear that the juice was a bit watered down and will be certain to make sure the staff are checking the levels more often to avoid this in the future. I do hope you had a chance to try the wonderful cinnamon rolls during your visit. Thank you again for your loyalty to our hotel. We hope your travels bring you back again soon.
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Atlantic, Iowa
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

No question we will be back. Checked in late at night kids were hungry. Asked if they wanted a snack then she gave them some trail mix. Rooms and hallways all clean and remodeled. Lot's of times you get in these 70/80's buildings that have had a coat of paint on them and they call it good. Not here. Breakfast was awesome and the kids loved the automatic pancake machine (the pancakes not so awesome, but the machine was coo!) Perfect location a little skip over to MOA or IKEA and the places we like to eat in the area.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ZoboFlobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this review, 31 July 2014
I am pleased to hear of your Awesome Stay at Holiday Inn Express and Suites Bloomington Mpls Arpt Area West. A 5 Star review means so much to us and we thank you for all of your valuable feedback. I do admit that even I had never encountered a pancake machine before this hotel and am also impressed with the machine. I do hope you were able to utilize our complimentary hotel shuttle for your trip to the MOA and IKEA during your visit. Thank you again for your review and we hope to see you again soon.
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1 review
5 of 5 bubbles Reviewed 5 June 2014 via mobile

Our family stayed here for a weekend in May. The staff was very courteous and friendly. Our room was very clean. The hotel has been recently renovated and looks great. The pool area was well kept as well. Excellent continental breakfast that has something for everyone. Our family will continue to stay here whenever we are in the Twin Cities. The staff strives for excellence and deserves the opportunity for your business.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this review, 31 July 2014
Thank you for the "Excellent" 5 Star review on our service and cleanliness of your visit at Holiday Inn Express and Suites Bloomington Mpls Arpt Area West. Our pool may not be huge but it certainly is nice and warm for all ages of children and adults liking. I hate to brag but I do agree that our service levels of our staff are second to none with them making each and every guest contact their number one priority. Thank you for all of your valuable feedback. We hope you and your family come back to visit again very soon!
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Omaha, Nebraska
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

We have a large family and have stayed here several times we always have exceptional service and super friendly staff. I love that the rooms are always clean! The new remodel looks amazing. We will definitely be staying again

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Supermomoffice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this review, 31 July 2014
Thank you SuperMom for the 5 Star Review on your recent visit at Holiday Inn Express and Suites Bloomington Mpls Arpt Area West. We are very happy to hear of your satisfaction with your visit for you and your large family. We have some beautiful suites that have 2 queen size beds in the bedroom and a sofa bed in the sitting area that is ideal for families such as yours. I hope that our large selection of breakfast options met the needs of your famly also. Thank you for your valuable feedback and we look forward to your next visit!
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Additional Information about Holiday Inn Express Hotel & Suites Bloomington West

Property: Holiday Inn Express Hotel & Suites Bloomington West
Address: 7770 Johnson Avenue South, Bloomington, MN 55435 (Formerly Le Bourget Aero Suites)
Phone Number:
Region: United States > Minnesota > Bloomington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bloomington
#5 Family Hotel in Bloomington
#6 Business Hotel in Bloomington
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Bloomington West 3*
Number of rooms: 159
Official Description (provided by the hotel):
The Holiday Inn Express and Suites Bloomington Mpls Arpt Area West is located in the heart of Bloomington near many businesses, attractions, shopping and dining options. If you wish to venture into downtown Minneapolis or downtown St. Paul the Light Rail is a short shuttle ride away. When it is time to unwind and relax enjoy our pool from 7am to midnight and, Fitness Center and Business Center-each available 24 hours. For your convenience we also provide free shuttle service, available from 4:00am to 12:00am daily, to and from both terminals of the Minneapolis-St. Paul International Airport, MSP, and the Mall of America. ... more   less 
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Also Known As:
Le Bourget Aero Hotel Bloomington
Le Bourget Aero Bloomington
Holiday Inn Express Hotel & Suites Bloomington West Minneapolis, North America

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