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“Days Inn Duluth Lakewalk”

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Days Inn Duluth Lakewalk
Ranked #16 of 31 Hotels in Duluth
Reviewed 3 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Georgine E
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
KenJacobs, Guest Relations Manager at Days Inn Duluth Lakewalk, responded to this reviewResponded 6 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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395 - 401 of 647 reviews

Reviewed 31 July 2014

The staff was very pleasant and accommodating when we had to extend our stay due to illness. The room was clean and comfortable

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Patricia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Days Inn Duluth Lakewalk, responded to this reviewResponded 1 August 2014

Dear Patricia F,

Thanks for posting your wonderful comments about our hotel. We value all guest feedback, and it's especially gratifying when it is as positive as yours. I hope you will choose to stay with us again.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 30 July 2014

The night I stayed in Duluth there were limited hotel options. The price I paid for this hotel you would have thought it was Grandma's Marathon weekend. This hotel was okay, a bit outdated but clean, had a fridge and was close to the walkway along the lake and near Fitger's and the Glensheen Mansion that I was visiting the next day. The same person who checked me in on Friday was at the front desk Saturday morning too, he was very nice and helpful and even gave us tickets to a blues concert going on that night.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank LifeAtlasTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Days Inn Duluth Lakewalk, responded to this reviewResponded 1 August 2014

Dear AllwaysOnTheGoing,

Thank you for staying with us and posting your review. Our pricing is in line with similar properties in this area and we feel that we offer good value given our location and facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry. We appreciate that you included positive comments about your room and the service you received, and hope you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 27 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Lee T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
KenJacobs, Guest Relations Manager at Days Inn Duluth Lakewalk, responded to this reviewResponded 28 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Pauline B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
KenJacobs, Guest Relations Manager at Days Inn Duluth Lakewalk, responded to this reviewResponded 28 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 July 2014

My wife and I stayed four nights here while on vacation in Duluth. Upon check-in, there was a problem with the credit card machine and it wouldn't process cards. The clerk Christoph was very friendly, even though he said it was his last day, and after about ten minutes of trying our card, he finally let us in our room so we wouldn't have to wait any longer. He had to call tech support to get the machine back up and we stopped by the office and settled the check in later that evening. One thing to keep in mind is this hotel doesn't have an elevator, but we still wanted a third floor room, which we got. We used the side stairwell to access the third floor. One thing we noticed was the huge pile of dead bugs at each landing under the light. The pile was so scattered out you had to walk through them. I understand there is nothing that can be done to stop the bugs from dying under the light, but they could be swept up each day. We were there four days and they weren't swept up until the day we left, or maybe the night before. Not a big problem but not the first thing you want your guests to see before they even get to the room. Upon entering the room, things were much better. The room was spacious, the furniture was in good repair, everything looked very clean, the wireless was easy to connect to and had good speed. There was a microwave and mini-fridge. We had a nice view of the lake. There was a problem with a couple of the electrical outlets being worn out and loose. When I tried to plug something in, the plug would fall back out. The outlet by the computer desk was that way, as well as the outlet by the bed. The bed was clean and comfortable. My wife and I travel with no kids, so we often don't require housekeeping very often, as was the case here. There was a couple of times we required a new roll of toilet paper, and we called down to the office and Nathan brought it right up to us. That was very nice because some places will tell you to come to the office and get it. Not here. We wanted housekeeping to spiff up our room on about the third day of our stay. We decided to let them give the room a freshening up and restock our supplies. When we got back to the room that evening, housekeeping had been in the room. They did not clean the commode, they did not leave any extra toilet paper even though the roll was getting low, they did not leave any kleenex even though we were completely out, and we thought they made the bed, but when we pulled back the cover all they did was put the cover over the messed up bed without making it. No clean sheets, no making the bed other than putting the cover on it and placing the pillows in a row so it looked made. I don't know what they did besides change towels and wash cloths. They should have at least made the bed, even if they didn't change the sheets! Other than that there were no other problems and we would more than likely stay here again but I would expect better housekeeping next time.

Room Tip: Ask for a lakeside room. The other side of the motel faces a parking lot. There isn't an eleva...
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank NomadicNonbelievers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Days Inn Duluth Lakewalk, responded to this reviewResponded 28 July 2014

Dear Roundabout41348,

Thank you very much for taking the time to write and post your detailed review about your recent stay with us. I'm truly sorry we didn't deliver an excellent guest experience to you and offer my apologies for the problems you encountered at the front desk, the dead bugs we didn't clean up, and for the poor job our housekeeping department did for you. We will definitely use your review in discussions and training to make needed improvements to our operation. We'd like to make this up to you and hope you will contact me via kenjacobs@zmchotels.com so we can discuss this further. We look forward to regaining your trust.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 25 July 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Lester H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
KenJacobs, Guest Relations Manager at Days Inn Duluth Lakewalk, responded to this reviewResponded 28 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Days Inn Duluth Lakewalk

Address: 2211 London Rd, Duluth, MN 55812-2130
Phone Number:
Region: United States > Minnesota > Duluth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 31 Hotels in Duluth
Price Range: £58 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn Duluth Lakewalk 2*
Number of rooms: 64
Official Description (provided by the hotel):
Days Inn Duluth Lakewalk Hotel is conveniently located just off I-35 on US Hwy 61, 2 miles north of Downtown Duluth, and offers the comforts of home at reasonable prices!All guestrooms are newly remodeled and feature amenities you count on when traveling for business or pleasure. Start your day off with a wonderful free breakfast, surf the web with free wireless high speed internet and keep up your exercise program in the fitness center. ... more   less 
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