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“Cheating customers”
Review of Tian Jin - CLOSED

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Tian Jin
Restaurant details
Minneapolis, Minnesota
Level 5 Contributor
71 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Cheating customers”
Reviewed 25 November 2013

Food was OK, but:
1. When we sent a dish back because of foul tasting & smelling chicken, we were told that we would still have to pay for the dish eventhough none was eaten.

2. We were told that they were out of one of the vegetables we ordered (bok choy) and the waiter brought us a different dish without ever asking if we wanted to subsitute.

3. While getting ready to pay, we noticed that some of the prices on the bill were different from what we remembered on the menu. Sure enough when we checked the menu almost every dish on the bill was more expensive than the prices listed in the menu.

4. An 18% gratuity was added to the bill for more than 5 people (we were 6). We couldn't find any mention of this policy in the menu and when we inquired were told that it's not in the menu, but is added automatically "by the computer" when paying.

While attempting to resolve these issues with the only waiter on duty, we were told that the menu was not up-to-date and that we had to pay the higher prices including the gratuity. We were also informed that the owner was not there and that the waiter couldn't make a decision on any of these points on his own. When we explained that the practices of charging higher prices than those listed in the menu and not having the gratuity policy somewhere in writing were unethical at best and possibly illegal, the waiter threatened to call the police. We continued to offer to pay the menu prices, but finally agreed to get the police involved when we recognized that the concept of customer service isn't part of this restaurant's policy. The waiter had 2nd thoughts and decided to call the absentee owner instead. Realizing that we weren't going to accept their fraudulent practices, we were offered the option of paying the menu prices to which we happily agreed.

Needless to say we were surprised by the inability of the staff or owner to recognize that they are deceiving customers and what's worse have no understanding of customer service or the power of word of mouth advertising through social media. We have never encountered such a belligerent yet powerless staff and an obviously incompetent owner with no interest in return business.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
6 Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Rating summary
    Food
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    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first

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