First off, this is a good hotel, when it comes to convenience to the MOA, airport and other local attractions. The front desk personnel, room quality, fitness/pool area were all very good. My only issue came at the hotel restaurant, where I feel as though I was racially profiled by the manager. After swimming with my family, I was super hungry and went to restaurant, and had a question about the portion size of a piece of chicken that was on the menu. The manager tried to show using his hands, yet, hand size isn't always accurate, until using weight like 7 oz, etc. After going back and forth about the size, I decided that I wanted double portion. After telling him this, he looks at me and says it's not me are discussing fried chicken. I looked him and told him where is this coming from fried chicken is not even listed in the menu, are you saying this because I am African American with a Southern accent, that I was looking for fried chicken. He was embarrassed that I called him out, but clearly, my feelings were hurt about this. To avoid more of an issue, I left and returned 15 minutes later to pick up my food, to see that didn't fix my order the way I wanted, and gave me a 15% discount, was that admission of guilt? I was going to send my food back yet, I didn't know what was going to happen to it if I sent it back. In closing, this is a good hotel and I stayed here in the past, but I am concerned about the way that I was treated especially with spending hard earned money on my room. Clearly disappointed...
- Official Description (provided by the hotel):
- Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more less
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- Also Known As:
- Holiday Inn Bloomington
- Bloomington Holiday Inn
- Crowne Plaza MSP Airport - Mall Of America Bloomington/Minneapolis, North America