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“Excellent Staff”

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Country Inn & Suites By Carlson, Chanhassen, MN
Ranked #1 of 4 Hotels in Chanhassen
GreenLeadersBronze level
Reviewed 19 August 2014

The caring and friendliness of the staff really stood out at this particular Country Inn & Suites. From the front desk to the breakfast servers to the cleaning staff who freshened our room, everyone was excellent.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Country Inns & Suites By Carlson
1  Thank Antonine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn K, Director of Sales at Country Inn & Suites By Carlson, Chanhassen, MN, responded to this reviewResponded 27 August 2014

Antonine,
Thank you so much for your kind review after staying with us! We strive daily to exceed our guests expectations and needs.

Thank you again!

Sincerely,
Lyn K. Kienholz, CHSP
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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355 - 361 of 498 reviews

Reviewed 14 August 2014

We were in town for a wedding, and this was the place recommended by the bride and groom. Everything was more than satisfactory--good location, nice room, friendly staff. Would definitely recommend it!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Janet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn K, Director of Sales at Country Inn & Suites By Carlson, Chanhassen, MN, responded to this reviewResponded 18 August 2014

Janet,
We always love to hear that our wedding guests enjoyed their weekend with us! We hope that you will stay with us again should your travels bring you back to the western metro.

Thank you again and be sure to follow us on Facebook for special offers.

Sincerely,
Lyn K. Kienholz, CHSP
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Very nice hotel. Great price. Awesome breakfast. Staff was very friendly. I would for sure stay again. There is many things close by, shopping, theater show and close to interstate to get to other places. Work out place also if needed and an attached bar/lounge.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Lea O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn K, Director of Sales at Country Inn & Suites By Carlson, Chanhassen, MN, responded to this reviewResponded 6 August 2014

Lea,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location & how close we are to everything in Chanhassen . We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

Sincerely,
Lyn K. Kienholz, CHSP
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

In general, the hotel was nice. It appeared to be kept clean and the staff was generally pleasant and accommodating. The complimentary breakfast was probably one of the more comprehensive I have seen. There were both hot and cold selections even on the week days.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Caroline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn K, Director of Sales at Country Inn & Suites By Carlson, Chanhassen, MN, responded to this reviewResponded 6 August 2014

Caroline,
Thank you for taking the time to review our hotel - we appreciate your feedback and are so happy to hear that you enjoyed your stay with us.

We hope that should your travels bring you back to Chanhassen that you will stay with us again.

Sincerely,
Lyn K. Kienholz, CHSP
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

We stayed there last weekend and the place was booked full Saturday night with 3 weddings. The breakfast service Sunday was atrocious. For the last two hours there was essentially no hot food, out of coffee, very slow replenishment of everything else. If you didn't want toast or a waffle, there was little to choose from. The two employees on duty seemed oblivious to everything going on except the juice machine they were both trying to fix while there was no food. I am usually a fan of this chain and belong to their points program, but this place is off my list. The rooms were nice and housekeeping and other personnel were good, but the breakfast staff seemed clueless.

  • Stayed: July 2014, travelled with family
    • Value
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Thank H8587LRtomc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn K, Director of Sales at Country Inn & Suites By Carlson, Chanhassen, MN, responded to this reviewResponded 21 July 2014

Tom,
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your feedback gives us the opportunity to correct these deficiencies we have in our service. We have already taken steps to improve service and correct the issues from the weekend as it is our goal to provide all of our guests with an exceptional experience. If you would like to discuss your concern further, please call us directly and speak with Jordan Dols, the General Manager.

Sincerely,
Lyn K. Kienholz, CHSP
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Friendly, clean, comfortable and amazing staff. Had a great experience and will go again when in town. Thank you. We loved the pool and the eatng area. Plus the staff always said hi and smiled and were super nice to our children.

  • Stayed: September 2013
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Thank michelevorpagel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn K, Director of Sales at Country Inn & Suites By Carlson, Chanhassen, MN, responded to this reviewResponded 17 July 2014

Michele,
We are so happy to hear that you enjoyed your stay with us! We look forward to having you stay with us again the next time your travels bring you to Chanhassen!

Sincerely,
Lyn K. Kienholz, CHSP
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We have stayed here many times, and really enjoy getting to know the staff. They are all friendly, and go the extra to make sure guests are accommodated! They have even offered to help carry my luggage from my car when I was travelling by myself! In the Twin Cities area, I wouldn't stay anywhere else! I'll even drive the extra, 15 mins or more.... if at another part of town, just to have the "welcoming and at home feeling"...Jordan, Lyn, Christina and Jake give to all their "guests".

  • Stayed: June 2014, travelled solo
    • Rooms
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Thank Gloria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn K, Director of Sales at Country Inn & Suites By Carlson, Chanhassen, MN, responded to this reviewResponded 17 July 2014

Gloria,
Thank you so much for your kind words about our hotel and staff. We strive to go that extra mile for our guests and hope that they feel like family when they are here! We look forward to seeing you again very soon!

Sincerely,
Lyn K. Kienholz, CHSP
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Chanhassen, MN

Address: 591 West 78th Street, Chanhassen, MN 55317-9677
Phone Number:
Region: United States > Minnesota > Chanhassen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Chanhassen
Price Range: £79 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Chanhassen, MN 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Country Inn & Suites By Carlson®, Chanhassen, MN is adjacent to Chanhassen Dinner Theatres and offers easy access to U.S. 212. Just a short drive to the Paisley Park Museum, be sure to ask about rooms with a view of the Prince Mural on the Chanhassen Cinema. Whether you are planning a romantic getaway in one of our Fireplace Suites or the ultimate shopping trip to the nearby Mall of America, our hotel is ideally located near the Twin Cities’ top attractions. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson _ Chanhassen
Country Inn & Suites By Carlson _ Chanhassen Hotel Chanhassen
Country Hotel By Carlson

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