We booked a flight from Las Vegas to Duluth,MN. Flight scheduled to depart at 2:30 pm and arrive in Duluth,MN at 7:30Pm. We booked a room at the Residence Inn in Duluth for July 19th and 20th. We waited until 7:30PM to board our Allegiant Air flight to be taken off and flight cancelled. I called to the Residence Inn twice on the evening of the 19th. First time I spoke with Mike and advised we would be late. Then I called again and spoke with Hanna at approximately 8:30 pm and advised flight cancelled we wouldnt be able to make it to cancel our reservation. She advised me that I couldnt cancel with the Hotel directly that I should call Expedia and she provided me a phone #of 210-477-1089. I didnt book thru Expedia so they couldnt help me either. We were in the worst rain storm I have ever been in,so we found a place to stay for the night. I starting calling Priceline and Residence Inn this morning. Per Mike at Residence Inn he will cancel and refund the 2nd night but not the first. I understand it is not the Residence Inn's fault I did not make it to Minnesota, but it is also not my fault either. I do not believe that you have provided me the best customer service. I am asking for a full refund for both nights. So if anyone out there is planning a trip to Duluth you might not want to stay at the Residence Inn if this is the best customer service that they provide.
- Official Description (provided by the hotel):
- It's not a room, it's a Residence! The Residence Inn by Marriott-Duluth offers the design and amenities of a modern home. Work. Enjoy. Unwind. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, TripOnline SA, getaroom.com, Hotels.com, Ebookers and Cancelon so you can book your Residence Inn Duluth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn By Marriott Duluth Hotel Duluth