We have stayed at the Suites at least once a year for the past 9 years. Let me first start off by saying that this place is great. It's not fancy (keep in mind it's an old warehouse), but it suits our needs. For the price point, I think this hotel offers more than its competitors in Canal Park because of its large rooms and full service kitchen. I have young kids and didn't have to worry about them running in the room and disturbing other guests because this place is built like a castle. The kids loved the pool, breakfast was good, and the housekeeping staff was friendly.
Now for the bad stuff:
Every time I have stayed here, I have had to walk though clouds of cigarette smoke being emitted by the housekeeping staff near the doors in the rear of the building. This is very unprofessional and MANAGEMENT needs to accomodate thier employees better to class the place up a little. As I said before, the stay was great...until checkout. Several years ago I enrolled in thier frequent stay program and had completed 8/10 nights required to get a free night. I stayed two nights on this trip and presented my card at checkout to finish the card. The employee seemed bewildered by the card and asked the manager to come up. The manager simply said "sorry, we don't do this program anymore." I was stunned and told her that they should still honor my free night and she became quite offended that I would say such a thing. All she said is sorry and then proceeded to verbally reprimand her employee right in front of me for entering a wrong employee number in the computer - unrelated to my checkout. I was baffled at the unprofessional attitute this "manager" displayed not only to me, but her employee. The bottom line is that I'm getting a $50 gift card (still not comparable to the one night free stay). I can tell you that I very suprised at the level of service I received. This is not the service I am accustomed to at this hotel and hope upper managment sees to it that thier managers (or maybe just one in this case) get some professional development in order to create a better experience for its guests and employees.
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- Also Known As:
- Hotel In Canal Park
- In Canal Park Duluth