The hotel and its setting are fabulous. The food was out of this world. The problem was staffing; not enough staff to cover all the work necessary. Many of the staff are young and inexperienced. We arrived for check-in at 2.30 p.m. and even though check-in was 2.00 p.m., our room was not ready and we were given a voucher to get a coffee in the lounge. On day two, a breakfast tray had been left on the landing floor to be collected, in the afternoon it was still there, so I went to reception and informed them; in the evening it was still there, so again I went to reception. Eventually, it was removed about 9 p.m. by the Duty Manager (not very gracefully, I might add). If the owners of this lovely place want to keep their 4* rating, they need to address the staffing/training. I must add though that all of the staff were helpful and pleasant, just too busy.
- Official Description (provided by the hotel):
- Great Golf and a beautiful Spa, ideal for his and her breaks. Overlooking the edge of The Peak District Immerse yourself in the beauty of Shrigley Hall Hotel. Just 15 miles south of Manchester, the 262 acres of spectacular countryside and an 18-hole championship golf course should keep you busy. If not, you're on the edge of the Peak District National Park and surrounded by world-famous gardens and gorgeous country houses. ... more less
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- Also Known As:
- Shrigley Hall Hotel
- Barcelo Macclesfield