I booked a room at this hotel on February 25 around 6:00 pm. Almost immediately after doing so, I wanted to cancel the booking due to a family emergency. My daughter was in the hospital in a nearby town. I immediately called the hotel directly and told them I needed to cancel the reservation. The person I spoke to said since I made the reservation on Expedia.com, I needed to cancel with them. So I called Expedia, and the person I spoke to there said that I needed to call the hotel directly to cancel. UGH! I certainly didn't need this stress with my daughter in the hospital. Needless to say, after trying to cancel the reservation less than 30 minutes after making it neither Expedia or the hotel cared a bit. I ended paying for a reservation I never used all due to the blah, blah, blah recitation about what our policy states. The kicker is, I was told that there were no cancellations after 24 hours of the booking, but the reservation I was trying to cancel was 48 hours before the arrival. I will never ever book with Expedia or this hotel again. There's no diignity with either of these companies.
- Reservation Options:
- TripAdvisor is proud to partner with Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your FairBridge Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.