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“Very handy, clean and gym is an unexpected bonus” 4 of 5 bubbles
Review of Quality Hotel Boldon

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Quality Hotel Boldon
Ranked #1 of 1 Hotels in West Boldon
Sheffield, United Kingdom
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very handy, clean and gym is an unexpected bonus”
4 of 5 bubbles Reviewed 18 July 2014

We stay here as often as possible as have family in the area. This is a lovely hotel with restaurant, bar and gym, although the latter was out of action when we last visited a week ago due to storm damage. The rooms are clean, as are the towels and bed linen. We find the nightly rate a bit steep at £85.00, in comparison to a Travel Lodge down the road at £55.00 per night but I guess you get what you pay for. This hotel has also allowed us to check in early although this is not advertised. Roomy car park, excellent site for Sunderland and Newcastle as you can be on the motorway in 5 minutes.

Room Tip: Ground floor rooms available - this hotel hosts lots of weddings at weekends so availability can som...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 23 July 2014
Melb228,

Thank you so much for the review of your visit to QHB. Really sorry about the Gym being out of action, however we are working very hard to have normal service resumed ASAP - this was however beyond our control. Your understanding was very much appreciated and I was delighted to hear you enjoyed the rest of your stay.

Really hope you will return to the hotel in the near future!

Paolo Franchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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408 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Any
English first
Rugby, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

I am so glad you sent me back my kindle which I so stupidly left behind. Thank you! I have stayed at the hotel a couple of times on business and am due back in September. It is great to know you will look after me so we'll.
sometimes reception can be a bit slow at check-in and check-out - maybe that's because you are busy looking after other customers.
Looking forward to seeing you in September
Rachel Hinde
( sent from my husband's trip advisor account)

Stayed July 2014, travelled on business
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 23 July 2014
Chris H/Rachel,

Great to hear the Team went beyond your expectations...also that you received your Kindle! I will make sure I share your kind words with the Team who I know will be delighted to hear they have pleased another happy guest!

Looking forward to seeing you again in September!

Paolo Franchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 17 July 2014 via mobile

Have just returned from visiting the swimming pool at QHB . Very relaxing atmosphere in such clean and pleasant surroundings. Staff very helpful and pleasant. Particularly enjoyed the spa. Would definitely recommend a visit - I will certainly go back

Stayed July 2014
Helpful?
2 Thank BarbieNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 18 July 2014
BarbieNewcastle

Great to hear you continue to use QHB and chose to post your very kind words on TripAdvisor! Would be great to meet you one day to thank you personally! Hope to see you soon!

Paolo Franchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doddington, United Kingdom
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 8 July 2014 via mobile

We stayed here for four nights and used it as a base to explore the area, great location to all the main roads and close to the metro station too.

Our room was lovely, very modern and bathroom was nice. The leisure facilities are a bonus too after a long day sightseeing you can go for a swim.

We dinned in the restaurant twice, on the first night, the menu was limited as they didn't have half of the dishes, but what we did have was great.

There was a hiccup with our account regarding a pre auth, but that was soon sorted.

All the staff are very friendly and always willing to help or have a chat.

We will be returning after this successful trip and we really did enjoy our stay, so we will be back.

Stayed July 2014
Helpful?
2 Thank razinsun85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 10 July 2014
razinsun85,

Thank you for choosing to stay at QHB recently, our location certainly lends itself to exploring the area. Delighted to hear you found our rooms lovely and bathrooms nice. Really sorry about the minor incident regarding your pre-auth upon check-in however you have my assurance this has now been addressed with the Reception Team to ensure this doesn't happen again!

Please do let me know if you choose to return to QHB as I would love to take the time to meet you and thank you personally for such a great review!

Warm Regards,

Paolo Franchi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 7 July 2014 via mobile

I enjoyed my stay here very much. The hotel is lovely the staff are brilliant and very professional. The facilities are very good and very clean. will definitely be staying here again! The swimming pool, Hot Tub and Sauna are well worth using.

Stayed June 2014, travelled with family
Helpful?
3 Thank Scottr32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 10 July 2014
Scottr32,

Delighted to hear you enjoyed your visit to QHB. Really hope you will keep your word and stay with us again soon, keep an eye on our website and Facebook page for special offers!

Paolo Franchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
broadstairs UK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 4 July 2014

I have read the reviews my friends made of your hotel.. My view is that they were far too lienient- with the exception of your Catering Manager and the Chef I found very little to recommend it.. Bathroomsm were generally below par. Ours was dangerous. First there was no safety mat in the bath - contrary to the Management of Health and Safety in the Workplace regulation and your duty of care to customers. As a former Environmental Technical Officer and later South East England Safety Training Manager for the CITB in South East England I'm still wondering whether I should report the incident. Next the shower head - there being no mixer tap hot water had to be turned off quickly after a shower. On two occasions following that once when my wife was showering nd also when I was doing likewise; the shower head errupted from its moorings and nearly his us on the head. Imagine what might have happened if we had been frail 77 year olds instead of being relatively fit. But the worst was the deafening thumping noise all through dinner on Friday night as a prelude, we were told, to the Ladies' Night. This wasn't music - it wasn't even decent drum and bass - it was just a repetitive din. Were told that either it couldn't be turned down or no body wanted to bother. Only when two of our party confronted the General Manager and shouted at him at close range was something done.What it boils down to is; we were a group of oldies who don't count, save as a cash stream. What the general Manager forgets - despite the mealy mouthed apology on this site - is that we may be old but we meet people and talk. The son of two of our party is a well known national broadcaster, I am a news reader on our local FM Community Radio Station. We belong ro Churches, Golf Clubs, Rotary The Womens'Institute and many other organisations where we meet people and talk. What most of us will say when asked about this hotel is probably not fit for publication. It is my view that your GM doesn't give a fig about parties like ours.Which makes me wonder if the owner does either. One more thing our former MP belongs to an associan of other former MPs he meets them regularly and talks. Reputations can be gained and lost through such conversations. Think on. Bill Pitt Broadstairs

  • Stayed June 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank bill_pitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 10 July 2014
Dear bill_pitt,

Many thanks for the review of your visit to QHB. I have taken your comments on board, as per my response to the previous review.

I hope you will agree that your experience was not typical of our usual high levels of service and I would like to thank you for taking the time to share your experience with us, also for your very constructive criticism.

Yours sincerely,

Paolo Franchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

I came to this hotel for a ladies nite that was on, the atmosphere was amazing and the staff were a credit to the manager everything ran smoothly for our table from arrival to end, the meal was just the right amount for us and very well presented and the staff were very professional in their conduct I only have two critasisms I had to stand on a chair to see the strippers the second being the other group of guests using the hotel dining room, who were particularly rude towards a member of management who appeared to conduct himself in a calm and collective manner. ( personally I wouldn't of given them the time of day !!!! Can't wait for the next event at this fabulous hotel !!! ****

Stayed June 2014, travelled with friends
Helpful?
5 Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo F, General Manager at Quality Hotel Boldon, responded to this review, 4 July 2014
Susan G,

Great to hear you enjoyed our Fifty Shades Ladies Night at QHB. I took great pleasure in reading your review and will be sure to share your kind words with the rest of the Team. We are releasing the date of our next Fifty Shades Ladies Night on Monday 7th July, as with all our events - keep an eye on our Website or Facebook page for the latest news! If you book our next event, please let us know and I will do my best to ensure you have front row seats...I have a feeling that there will be a lengthy queue of ladies for these seats however!

Really hope you will visit again soon,

Paolo Franchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Boldon

Property: Quality Hotel Boldon
Address: Jct A19/A184 Witney Way | Newcastle/ Sunderland, West Boldon NE35 9PE, England
Region: United Kingdom > England > Tyne and Wear > West Boldon
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in West Boldon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quality Hotel Boldon 4*
Number of rooms: 82
Official Description (provided by the hotel):
QHB - The North East's most 'fresh, funky chic...FOUR STAR' Hotel.The Quality Hotel Boldon is one of the regions newest and stylish hotels combining the standards and quality of a four star venue.Our unrivaled location is central to Newcastle, Sunderland, Durham, Washington and South Tyneside with easy access from all major networks and public transport. QHB needs to be on the top of everyone's list of places to visit!BedroomsIt's not all about hard work and no play... Here at QHB we have 82 en-suite bedrooms. Complimentary Wi-Fi rules the airwaves and our 32" plasma TV's will keep you entertained. Great beds for sleepy heads, en-suite bathrooms with bath and shower, IPod Docking stations (on request) and digital TV. We also offer same-day laundry, toiletries, room service, hairdryers, ironing facilities and complimentary tea and coffee making facilities.The Grill & Lounge Restaurant, The heart and soul of QHB, a dining concept which is simple, offer the highest standard of service in a relaxed and unrivaled setting... A touch of sophistication with a fusion of Grill and Home-cooked inspired menu. With a wine list to match and a cocktail list that will leave you stirred but not shaken!Boldon Fitness, after one of our team gives you a quick induction on the state of the art, 28-piece cardiovascular and resistance equipment in our gym, you can wind down in our 15 metre heated swimming pool. We also have a Sauna for complete stress reduction, relaxation and all-around better health. Then lie back in our 12 seat Jacuzzi or steam away your worries in the fragrance Steam room. Perfect for those who need time to unwind and recharge before bravely heading out onto the corporate front line.Meetings & Conferences. We are a purpose built superior conference venue with state of the art facilities hosting events for a total capacity of 425 delegates. Eight versatile conference and banqueting suites are at your disposal for whatever event you may be planning. QHB also houses a dedicated conference floor which has five meeting rooms with secured access that can be hired exclusively with a dedicated conference lounge. All suites are equipped with air-conditioning, state-of-the-art AV systems and complimentary Wi-Fi. Car Park. Access to car park complimentary for all guests and residents. ... more   less 
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Also Known As:
Sunderland Quality Hotel

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