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“Spa day....”

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Quality Hotel Boldon
Ranked #1 of 1 Hotels in West Boldon
Certificate of Excellence
Tyne and Wear
Level 5 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Spa day....”
Reviewed 19 April 2013 via mobile

I visited the hotel on a living social spa deal, it was a nice spa but could do with a water machine and plastic cups.... And maybe a little seating area, just a little badly designed!
Our voucher included lunch which was delicious and couldn't be faulted!

  • Stayed April 2013
    • Location
    • Cleanliness
Helpful?
2 Thank glb006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 25 April 2013
Glb006,

Thanks for the review of your spa day at QHB, we are now offering Afternoon Tea with use of the leisure facilities for £9.95, just call the hotel direct to make a booking!

Since your visit we have had a seats installed and loungers are due to arrive any day now for the pool side. There is a water machine in the gym - sorry no one pointed this out to you on your visit!

Thanks again,

Paolo Franchi
General Manager
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446 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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Bewdley
Level 5 Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 April 2013

Stayed recently on business for one night.

Large car park with plenty of spaces. Met by a really friendly smile from reception and check in was easy.

My initial impression of the surroundings was a good one. I was on the first floor and was directed to stairs / lift area, passing the nice looking dining area & the Gym.

When I reached the floor I was met by builders and it looked like many rooms were being updated particularly the bathrooms as the baths were in the bedroom area.

My room was a good size, the bed was huge and comfortable. Free wifi was excellent and allowed me to crack on with work for the afternoon.

As expected the bathroom did look tired, however I asked reception on leaving and she advised the whole hotel is being renovated so cant argue too much about it. The shower was the most powerful I have ever experienced and felt very invigorated afterwards!!!

The gym was modern with machines and freeweights. I visied the gym around 530 and it was busy so had to wait for apparatus, however it seemed quieter later in the evening. Pool was a good size and emptywhen i used. The sauna,steam room & jacuzzi were also very good.

I chose to eat away from the hotel at the nearby Frankie & Bennys up the road, however I will review this seperately.

All in all a good hotel. Service was excellent and staff really friendly and efficient

Highly recommended

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MattA1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 17 April 2013
Dear MattA1977,

Thanks for your review, just like our showers, we like to make sure our guests are ‘blown away’ by their experience at QHB!

I hope next time you will visit our Grill Lounge to dine in, we are about to re-launch our menu – and I must say it’s looking delicious!

Warm Regards,

Paolo Franchi
General Manager
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Gateshead, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2013

I have just been treated to afternoon tea at this hotel today and it was excellent. The staff were very nice, nice surroundings and lovely food. We had sparkling wine first, sandwiches, cakes and pastries with a big pot of tea each. Delicious!!!

  • Stayed April 2013, travelled with friends
    • Value
    • Service
Helpful?
6 Thank 25JULIEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 17 April 2013
25JulieW,

Thank you for your review of your afternoon tea experience at QHB. Really look forward to seeing you again soon!

Many thanks,

Paolo Franchi
General Manager
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Birmingham, United Kingdom
Level 6 Contributor
232 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 8 April 2013

I stayed at this hotel on Business in March 2013, for 3 nights. I have stopped at this hotel several times over the past few years but this was the first time since its update. In short I found this hotel (and the upgrade) excellent and would return when I am next in Sunderland. Check In and out was efficient with friendly staff. Free Wi-Fi in the room was good. The room was modern and cleaned daily.
I ate it the restaurant in the evening once. It was good. The beer was a littler expensive. But been as thou the location of this hotel is very close to other restaurants, I did take a short walk the other nights for a cheaper pint. As I was working over a weekend I was usually first to breakfast which was the only downside as things didn’t seem ready at the stated start time (very minor point).
The hotel has an excellent gym and swimming pool which I used daily.

Room Tip: if you require Wi-Fi mention it to reception as some room have better connectivity.
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank toddydec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 10 April 2013
Dear Toddydec,

Thank you for your kind words regarding the hotel and staff. A lot of work has gone into the hotel and its reviews like this that really make it worthwhile. You will be glad to hear we are about to re-launch our Restaurant with a fantastic new menu, so be sure to keep your eyes peeled next time you visit! Hope to see you in the very near future!

Kind Regards,

Paolo Franchi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 3 April 2013

..the hotel has been recently refurbished and is now light bright and very modern..I took my father to celebrate his birthday for a champagne afternoon tea..staff very pleasant and helpful..especially Peter who is an excellent host and restaurant manager..the fizz is of a good quality and we were served fresh delicious finger sandwiches ..scones..jam..cream..and a variety of cakes and pastries..and pots of tea or refillable coffees..a lovely experience and one I would definitely recommend..in fact we have booked to go back already..

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank elleluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 10 April 2013
Dear Elleluxe,

What a fantastic review, I know that Peter and his team will be delighted to hear you enjoyed your experience. Over the moon to hear you have booked to come back already, make sure you say hello so I can have the chance to thank you personally!

Warm Regards,

Paolo Franchi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester-le-Street
Level 5 Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 31 March 2013

A really great day, the buffet served to the little ones first was a great idea,chicken nuggets and chips - just what they wanted and then when they were fed and happily playing their games came the adults food. What a great idea, roast beef baguettes served with onions, gravy and then the mustard or horseradish sauce topped up with delicious roast potatoes. Puts the normal buffet of sandwiches and crisps to shame. The only thing was the plates were not too clean, we had to discard about 4 before we came to a clean one. Mind you, apart from the price of drinks which was extortionate, that was the only fault.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Angela060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 10 April 2013
Dear Angela060,

Your kind words are very much appreciated. I am really glad you enjoyed your visit to QHB and I really hope to see you again soon!

Warm Regards,

Paolo Franchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 March 2013

Booked a few nights with partner for relaxing break in the north east as we are from Scotland! Staff very friendly & helpful upon arrival & Was greeted by a personal message from the manager in room, which was beautifully clean & well presented. Had a Very enjoyable breakfast in the morning, refill lattes mean I was happy!! The dining area is very well decorated.
My partner & I were both pleasantly surprised how nice the leisure facilities were. Small gym with all you need but the pool, sauna, steam room & jacuzzi were to a very high standard. Especially at night in the darker lighting, it was very relaxing & just what we needed!! All in all a perfect stay, couldn't recommend highly!
Thank you for a great experience & will definitely be returning when we visit the area!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank carlfinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 20 March 2013
Dear CarlFinn,

If I remember rightly you stayed with us over the Christmas period as I do remember writing out your card! I am over the moon you enjoyed your stay and wish to return; needless to say our Lavazza Lattes are still available!

Hope to welcome you back to QHB in the very near future.

Best Regards,

Paolo Franchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Boldon

Property: Quality Hotel Boldon
Address: Jct A19/A184 Witney Way | Newcastle/ Sunderland, West Boldon NE35 9PE, England
Region: United Kingdom > England > Tyne and Wear > West Boldon
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in West Boldon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quality Hotel Boldon 4*
Number of rooms: 82
Official Description (provided by the hotel):
QHB - The North East's most 'fresh, funky chic...FOUR STAR' Hotel.The Quality Hotel Boldon is one of the regions newest and stylish hotels combining the standards and quality of a four star venue.Our unrivaled location is central to Newcastle, Sunderland, Durham, Washington and South Tyneside with easy access from all major networks and public transport. QHB needs to be on the top of everyone's list of places to visit!BedroomsIt's not all about hard work and no play... Here at QHB we have 82 en-suite bedrooms. Complimentary Wi-Fi rules the airwaves and our 32" plasma TV's will keep you entertained. Great beds for sleepy heads, en-suite bathrooms with bath and shower, IPod Docking stations (on request) and digital TV. We also offer same-day laundry, toiletries, room service, hairdryers, ironing facilities and complimentary tea and coffee making facilities.The Grill & Lounge Restaurant, The heart and soul of QHB, a dining concept which is simple, offer the highest standard of service in a relaxed and unrivaled setting... A touch of sophistication with a fusion of Grill and Home-cooked inspired menu. With a wine list to match and a cocktail list that will leave you stirred but not shaken!Boldon Fitness, after one of our team gives you a quick induction on the state of the art, 28-piece cardiovascular and resistance equipment in our gym, you can wind down in our 15 metre heated swimming pool. We also have a Sauna for complete stress reduction, relaxation and all-around better health. Then lie back in our 12 seat Jacuzzi or steam away your worries in the fragrance Steam room. Perfect for those who need time to unwind and recharge before bravely heading out onto the corporate front line.Meetings & Conferences. We are a purpose built superior conference venue with state of the art facilities hosting events for a total capacity of 425 delegates. Eight versatile conference and banqueting suites are at your disposal for whatever event you may be planning. QHB also houses a dedicated conference floor which has five meeting rooms with secured access that can be hired exclusively with a dedicated conference lounge. All suites are equipped with air-conditioning, state-of-the-art AV systems and complimentary Wi-Fi. Car Park. Access to car park complimentary for all guests and residents. ... more   less 
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Also Known As:
Sunderland Quality Hotel

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