Planned as part of my Fincee's Christmas present, we set off on Friday the 14th of Feb 2014 for our anticipated weekend of relative luxury. We arrived at 16:30 and entered the somewhat dimly lit reception area. On approaching the desk, I noted the nervous looking receptionist and realised bad news was on the horizon. "We are suffering a power cut, as a knock on effect of the Storms" she apologetically informed us. I asked what our options were. "We have no idea when the power might come back on, it could be as late as 9pm. So there is no evening meal, heating, hot water etc and you would be advised no to stay!". She then offered a full refund which would be re-paid as soon as the power comes back on!
We were gutted but natural disasters happen without blame and though disappointing this was far from a disaster. We accepted the promise of a refund and started for home (Liverpool 45 miles away). On the Journey home Gerry my fiancée phoned a couple of friends to see if there were any vacancies in a 50 mile radius, as our dog sitter had moved into our house for the weekend, after half an hour the negative responses came flooding in. It looked like we were spending the weekend at home! No problem, we would open a bottle of sparkly and laugh it off. On arrival back at Liverpool, I suggested (as we were very disappointed) that I make a last call to Shrigley, to see if the power was back on. Imagine our comparative joy when we were told that it came back on an hour ago. It was only 19:00 we could be back there in just over an hour.
We arrived at 20:10 and went to reception cheerfully anticipating a lovely weekend. I briefly explained our recent situation and disappointment to the Lady on reception duty and she handed me an arrivals form to complete, she then said you are in Room 349. On enquiring where the room was, the receptionist gave us a very rushed but complicated description of the route and enquired if we knew where we were going. I answered not really?
This was the turning point regarding this review! The receptionist, on realising I was too stupid to understand her instruction, rolled her eyes as if dealing with a moron, then repeated her directions in a very noticeably frustrated way. We departed reception feeling a little irked and spent the next 10 minutes lugging our luggage through corridors looking for Room 349, we discovered the lift we were tasked to employ but unfortunately the receptionist had neglected to tell us it was out of order! On arrival at the door of room 349 Gerry operated the door card to reveal an attic room taken up almost entirely by the bed. The television was at a right angle to the bed because the sloping ceiling does not allow space for it at the foot of the bed. The roller blind was not large enough to cover the skylight. In short we were presented with a two star room in a 4 star hotel. We phoned Reception to explain that after multiple visits to Shrigley Hall, that this was the worst room we had ever seen let alone been allocated. We were then re-allocated room 248. On approaching room 248 we were alarmed to hear a dog howling from the adjoining room, apparently this highly rated establishment now welcomes canines! No problem with that, but maybe if you are accompanied by your dog you wouldn't mind the attic room? Room 248 was acceptable though I would not grade it 4 star accommodation. The dog noises were less evident once the TV was switched on.
I am so disappointed in the treatment we received, after so looking forward to our special weekend. On arrival we were asked when we would like to dine, each timing we asked for, we were told, sorry, fully booked, until eventually Gerry asked so, what bookings are available? the receptionist said only 21:30! So why ask; when you would like to dine????
The Newspaper that was requested as part of our deal never appeared and when I asked, on the Saturday morning, was told "the papers arrived late" and on Sunday, "Somebody must have stolen it".
I suppose it was inevitable that I suffered severe Diarrhoea for the final 24 hours of our stay. I cannot claim that this was down to the food at Shrigley but it certainly capped a very disappointing weekend.
I would like to point out that the dining room staff were exemplary throughout, and a special mention for the wine waiter whose friendly disposition was a breath of fresh air.
Puma Hotels need to have a review of what is happening to a much loved Hotel which has so many happy memories for us and one very bad one!
- Official Description (provided by the hotel):
- Great Golf and a beautiful Spa, ideal for his and her breaks. Overlooking the edge of The Peak District Immerse yourself in the beauty of Shrigley Hall Hotel. Just 15 miles south of Manchester, the 262 acres of spectacular countryside and an 18-hole championship golf course should keep you busy. If not, you're on the edge of the Peak District National Park and surrounded by world-famous gardens and gorgeous country houses. ... more less
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- Also Known As:
- Shrigley Hall Hotel
- Barcelo Macclesfield