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“Other hotels should take a lesson from Park point Marina”

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Park Point Marina Inn
Ranked #1 of 33 Hotels in Duluth
Certificate of Excellence
GreenLeadersSilver level
minneapolis
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Other hotels should take a lesson from Park point Marina”
Reviewed 13 July 2014

Excellent on every level. Fast check-in. They call you in about 10 minutes to see how you like your room and to see if you need anything. Room comes with a the necessities; Safe, iron, ironing board, plastic bag for wet items, extra comforter. Bathroom comes with everything you need like shampoo, conditioner, lotion, mouthwash, lots of towels. Coffee station, refrigerator. I'm sure I'm forgetting something. Comfy beds, easy to operate TV. Quiet, no noise. Adult swim in the heated indoor pool from 9-10pm. Wonderful breakfast. We had a view of the lake. Oh, and Free WiFi. Very nice!

Room Tip: Get a room with a view of the lake.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank andrea p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • French first
  • Any
English first
Inver Grove Heights, Minnesota
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 July 2014 via mobile

My family stayed at Park Pointe Marina Inn during our Four day trip to Duluth. I am a St.Scholastica Alum and love the city.

We usually stay at Beacon Pointe but decided to give Park Pointe a try. The Inn is new, the harbor view was nice. We enjoyed sitting out on the patio in the morning with a fresh cup of coffee.

The staff were friendly and helpful. With one exception, a staff/ manager that felt the need to interrogate us. By asking where we were from, why we were in the city, when we arrived, and when we planned to leave.

It wasn't the questions that made us uncomfortable so much as his tone and mannerism. The interaction left us feeling a bit unwelcome and wondering if it was because we are an African American family.

Needless to say Beacon Pointe will continue to be our hotel of choice when visiting Duluth.

Stayed July 2014
Helpful?
6 Thank Lizzy015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy F, Manager at Park Point Marina Inn, responded to this review, 5 October 2014
With the opening of our brand new property, it has been our goal as staff to get to know and take an interest in the guests that our staying with us. We strive to make every guest feel comfortable and give them a home away from home. We sincerely apologize for any offense that was taken by our inquiry of your personal information. It was never our intention to make you feel uncomfortable in anyway or to make you feel unwelcome. It was only ever our intention to take a personal interest in a valued guest. We do hope that you will accept our apology and consider giving us another opportunity to meet your expectations. We appreciate the opportunity to speak with you regarding your experience. We understand your getaway time is valuable and hope to apologize directly in an effort to regain your trust.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tampa
Level 6 Contributor
370 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 8 July 2014

Stayed here for the marathon, I guess all the hotels are super overpriced for this event. But it was 4 blocks from the finish line (Canal Park) and only 12 blocks from the busses to the start line (20 min walk) and was brand new so location was great. Very nice view of the marina from our room though it was very foggy most of the time we were there so we couldn't appreciate it. Loved the decor of the room, colors were very inviting. Very much appreciated having a full hot breakfast available starting at 3am for the marathoners. Best I've seen before a race. Had one issue but management took care of it. Fitness center was nice but not ventilated well so if you're on the treadmill it was like being in a sauna. But I did love that they had a sauna! Shuttle service was great, but only ran during the evening which was weird. Otherwise, everything we needed was walking distance.

Room Tip: Definitely face the marina, worth it.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank tiagayepfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014 via mobile

Booked this hotel based on it being brand new and proximity to the water. I was disappointed on many fronts from price of accommodations to the fire alarm going off in the middle of the night. Over priced and not in a very favorable location. The hotel was nothing to impress but commanded five star rates. Breakfast was so so and the door was shut promptly at 10:00 am, which is too early for a packed hotel. Too crowded in breakfast area primarily from 9:30 on because everyone knew it was go time or no food. Then there was the fire alarm going off. There was no smoke and no flashing lights or sirens. If none of these are present then the fire alarm shouldn't be going off arousing the whole place. Everyone has no choice but to check out what's going on. Explanation from staff was that the wind set it off. Right. I would not stay here next year based on my experience this year. Staff was all new and not trained very well for hospitality industry.

Stayed July 2014
Helpful?
2 Thank Randy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy F, Manager at Park Point Marina Inn, responded to this review, 5 October 2014
We strive to go above and beyond for our guests in every way that we can, and we are very sorry to see that we did not reach this goal for you. We value any comments that can help us better improve our new property and the way that it functions. We also take these comments as a learning opportunity for our staff to see what we can do as a whole to make our customer service go above and beyond. We would also like to apologize for the inconvenience of the fire alarm. The last thing we want to do is disturb our guest’s stay in anyway. You also deserve a proper explanation for why the alarm went off and we are very sorry that our staff did not deliver that. Our smoke detectors had a manufacturer’s defect. The company did replace the faulty detectors so this will not be an issue again. We apologize for any inconvenience this may have caused you and we hope to get the opportunity to make a future stay all you were hoping this one would be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, Minnesota
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

We had a great stay at this hotel but had two situations where we and other guests were approached by a manager and treated like children. I expressed my concern when we checked out and asked for the owner (not the manager) to contact me. A week later, I got a call from the manager (not the owner). Let's hope they figure out where they have problems before they start losing guests. Happy to see that other guests are giving good reviews.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank CandC1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duluth, Minnesota
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2014

Check-in was a breeze with the friendliest staff members. We got a room with a view of the lift bridge and I took plenty of pictures from the balcony. So close to everything, we walked to dinner with lots of restaurant choices.. Nice pool, sauna, and jacuzzi. Cleaning crew could be a little quieter with doors. Excellent breakfast, something for everyone. Great stay and would love to return. Slept like a baby. : )

Room Tip: Beds are a tad high so might be a problem for some. Our room faced the lift bridge, Duluth and ligh...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rossi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southern MN
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 June 2014

Lovely new hotel. Everything is brand new.
Three blocks from the lift bridge, so a short walk to canal park.
Would stay here again.
The morning breakfast was great, also.
My only complaint, was that the pool didn't open until 8:00 am.

Room Tip: We liked the city view, maybe quieter, as long as you were not on the first floor.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ritagirl15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Point Marina Inn

Property: Park Point Marina Inn
Address: 1033 Minnesota Ave, Duluth, MN 55802
Phone Number:
Region: United States > Minnesota > Duluth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 33 Hotels in Duluth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Park Point Marina Inn 3*
Number of rooms: 68
Official Description (provided by the hotel):
Duluth’s award winning waterfront hotel resort. TripAdvisor 2015 & 2016 Certificate of Excellence National Award Winner. AAA 3 Diamond Rated. 68 deluxe rooms, most with outside decks, views of Duluth Harbor or Duluth’s Cityside and Aerial Lift Bridge. Enjoy our 73 item hot breakfast buffet with waffles, eggs, sausage and potatoes. Conveniently located just 4 blocks from Canal Park and just 1 block to Park Point Beach. Relax in our ultra-comfort Serta supreme bedding package and enjoy our soothing revive and invigorate bathroom amenity program. Amenities include indoor pool, hot tub, sauna, gift shop, fitness center, business center, 2 outdoor patios, a fire pit, 2 meeting/banquet rooms, 24 hour coffee-tea station, guest laundry, 24 hour pizza delivery, breakfast to go bags, breakwater pier walk, and family picnic area. Complimentary evening shuttle bus to Canal Park. Lobby side limited service bar serves frozen pizza and sandwiches. Sailing and fishing charters leave directly from our docks. Jacuzzi suites available. ... more   less 
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