I booked a room through expedia to stay at the America's Best Value Inn. I needed a place to sleep on a long road trip, and thought to plan ahead by booking a room online before heading to Brainerd. When I arrived at the hotel, they told me that there was no room and that someone should have called me. I had already been charged for the room...
I was worried that I'd have to sleep in my car because the receptionist told me that "all the rooms in brainerd are full" - and when I asked for her to help me find another "Americas best value inn" in the region - she simply gave me a generic 800 number to call myself which was only a message line - not a customer service line. I couldn't use their office phone and I couldn't use their internet. (I was not a guest).
This terrible establishment left a person with no place to stay, $110 poorer, with no apology and no help. STAY AWAY FOR YOUR OWN GOOD!
AND - to make matters worse, after working with Expedia to negotiate a refund for the room I didn't get - they couldn't offer me a refund because NO ONE AT THE HOTEL WOULD ANSWER THE PHONE to verify that they never had a room for me. So irresponsible.
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- Also Known As:
- Econo Lodge Brainerd
- Brainerd Econo Lodge