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“4 stars because of the fitness center. 3 otherwise” 4 of 5 bubbles
Review of Crowne Plaza MSP Airport - Mall of America

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Crowne Plaza MSP Airport - Mall of America
Ranked #34 of 43 Hotels in Bloomington
Washington DC, District of Columbia
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“4 stars because of the fitness center. 3 otherwise”
4 of 5 bubbles Reviewed 11 February 2012

This was my 3rd hotel of the week.

First off, this hotel is hard to get to and get into. Parking is a pain in the rear end, and it requires a bit of a hike to get to the elevators. Found the guys hanging by the door from the parking ramp at night to be a little creepy. (I'm not a small guy either). Nonetheless, parking is free. Be sure to park AT THE VERY TOP OF THE PARKING RAMP -- I mean all the way to the top.

My room had a vintage feel. Not a hip ironic vintage feel. I mean a "god when did they last redo these rooms" vintage feel. There was a completely weird 1971 era mirror hanging on the wall. Seriously, you need to it. However, the room was clean and pleasant and functional. Although the hotel uses Ethostream, which I don't particularly care for, it worked well at this hotel.

What makes this place a gem for me is the fitness center. I stay in a lot of mid-tier road warrior hotels. I've never seen anything like this. State of the art treadmills & elipticals. Plus a 10 machine (or so) weight training circuit. And a nice selection of dumbells. It was a very pleasant and unexpected surprise.

I'll stay here again.

Stayed February 2012, travelled on business
Helpful?
1 Thank rw939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zadorasue, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review, 15 February 2012
Dear rw939,

Thank you for reviewing the Crowne Plaza Hotel & Suites. Good and Bad, we appreciate all guest feedback as it is how we learn where we can improve our services. Our fitness center is outstanding in comparison to most hotel fitness centers.

We look forward to hosting you as our guest again when you return back to the area.

Sincerely,
Zadora Warzonek
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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513 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
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marietta GA
Level Contributor
624 reviews
219 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
5 of 5 bubbles Reviewed 10 February 2012

Very nice property all the way around.

Pros:
Very clean and well kept
one of the best/largest hotel workout rooms i have ever used
heated indoor pool was actually a nice warm temperature
caribou coffee shop in lobby light rail station across street
very frequent and convenient shuttle to mall and airport
rooms were comfortable and nice sized
fridge and microwave in the room
strong wifi signal

the staff was very nice and helpful, changed my room to one with two beds without hassle - even on the "special" floor where you had to use your key card in the elvator for access.
shuttle driver was not making the usual run to mall becasue he was being used to make a special pickup somewhere else, and he went out of his way (and maybe against the bosses' orders) to go ahead and take us to the mall anyway since we were traveling with a small child. I heard them call for him on teh radio on the way over. the shuttle drivers were all very friendly (and perfectly on time) on each trip we took - 6 trips total
on teh last day teh family was going to the water park at a nearby radisson, and i thought i would need towels, but had just used the room towels for showers and the housekeeping lent me 3 towels, even though it was agaist the rules - i could tell by her demeanor.

Cons:
no stores/restaraunts within walking distance so food options are limited to the restaurant on site, which was expensive, but not overly so for hotels.

overall a great choice for the price if you are planning a trip to the Mall of america

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marieatta_pman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zadorasue, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review, 15 February 2012
Dear marieatta_pamn,

Thank you for reviewing the Crowne Plaza Hotel & Suites. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.

We are always very happy to hear when a guest has a wonderful stay. I have shared your comments with our hotel staff to ensure they know what a great job they have done.

We hope to have you as a guest again soon.

Sincerely,
Zadora Warzonek
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harshaw, Wisconsin
Level Contributor
309 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
1 of 5 bubbles Reviewed 8 February 2012

Clean, comfortable, nice dining on the site (which is good because there is nothing else within walking distance) and a great and speedy shuttle service to the airport & Mall of America.

HOWEVER - parking while flying is an addition charge to the room and so this facility does not qualify for the true definition of Park/Sleep/Fly. When we made the original reservation through the Crowne Plaza 800 number, we were quoted and reserved a rate of $112 (pre tax) for one night, which included parking for a week in their outside lot. When we checked in, the room rate had magically jumped to $120 and parking was an additional $49, for a total of $169.00. Because it was too late to make other arrangements, we sucked it up and paid. We did push back to the assistant manager, who was pleasant, but not helpful. Her only explanation was that "Whoever quoted the $112 rate including parking was in error". We experienced the classic bait & switch.

  • Stayed February 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ScoutMidwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zadorasue, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review, 15 February 2012
Dear ScoutMidwest,,

Thank you for reviewing the Crowne Plaza Hotel & Suites. Good or bad, guest feedback is invaluable and it is how we learn where we can improve.

I was disappointed to hear that you were misquoted about our park and fly package. If you are willing to share any more details about how your reserved your reservations and your check in experience I would love to speak with you.

Please feel free to contact me directly at the hotel.

Sincerely,
Zadora Warzonek
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
2 reviews
4 of 5 bubbles Reviewed 30 January 2012

Extremely comfortable bed. Wow. Very clean, elevators were ancient and slow. Our room was very quiet and Wi-Fi was excellent. The pool was great, but the jacuzzi was hotter than it should have been and the jets didn't work. Towels were available poolside which I liked.
We were upgraded to a quiet floor and we received ear plugs & linen spray. The shower was good and everything was very clean. I like having a Caribou Coffee in the lobby, but the room coffee was not as bad as I've had in the past.
We found it was very close to the airport & Mall of America, and parking was easy. I would recommend this to friends.

Room Tip: Do your homework and make sure you know just where you're staying.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SMBlondeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zadorasue, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review, 3 February 2012
Dear SMBlondeau,
Thank you for reviewing your recent stay at the Crowne Plaza Hotel & Suites. I was pleased to read that overall you had a very enjoyable visit. I appreciate you informing us that the hot tub jets were not working and our engineer was able to resolve that issue. We look forward to having you as our guest again in the future.

Sincerely,
Zadora Warzonek
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GREAT FALLS
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 18 January 2012

We were 4 adults, 2 children in 2 rooms. We wanted adjoining rooms but could not get that. The staff was friendly and accommodating. The furnishings were upscale, comfortable, and clean. The room had both a microwave and small refrigerator which were used and appreciated. The pool area was used and enjoyed by 3 adults and the 2 children as well as others. We had breakfast in the hotel restaurant and had excellent food and service. I would be happy to stay here again. As I said it would have been perfect if we could have had adjoining rooms.

Room Tip: We would have preferred connecting rooms. The 4th floor was very quiet while we were there.
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  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JUDY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zadorawarzonek, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review, 25 January 2012
Dear JUDY R,

Thank you for reviewing the Crowne Plaza Hotel & Suites. I was happy to hear that you enjoyed your stay with us and we look forward to having you as our guest again when your travels bring you back to the area.

Sincerely,
Zadora Warzonek
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 16 January 2012

We stayed as part of a family gathering over the holidays. Here are the top two pros of this hotel: First, the staff was quite friendly and accommodating. Second, the hotel bar and restaurant had great martinis and delicious food, as well as a great selection of beers.

The pool area has been renovated nicely, and now has a better pool and a great hot tub!

We stayed in a suite that had a beautiful view of the Minnesota River valley, and the suite had a nice, separate living area with a second television, along with a beautiful granite counter and a quite nice coffee maker.

The bed was quite comfortable, and overall, the room was both functional and quite comfortable, along with quite a bit of storage for clothing and other items, as well as a fridge for leftover holiday food! This hotel's suites have a great living area for entertaining visiting family and friends, as well as all of those essential extras--fridge, coffee maker, coffee, etc., as alluded to before.

We have no complaints, except for the parking garage, which seemed in need of an update. The parking garage doesn't have a lot of parking for hotel guests, and the stairwell from the parking garage to the hotel is nearly an accident waiting to happen, given that it is one of the least pedestrian-friendly stairways that I have ever encountered, particularly in a hotel.

Overall, this hotel is a nicer one than the nearby Hilton is. If you are looking to stay at a comfortable hotel near the airport and the Mall of America, then this should be a suitable hotel.

Room Tip: I recommend rooms facing the Minnesota River, suites, or rooms on the upper levels of the hotel.
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  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zadorawarzonek, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review, 25 January 2012
Dear Dan S,

Thank you for taking the time to share your experience at the Crowne Plaza Hotel & Suites. I was pleased to read that you enjoyed your stay with us and would return when your travels bring you back to Bloomington. We look forward to having you as our guest again in the future.

Sincerely,
Zadora Warzonek
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 9 January 2012

Recently stayed at this hotel, it was our second time there. We had stayed here a couple years ago when it was a holiday inn property (kid's ate free), it has since change hands (kid's no longer eat free).

This facility is very clean, it appears to lean more towards business travelers and conventions than familes as the pool (salt water) is well... just a pool, no water slides, video games, or any other family type activities. That being said it's 5 minutes from Mall of America & the Waterpark of America.

The restaurant is decent, prices are on the high side I found. The breakfast buffet is served when the hotel reaches a certain capacity (which I suppose I can understand), when it is available, the buffet is pretty ordinary featuring the usual brakfast fare. Adults $12.00, Kid's $6.00. Honestly, the everyday buffet at the Residence Inn down 494, was one free for guests and two offered more variety, I expected more at the 3.5 star Crowne Plaza.

The beds & pillows are great, and our room was quite quiet even though we were neighbors to the ice machine. The rooms had all mod cons including a very nice flat screen TV, microwave, & fridge.

If you want clean, close to attractions, this hotel fits the bill nicely - it just doesn't dazzle.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GTW76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza MSP Airport - Mall of America

Property: Crowne Plaza MSP Airport - Mall of America
Address: 3 Appletree Sq, Bloomington, MN 55425-1635
Phone Number:
Region: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 43 Hotels in Bloomington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
Official Description (provided by the hotel):
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington/Minneapolis, North America

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