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Crowne Plaza AiRE MSP Airport - Mall of America
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Reviews (598)
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371 - 376 of 598 reviews
Reviewed 17 December 2013

room cleaning could be better, except that, everything else is good,hotel staff is great.
location is good and shuttle service every 30min works well
......................... parking areas are a little limited but it was not a problem during my stay

  • Stayed: December 2013
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Thank WAVANCINI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2013

The Meridian Club has a meeting almost every month, with a dinner and the staff really go out of their way to make our time there great. The food has been great and our server, Lae has been spectacular, catering to all our needs, excellent job!!! We all enjoy coming every month to our meetings, knowing what we will have, in the way of great food and great service.
Many Thanks from the Meridian Club,
Preston G.

Stayed: December 2013, travelled with friends
Thank Preston G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

Rented a room at this hotel for business. The building was in decent shape and the staff were nice. The food that they put out for breakfast was stale. It was actually hard on the outside, almost inedible. I would recommend the facility, just not the food.

  • Stayed: December 2013, travelled on business
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Thank Chicagoman88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza AiRE MSP Airport - Mall of America, responded to this reviewResponded 22 December 2013

Dear Chicagoman88,

Thank you for your recent stay with us. I appreciate the kind remarks on our hotel staff. I apologize for the inconvenience you experienced due to the quality of the breakfast that was served. Our efforts to improve the hotel are ongoing and we appreciate your honest feedback. Rest assured that your comments have been documented and will certainly be looked into.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

We booked the room on Priceline and got a room here and so we did get an excellent value. The room was nice enough with 2 double beds, fridge, and microwave.

The negatives were the sheets were very crunchy like they were starched. So any time you moved at night the sheets made a lot of noise. We kind of prefer the soft lush hotel bedding found at other hotels.

There was not very much water pressure in the shower, but it was ok too.

We did not like the parking at all which is in a ramp next to the hotel. If you do not park on the top level you have to carry all of your bags up the stairwell to the top floor of the parking ramp, go outside, then go into the hotel. Not very easy when its cold and you have lots of luggage.

The pool looked inviting but we did not have time to use it as we were only there overnight for an early morning flight.

The location is a plus being very close to the airport. If you don't have a car, then it would be okay.



Stayed: November 2013, travelled with family
Thank Cindy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza AiRE MSP Airport - Mall of America, responded to this reviewResponded 3 December 2013

Dear Cindy Z,

Thank you for sharing your experience about your stay with us. I am glad to read you felt you received a good value for your stay with us. We assure you that we are committed to delivering quality in all aspects of the guest experience and appreciate your feedback. We truly apologize for any inconvenience caused by the condition of the sheets and parking area. Thank you for your feedback as it informs us of ways in which we may better serve our guest satisfaction. We sincerely hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

I stayed here while being in training all week for the airlines. This hotel was very clean, comfortable beds, and the shuttles were very convenient and on time. The airport shuttle runs every 30 minutes and then they also have a shuttle for the Mall of America that leaves on the hour. The staff was nice, and the food in the "Martels" (sp??) restaurant in the lobby is actually pretty good with reasonable prices. Overall my 4 night stay here was very pleasant and I would recommend to others to stay here. No problems whatsover. Parts of the hotel you could tell were older and getting a bit warn, but overall everything was nice and has been up kept. I would stay here again.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
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Thank turokl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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